{"id":67021,"date":"2020-03-11T09:00:30","date_gmt":"2020-03-11T13:00:30","guid":{"rendered":"https:\/\/autosphere.ca\/?p=67021"},"modified":"2020-02-17T12:22:20","modified_gmt":"2020-02-17T17:22:20","slug":"suivez-adequatement-vos-clients","status":"publish","type":"post","link":"https:\/\/autosphere.ca\/fr\/mecanique\/2020\/03\/11\/suivez-adequatement-vos-clients\/","title":{"rendered":"Suivez ad\u00e9quatement vos clients"},"content":{"rendered":"

De retour dans les temps les plus tranquilles, apr\u00e8s la p\u00e9riode intense de la pose des pneus, l\u2019occasion est parfaite pour faire les inspections minutieuses sur les voitures de vos clients.<\/strong><\/p>\n

P<\/span>eu importe la saison, chacun des v\u00e9hicules dois \u00eatre v\u00e9rifi\u00e9 de fa\u00e7on minutieuse pour \u00eatre en mesure d\u2019affronter les rigueurs de l\u2019hiver qui s\u2019accroche sur nos contr\u00e9es. Vos clients comptent sur vous pour diagnostiquer les probl\u00e8mes m\u00e9caniques actuels ou futurs afin d\u2019\u00e9viter de rester en panne ou d\u2019\u00eatre oblig\u00e9 de revenir \u00e0 votre atelier avec insatisfaction.<\/p>\n

Pour ma part, je consid\u00e8re que la satisfaction de votre client est la meilleure publicit\u00e9 que vous pouvez avoir, et je pense aussi qu\u2019il en est de m\u00eame pour les pi\u00e8ces. Peu importe l\u2019ann\u00e9e ou le mod\u00e8le de v\u00e9hicule que votre client poss\u00e8de, il est primordial de lui expliquer qu\u2019il en co\u00fbte beaucoup moins cher de l\u2019entretenir r\u00e9guli\u00e8rement que de le remplacer. Expliquez-lui qu\u2019un montant de 1000 $ \u00e0 1500 $ par ann\u00e9e est une somme normale pour garder la voiture en forme. Il est important de lui souligner que votre suggestion d\u2019installer des pi\u00e8ces de qualit\u00e9 lui rendra service sur le long terme.<\/p>\n

Plusieurs cat\u00e9gories<\/strong><\/p>\n

Il existe plusieurs cat\u00e9gories de pi\u00e8ces de remplacement, de celles qui sont \u00e9conomiques jusqu\u2019\u00e0 celles couvertes par une garantie \u00e0 vie. Depuis de nombreuses ann\u00e9es, j\u2019ai laiss\u00e9 de c\u00f4t\u00e9 les pi\u00e8ces les moins ch\u00e8res pour me concentrer sur une meilleure qualit\u00e9.<\/p>\n

\"\"
Photo 1<\/figcaption><\/figure>\n

Suite \u00e0 \u00e7a, j\u2019ai pu noter beaucoup moins de retours, et donc moins de perte de temps relatives aux remplacements pour cause de d\u00e9fectuosit\u00e9. De plus, on n\u2019a pas \u00e0 s\u2019expliquer avec un client m\u00e9content qui pourrait nuire \u00e0 notre r\u00e9putation. Une qualit\u00e9 accrue co\u00fbte plus ch\u00e8re mais vous assure \u00e0 vous et \u00e0 votre client\u00e8le d\u2019avoir la t\u00eate tranquille pour un bon moment. Il n\u2019y a qu\u2019\u00e0 regarder l\u2019\u00e9tat de nos routes pour r\u00e9aliser toutes les chances de vendre autant de pi\u00e8ce de direction (photo 1), de suspension (photo 2), de frein ainsi que d\u2019\u00e9chappement.<\/p>\n

\"\"
Photo 2<\/figcaption><\/figure>\n

Montrer la diff\u00e9rence<\/strong><\/p>\n

Privil\u00e9giez toujours la meilleure qualit\u00e9 et prenez le temps de montrer la diff\u00e9rence entre ces niveaux de qualit\u00e9. Dans le cas o\u00f9 votre client trouve le prix trop \u00e9lev\u00e9, vous pouvez lui sugg\u00e9rer une qualit\u00e9 interm\u00e9diaire afin d\u2019amortir les co\u00fbts sans lui imposer la plus ch\u00e8re et ainsi \u00eatre \u00e9quitable avec le budget de votre client tout en r\u00e9alisant un bon profit. Dans la mesure du possible, conseillez-lui d\u2019\u00e9taler les r\u00e9parations sur quelques mois afin de faire les travaux complets avec de bonnes pi\u00e8ces au lieu de tout faire avec de moins bonnes. Bonne saison \u00e0 tous !<\/p>\n","protected":false},"excerpt":{"rendered":"

De retour dans les temps les plus tranquilles, apr\u00e8s la p\u00e9riode intense de la pose des pneus, l\u2019occasion est parfaite pour faire les inspections minutieuses sur les voitures de vos clients. Peu importe la saison, chacun des v\u00e9hicules dois \u00eatre v\u00e9rifi\u00e9 de fa\u00e7on minutieuse pour \u00eatre en mesure d\u2019affronter les rigueurs de l\u2019hiver qui s\u2019accroche…<\/p>\n","protected":false},"author":47,"featured_media":67022,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[632],"tags":[],"class_list":["post-67021","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-mecanique"],"acf":[],"yoast_head":"\nSuivez ad\u00e9quatement vos clients - Autosphere<\/title>\n<meta name=\"description\" content=\"Suivez ad\u00e9quatement vos clients , extrait du magazine Le Garagiste. 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