{"id":66979,"date":"2020-02-24T12:00:41","date_gmt":"2020-02-24T17:00:41","guid":{"rendered":"https:\/\/autosphere.ca\/?p=66979"},"modified":"2020-02-17T11:11:19","modified_gmt":"2020-02-17T16:11:19","slug":"centre-mecanique-shannon-shannon-lexpertise-de-glenn","status":"publish","type":"post","link":"https:\/\/autosphere.ca\/fr\/mecanique\/2020\/02\/24\/centre-mecanique-shannon-shannon-lexpertise-de-glenn\/","title":{"rendered":"Centre M\u00e9canique Shannon, Shannon : L\u2019expertise de Glenn"},"content":{"rendered":"

Chacun est le reflet de l\u2019ensemble de ses exp\u00e9riences ; en ce sens, il est ind\u00e9niable que Glenn Higgins en illustre les atouts.<\/strong><\/p>\n

B<\/span>ien qu\u2019avec son fr\u00e8re du m\u00eame \u00e2ge ce gestionnaire soit copropri\u00e9taire d\u2019ateliers depuis une quinzaine d\u2019ann\u00e9es, son cheminement est fort diff\u00e9rent.<\/p>\n

Depuis quatre ans, son fief principal est le Centre m\u00e9canique Shannon, situ\u00e9 depuis 25 ans dans la couronne nord de Qu\u00e9bec ; plus pr\u00e9cis\u00e9ment, \u00e0 proximit\u00e9 de la base militaire de Valcartier.<\/p>\n

\u00c9tant entre banlieue et for\u00eat \u2014 un environnement qu\u2019il adore \u2014 sa client\u00e8le, qui l\u2019appr\u00e9cie grandement, se distingue de celle de leurs ateliers urbains par une forte proportion de camionnettes.<\/p>\n

C\u2019est d\u2019ailleurs sur son service de remorquage qu\u2019elle mise en cas de panne dans le vaste territoire allant de Saint-Gabriel-de-Valcartier jusqu\u2019aux limites de Saint-Raymond, sinon sur les versants du mont B\u00e9lair.<\/p>\n

L\u2019atout du \u00ab r\u00e9seau Higgins \u00bb<\/strong><\/p>\n

Comme professionnel de l\u2019entretien, Glenn Higgins aime tout savoir en mati\u00e8re de technologie. Il conna\u00eet donc \u00e0 fond ce m\u00e9tier par lequel il a \u00e9t\u00e9 initi\u00e9 en ayant d\u2019abord \u00e9t\u00e9 pompiste et pr\u00e9pos\u00e9 en m\u00e9canique.<\/p>\n

Sa force r\u00e9side dans le gros bon sens et ce qu\u2019il a appris en mati\u00e8re de gestion, dont l\u2019\u00e0-propos de s\u2019en remettre \u00e0 l\u2019expertise \u00e0 jour de chacun des employ\u00e9s de l\u2019ensemble de leur propre r\u00e9seau.<\/p>\n

Il estime que le fait d\u2019en compter une vingtaine r\u00e9partie en quatre ateliers est gage d\u2019excellence. Autant il y a de t\u00eates, autant il y a de savoir et de solutions vite appliqu\u00e9es.<\/p>\n

Du fait que la moiti\u00e9 des v\u00e9hicules qu\u2019il entretient sont neufs ou ont au plus cinq ans, chaque jour prouve \u00e0 quel point l\u2019excellence de leurs techniciens est inestimable.<\/p>\n

Jamais de demi-mesures<\/strong><\/p>\n

Comme tous per\u00e7oivent leurs fonctions de la m\u00eame fa\u00e7on, M. Higgins se fie \u00e9galement \u00e0 eux pour s\u2019\u00e9quiper de l\u2019outillage de pointe qu\u2019ils jugent indispensable.<\/p>\n

Puisque ce sont les employ\u00e9s qui s\u2019en servent, il estime qu\u2019il est tout \u00e0 fait logique et m\u00eame n\u00e9cessaire de tenir compte de leurs suggestions, en s\u2019empressant d\u2019ailleurs d\u2019en faire l\u2019acquisition.<\/p>\n

C\u2019est \u00e9videmment le cas en ce qui trait aux analyseurs, comme en ce qui touche au calibrage des aides \u00e0 la conduite, ou encore \u00e0 l\u2019entretien des v\u00e9hicules \u00e9lectriques.<\/p>\n

Conscient qu\u2019il en va d\u2019ailleurs \u00e0 la fois de la sant\u00e9 de la s\u00e9curit\u00e9, comme de l\u2019accroissement de la productivit\u00e9 inh\u00e9rente \u00e0 l\u2019utilisation des bons outils, la demi-mesure ne fait pas partie de ses pratiques.<\/p>\n

\"\"
Glenn et Dave Higgins sont propri\u00e9taires du Centre M\u00e9canique Shannon, de m\u00eame que des ateliers Techno-Plus, Clinique de l\u2019auto DLG et Clinique de l\u2019auto Higgins situ\u00e9s \u00e0 Loretteville, Lac-Saint-Charles et Charlesbourg.<\/figcaption><\/figure>\n

Parole plut\u00f4t que texto<\/strong><\/p>\n

Ce respect qu\u2019il a, tant pour la profession que pour une \u00e9quipe passionn\u00e9e, se traduit dans sa relation avec les clients par des \u00e9changes qui renforcent leur confiance.<\/p>\n

Bien qu\u2019il en soit \u00e0 la mi-quarantaine, Glenn Higgins pr\u00e9f\u00e8re de loin communiquer avec eux par t\u00e9l\u00e9phone ou en personne, plut\u00f4t que par des courriels ou des textos qui rendent la communication moins personnalis\u00e9e.<\/p>\n

Les v\u00e9hicules et leur entretien sont devenus d\u2019une telle complexit\u00e9, qu\u2019il est impossible, selon lui, d\u2019expliquer le probl\u00e8me et la nature des travaux autrement qu\u2019en \u00e9changeant de vive voix.<\/p>\n

Cadeau de la Saint-Valentin<\/strong><\/p>\n

N\u00e9 \u00e0 Vall\u00e9e-Jonction d\u2019un p\u00e8re qui a fait sa vie dans la construction et d\u2019une m\u00e8re qui a fait carri\u00e8re dans le syst\u00e8me d\u2019\u00e9ducation, il compte par sa fibre entrepreneuriale un parcours aussi diversifi\u00e9 qu\u2019enrichissant.<\/p>\n

Ayant \u00e9t\u00e9 courtier d\u2019assurance et ayant acquis une solide exp\u00e9rience en gestion, c\u2019est le 14 f\u00e9vrier 2005 qu\u2019il s\u2019est lanc\u00e9 dans l\u2019entretien automobile en achetant avec son fr\u00e8re leur premier atelier, cadeau de la Saint-Valentin.<\/p>\n

Gr\u00e2ce \u00e0 leur compl\u00e9mentarit\u00e9 et \u00e0 celle de leurs \u00e9quipes, les fr\u00e8res Glenn et Dave Higgins se sont vite taill\u00e9 une r\u00e9putation r\u00e9gionale.<\/p>\n","protected":false},"excerpt":{"rendered":"

Chacun est le reflet de l\u2019ensemble de ses exp\u00e9riences ; en ce sens, il est ind\u00e9niable que Glenn Higgins en illustre les atouts. Bien qu\u2019avec son fr\u00e8re du m\u00eame \u00e2ge ce gestionnaire soit copropri\u00e9taire d\u2019ateliers depuis une quinzaine d\u2019ann\u00e9es, son cheminement est fort diff\u00e9rent. Depuis quatre ans, son fief principal est le Centre m\u00e9canique Shannon,…<\/p>\n","protected":false},"author":4,"featured_media":66986,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[632],"tags":[],"class_list":["post-66979","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-mecanique"],"acf":[],"yoast_head":"\nCentre M\u00e9canique Shannon, Shannon : L\u2019expertise de Glenn - Autosphere<\/title>\n<meta name=\"description\" content=\"Centre M\u00e9canique Shannon, Shannon : L\u2019expertise de Glenn , extrait du magazine Le Garagiste. 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