{"id":464922,"date":"2026-09-29T09:39:03","date_gmt":"2026-09-29T13:39:03","guid":{"rendered":"https:\/\/autosphere.ca\/?p=464922"},"modified":"2026-09-29T09:48:57","modified_gmt":"2026-09-29T13:48:57","slug":"un-conseiller-pour-deux-techniciens-plus-de-service-plus-defficacite","status":"publish","type":"post","link":"https:\/\/autosphere.ca\/fr\/mecanique\/2026\/09\/29\/un-conseiller-pour-deux-techniciens-plus-de-service-plus-defficacite\/","title":{"rendered":"Un conseiller pour deux techniciens : plus de service, plus d\u2019efficacit\u00e9"},"content":{"rendered":"

Et si l\u2019ajout de personnel au service \u00e0 la client\u00e8le \u00e9tait un investissement plut\u00f4t qu\u2019une d\u00e9pense\u00a0?\u00a0<\/strong><\/p>\n

Les r\u00e9sultats 2025 aupr\u00e8s de 262 ateliers ayant un ratio d\u2019environ un conseiller technique pour deux techniciens, soit 21,4 % de notre client\u00e8le d\u2019ateliers, pr\u00e9sentent un portrait particuli\u00e8rement r\u00e9v\u00e9lateur.<\/p>\n

Collectivement, ces ateliers ont g\u00e9n\u00e9r\u00e9 65,5 millions de dollars de ventes, une hausse de 7,81 % par rapport \u00e0 2024. Leur marge brute a atteint 35,3 millions de dollars, en progression de 8,54 %. Leur facture moyenne s\u2019\u00e9tablit \u00e0 592 $, comparativement \u00e0 428 $ pour les autres ateliers, ce qui repr\u00e9sente un avantage de 38,32 %.<\/span><\/p>\n

La diff\u00e9rence est \u00e9galement visible dans l\u2019exploitation. La marge sur la main-d\u2019\u0153uvre atteint 83,57 %, contre 79,98 % ailleurs, soit 4,49 % de plus. Le ratio des heures factur\u00e9es par rapport aux heures pay\u00e9es s\u2019\u00e9l\u00e8ve \u00e0 107,75 %, comparativement \u00e0 57,38 % pour les autres ateliers : un \u00e9cart relatif de 87,78 %.<\/span><\/p>\n

Ces r\u00e9sultats illustrent la valeur d\u2019une \u00e9quipe d\u2019accueil suffisamment nombreuse. Le conseiller technique ne se limite plus \u00e0 ouvrir un bon de travail. Il doit comprendre les besoins, expliquer les recommandations, pr\u00e9parer les estimations, obtenir les autorisations, coordonner les op\u00e9rations avec l\u2019atelier et assurer les suivis.<\/span><\/p>\n

Lorsqu\u2019une seule personne doit soutenir trop de techniciens, les appels s\u2019accumulent, les autorisations tardent et les v\u00e9hicules demeurent inutilement sur les ponts \u00e9l\u00e9vateurs. \u00c0 l\u2019inverse, une meilleure capacit\u00e9 au comptoir aide les techniciens \u00e0 rester productifs et permet d\u2019accorder plus de temps \u00e0 chaque client.<\/span><\/p>\n

Plusieurs ateliers h\u00e9sitent \u00e0 recruter parce qu\u2019ils cherchent la perle rare ou consid\u00e8rent ce poste comme une d\u00e9pense. Pourtant, attendre trop longtemps peut co\u00fbter davantage en ventes perdues, en suivis incomplets et en heures non factur\u00e9es. Recruter une personne poss\u00e9dant la bonne attitude, puis la former selon les m\u00e9thodes de l\u2019entreprise, peut devenir un puissant levier de croissance.<\/span><\/p>\n

Un conseiller de plus, c\u2019est plus de disponibilit\u00e9 pour la client\u00e8le, moins de pertes de temps dans l\u2019atelier et davantage d\u2019occasions de transformer le travail r\u00e9alis\u00e9 en r\u00e9sultats rentables.<\/span><\/p>\n

\"\"\"\"<\/p>\n","protected":false},"excerpt":{"rendered":"

Et si l\u2019ajout de personnel au service \u00e0 la client\u00e8le \u00e9tait un investissement plut\u00f4t qu\u2019une d\u00e9pense\u00a0?\u00a0 Les r\u00e9sultats 2025 aupr\u00e8s de 262 ateliers ayant un ratio d\u2019environ un conseiller technique pour deux techniciens, soit 21,4 % de notre client\u00e8le d\u2019ateliers, pr\u00e9sentent un portrait particuli\u00e8rement r\u00e9v\u00e9lateur. Collectivement, ces ateliers ont g\u00e9n\u00e9r\u00e9 65,5 millions de dollars de…<\/p>\n","protected":false},"author":395,"featured_media":464923,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[820,632],"tags":[5298],"class_list":["post-464922","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-mecanique-editorial","category-mecanique","tag-pme-guru"],"acf":[],"yoast_head":"\nUn conseiller pour deux techniciens : plus de service, plus d\u2019efficacit\u00e9 - Autosphere<\/title>\n<meta name=\"description\" content=\"Et si l\u2019ajout de personnel au service \u00e0 la client\u00e8le \u00e9tait un investissement plut\u00f4t qu\u2019une d\u00e9pense\u00a0?\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/autosphere.ca\/fr\/mecanique\/2026\/09\/29\/un-conseiller-pour-deux-techniciens-plus-de-service-plus-defficacite\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Un conseiller pour deux techniciens : plus de service, plus d\u2019efficacit\u00e9\" \/>\n<meta property=\"og:description\" content=\"Et si l\u2019ajout de personnel au service \u00e0 la client\u00e8le \u00e9tait un investissement plut\u00f4t qu\u2019une d\u00e9pense\u00a0?\" \/>\n<meta property=\"og:url\" content=\"https:\/\/autosphere.ca\/fr\/mecanique\/2026\/09\/29\/un-conseiller-pour-deux-techniciens-plus-de-service-plus-defficacite\/\" \/>\n<meta property=\"og:site_name\" content=\"Autosphere\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/autosphere.ca\" \/>\n<meta property=\"article:published_time\" content=\"2026-09-29T13:39:03+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-29T13:48:57+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/autosphere.ca\/wp-content\/uploads\/2026\/09\/Mario-Comtois.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"758\" \/>\n\t<meta property=\"og:image:height\" content=\"585\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Mario Comtois\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@autosphere_ca\" \/>\n<meta name=\"twitter:site\" content=\"@autosphere_ca\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mario Comtois\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/autosphere.ca\\\/fr\\\/mecanique\\\/2026\\\/09\\\/29\\\/un-conseiller-pour-deux-techniciens-plus-de-service-plus-defficacite\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/autosphere.ca\\\/fr\\\/mecanique\\\/2026\\\/09\\\/29\\\/un-conseiller-pour-deux-techniciens-plus-de-service-plus-defficacite\\\/\"},\"author\":{\"name\":\"Mario Comtois\",\"@id\":\"https:\\\/\\\/autosphere.ca\\\/fr\\\/#\\\/schema\\\/person\\\/c95c44878e97c8f47193f70320440eac\"},\"headline\":\"Un conseiller pour deux techniciens : plus de service, plus d\u2019efficacit\u00e9\",\"datePublished\":\"2026-09-29T13:39:03+00:00\",\"dateModified\":\"2026-09-29T13:48:57+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/autosphere.ca\\\/fr\\\/mecanique\\\/2026\\\/09\\\/29\\\/un-conseiller-pour-deux-techniciens-plus-de-service-plus-defficacite\\\/\"},\"wordCount\":355,\"publisher\":{\"@id\":\"https:\\\/\\\/autosphere.ca\\\/fr\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/autosphere.ca\\\/fr\\\/mecanique\\\/2026\\\/09\\\/29\\\/un-conseiller-pour-deux-techniciens-plus-de-service-plus-defficacite\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/autosphere.ca\\\/wp-content\\\/uploads\\\/2026\\\/09\\\/Mario-Comtois.jpg\",\"keywords\":[\"PME GURU\"],\"articleSection\":[\"\u00c9ditorial\",\"M\u00e9canique\"],\"inLanguage\":\"fr-FR\",\"copyrightYear\":\"2026\",\"copyrightHolder\":{\"@id\":\"https:\\\/\\\/autosphere.ca\\\/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/autosphere.ca\\\/fr\\\/mecanique\\\/2026\\\/09\\\/29\\\/un-conseiller-pour-deux-techniciens-plus-de-service-plus-defficacite\\\/\",\"url\":\"https:\\\/\\\/autosphere.ca\\\/fr\\\/mecanique\\\/2026\\\/09\\\/29\\\/un-conseiller-pour-deux-techniciens-plus-de-service-plus-defficacite\\\/\",\"name\":\"Un conseiller pour deux techniciens : plus de service, plus d\u2019efficacit\u00e9 - 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