{"id":70756,"date":"2020-04-16T11:36:06","date_gmt":"2020-04-16T15:36:06","guid":{"rendered":"https:\/\/autosphere.ca\/?p=70756"},"modified":"2021-03-08T15:49:23","modified_gmt":"2021-03-08T20:49:23","slug":"mazda-canada-sengage-a-offrir-un-soutien-a-la-clientele-lors-de-la-conference-covid-19","status":"publish","type":"post","link":"https:\/\/autosphere.ca\/fr\/concessionnaires\/2020\/04\/16\/mazda-canada-sengage-a-offrir-un-soutien-a-la-clientele-lors-de-la-conference-covid-19\/","title":{"rendered":"Mazda Canada s’engage \u00e0 offrir un soutien \u00e0 la client\u00e8le lors de la conf\u00e9rence COVID-19"},"content":{"rendered":"

Mazda Canada s’est engag\u00e9 \u00e0 assurer la s\u00e9curit\u00e9 de ses employ\u00e9s et de ses clients sous la direction du gouvernement et des responsables de la sant\u00e9 publique.<\/strong><\/p>\n

L’entreprise travaille en \u00e9troite collaboration avec les \u00e9quipes de l’entreprise et des concessionnaires pour s’assurer qu’elles continuent \u00e0 fournir un acc\u00e8s aux services essentiels \u00e0 nos clients, dont beaucoup continuent \u00e0 fournir des services essentiels dans nos communaut\u00e9s.<\/p>\n

Pour les clients qui sont touch\u00e9s par COVID-19, Mazda a mis en place certains programmes de soutien.<\/p>\n

Pour les clients dont le bail arrive \u00e0 \u00e9ch\u00e9ance mais qui ne sont pas en mesure de remplacer leur v\u00e9hicule pour le moment, Mazda propose des prolongations de bail.<\/p>\n

Et pour les clients qui ont absolument besoin d’un nouveau v\u00e9hicule en ces temps incertains, des reports de paiement sur les pr\u00eats sont offerts.<\/p>\n

En outre, leurs partenaires financiers de confiance s’engagent \u00e0 travailler avec nos clients qui subissent un stress financier en raison de la COVID-19.<\/p>\n

Qui contacter ?<\/strong><\/h5>\n

Si les clients ont des questions ou des pr\u00e9occupations concernant leurs paiements financiers, ils sont encourag\u00e9s \u00e0 contacter la Banque Scotia au 1-833-315-4357.<\/p>\n

Pour les questions concernant les baux de Mazda, ils doivent contacter les Services financiers Mazda au 1-888-703-8857 pour obtenir de l’aide.<\/p>\n

Mazda Canada travaille \u00e9galement en \u00e9troite collaboration avec ses concessionnaires afin de r\u00e9pondre aux besoins des clients qui ne peuvent pas faire effectuer leur entretien p\u00e9riodique ou r\u00e9gler leurs probl\u00e8mes de garantie dans les d\u00e9lais et les kilom\u00e8tres habituels en raison de la pand\u00e9mie de COVID-19.<\/p>\n

Pour obtenir des conseils et une orientation adapt\u00e9s aux situations individuelles, Mazda recommande vivement \u00e0 tout client qui a une question sur l’entretien de son v\u00e9hicule ou la couverture de la garantie, ou qui a besoin d’un service ou d’une r\u00e9paration, de s’adresser \u00e0 son concessionnaire local.<\/p>\n

Comme certaines concessions ont r\u00e9duit leurs heures d’ouverture et leurs services, et que d’autres sont temporairement ferm\u00e9es, la soci\u00e9t\u00e9 encourage vivement les clients \u00e0 appeler, envoyer un courriel ou un SMS \u00e0 leur concession locale plut\u00f4t que de s’y rendre en personne.<\/p>\n

Si vous ne pouvez pas joindre votre concessionnaire, le centre d’assistance \u00e0 la client\u00e8le de Mazda reste disponible (travaillant \u00e0 domicile) pour vous aider par t\u00e9l\u00e9phone : 1-800-263-4680 ou par le formulaire de contact : https:\/\/www.mazda.ca\/en\/about\/<\/a>.<\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Mazda Canada s’est engag\u00e9 \u00e0 assurer la s\u00e9curit\u00e9 de ses employ\u00e9s et de ses clients sous la direction du gouvernement et des responsables de la sant\u00e9 publique. L’entreprise travaille en \u00e9troite collaboration avec les \u00e9quipes de l’entreprise et des concessionnaires pour s’assurer qu’elles continuent \u00e0 fournir un acc\u00e8s aux services essentiels \u00e0 nos clients, dont…<\/p>\n","protected":false},"author":5,"featured_media":70753,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[646],"tags":[2921],"class_list":["post-70756","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-concessionnaires","tag-covid19-fr"],"acf":[],"yoast_head":"\nMazda Canada s'engage \u00e0 offrir un soutien \u00e0 la client\u00e8le lors de la conf\u00e9rence COVID-19 - Autosphere<\/title>\n<meta name=\"description\" content=\"Mazda Canada s'engage \u00e0 offrir un soutien \u00e0 la client\u00e8le lors de la conf\u00e9rence COVID-19 , publi\u00e9 dans la section concessionnaires. 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