{"id":454189,"date":"2026-04-30T11:33:58","date_gmt":"2026-04-30T15:33:58","guid":{"rendered":"https:\/\/autosphere.ca\/?p=454189"},"modified":"2026-04-30T11:33:58","modified_gmt":"2026-04-30T15:33:58","slug":"jouer-au-pompier-nest-pas-une-strategie-daffaires-reprenez-le-controle-de-votre-atelier","status":"publish","type":"post","link":"https:\/\/autosphere.ca\/fr\/mecanique\/2026\/04\/30\/jouer-au-pompier-nest-pas-une-strategie-daffaires-reprenez-le-controle-de-votre-atelier\/","title":{"rendered":"Jouer au pompier n\u2019est pas une strat\u00e9gie d\u2019affaires : reprenez le contr\u00f4le de votre atelier"},"content":{"rendered":"<div id=\"model-response-message-contentr_366970ab46f3b3d0\" class=\"markdown markdown-main-panel enable-updated-hr-color\" dir=\"ltr\" aria-live=\"polite\" aria-busy=\"false\">\n<p data-path-to-node=\"10\"><strong><span class=\"citation-1008\">Le chaos au sein de votre centre de services est souvent auto-inflig\u00e9<\/span><span class=\"citation-1008 citation-end-1008\"><\/span>.<\/strong><\/p>\n<p id=\"p-rc_2eb6a59aede513ea-267\" data-path-to-node=\"13\"><span data-path-to-node=\"13,0\">Permettez-moi de brosser un tableau familier. <\/span><span data-path-to-node=\"13,1\"><span class=\"citation-1007\"><\/span><\/span><span data-path-to-node=\"13,2\"><span class=\"citation-1007\">Il est 8 h 05 et le t\u00e9l\u00e9phone sonne d\u00e9j\u00e0<\/span><\/span><span data-path-to-node=\"13,3\"><span class=\"citation-1007 citation-end-1007\"><\/span><\/span><span data-path-to-node=\"13,4\">. <\/span><span data-path-to-node=\"13,5\"><span class=\"citation-1006\"><\/span><\/span><span data-path-to-node=\"13,6\"><span class=\"citation-1006\">Un technicien attend des cl\u00e9s qui n&rsquo;ont pas \u00e9t\u00e9 sorties hier<\/span><\/span><span data-path-to-node=\"13,7\"><span class=\"citation-1006 citation-end-1006\"><\/span><\/span><span data-path-to-node=\"13,8\">. <\/span><span data-path-to-node=\"13,9\"><span class=\"citation-1005\"><\/span><\/span><span data-path-to-node=\"13,10\"><span class=\"citation-1005\">Votre conseiller technique court apr\u00e8s des pi\u00e8ces aupr\u00e8s de trois fournisseurs diff\u00e9rents<\/span><\/span><span data-path-to-node=\"13,11\"><span class=\"citation-1005 citation-end-1005\"><\/span><\/span><span data-path-to-node=\"13,12\">. <\/span><span data-path-to-node=\"13,13\"><span class=\"citation-1004\"><\/span><\/span><span data-path-to-node=\"13,14\"><span class=\"citation-1004\">Quelqu&rsquo;un a appel\u00e9 pour dire qu&rsquo;il est malade<\/span><\/span><span data-path-to-node=\"13,15\"><span class=\"citation-1004 citation-end-1004\"><\/span><\/span><span data-path-to-node=\"13,16\">. <\/span><span data-path-to-node=\"13,17\"><span class=\"citation-1003\"><\/span><\/span><span data-path-to-node=\"13,18\"><span class=\"citation-1003\">Et le client au comptoir est d\u00e9j\u00e0 l\u00e0 avec 15 minutes d&rsquo;avance et s&rsquo;impatiente<\/span><\/span><span data-path-to-node=\"13,19\"><span class=\"citation-1003 citation-end-1003\"><\/span><\/span><span data-path-to-node=\"13,20\">.<\/span><\/p>\n<p id=\"p-rc_2eb6a59aede513ea-268\" data-path-to-node=\"14\"><span data-path-to-node=\"14,0\"><span class=\"citation-1002\"><\/span><\/span><span data-path-to-node=\"14,1\"><span class=\"citation-1002\">Bienvenue dans une autre journ\u00e9e pass\u00e9e \u00e0 \u00ab jouer au pompier \u00bb<\/span><\/span><span data-path-to-node=\"14,2\"><span class=\"citation-1002 citation-end-1002\"><\/span><\/span><span data-path-to-node=\"14,3\">. <\/span><span data-path-to-node=\"14,4\"><span class=\"citation-1001\"><\/span><\/span><span data-path-to-node=\"14,5\"><span class=\"citation-1001\">Maintenant, laissez-moi vous poser une question : quelle part de votre journ\u00e9e contr\u00f4lez-vous r\u00e9ellement \u2014 et quelle part vous contr\u00f4le ? <\/span><\/span><span data-path-to-node=\"14,6\"><span class=\"citation-1001 citation-end-1001\"><\/span><\/span><span data-path-to-node=\"14,7\"><span class=\"citation-1000\"><\/span><\/span><span data-path-to-node=\"14,8\"><span class=\"citation-1000\">Apr\u00e8s 23 ans \u00e0 la t\u00eate d&rsquo;Urban Automotive, une v\u00e9rit\u00e9 est devenue d&rsquo;une clart\u00e9 douloureuse : vous ne pouvez pas faire cro\u00eetre une entreprise si vous \u00eates toujours en mode r\u00e9action<\/span><\/span><span data-path-to-node=\"14,9\"><span class=\"citation-1000 citation-end-1000\"><\/span><\/span><span data-path-to-node=\"14,10\">.<\/span><\/p>\n<p id=\"p-rc_2eb6a59aede513ea-269\" data-path-to-node=\"15\"><span data-path-to-node=\"15,0\"><span class=\"citation-999\"><\/span><\/span><span data-path-to-node=\"15,1\"><span class=\"citation-999\">Et pourtant, de nombreux propri\u00e9taires d&rsquo;ateliers (moi y compris, plus longtemps que je n&rsquo;ose l&rsquo;admettre) mettent en place des syst\u00e8mes qui rendent ce chaos in\u00e9vitable<\/span><\/span><span data-path-to-node=\"15,2\"><span class=\"citation-999 citation-end-999\"><\/span><\/span><span data-path-to-node=\"15,3\">. La solution ? <\/span><span data-path-to-node=\"15,4\"><span class=\"citation-998\"><\/span><\/span><span data-path-to-node=\"15,5\"><span class=\"citation-998\">Ce n&rsquo;est pas une application miracle ni une nouvelle pi\u00e8ce d&rsquo;\u00e9quipement<\/span><\/span><span data-path-to-node=\"15,6\"><span class=\"citation-998 citation-end-998\"><\/span><\/span><span data-path-to-node=\"15,7\">. <\/span><span data-path-to-node=\"15,8\"><span class=\"citation-997\"><\/span><\/span><span data-path-to-node=\"15,9\"><span class=\"citation-997\">C&rsquo;est un changement de mentalit\u00e9 \u2014 et un peu de discipline<\/span><\/span><span data-path-to-node=\"15,10\"><span class=\"citation-997 citation-end-997\"><\/span><\/span><span data-path-to-node=\"15,11\">. <\/span><span data-path-to-node=\"15,12\"><span class=\"citation-996\"><\/span><\/span><span data-path-to-node=\"15,13\"><span class=\"citation-996\">Allons-y<\/span><\/span><span data-path-to-node=\"15,14\"><span class=\"citation-996 citation-end-996\"><\/span><\/span><span data-path-to-node=\"15,15\">.<\/span><\/p>\n<blockquote>\n<p data-path-to-node=\"15\"><span data-path-to-node=\"8,0,0\">Cela semblait \u00e9go\u00efste au d\u00e9but. Mais d\u00e8s que j&rsquo;ai cess\u00e9 d&rsquo;\u00eatre disponible pour \u00e9teindre chaque petit incendie, mon \u00e9quipe est devenue plus forte. Ils ont pris plus de d\u00e9cisions par eux-m\u00eames. Et de meilleures aussi. &#8211; Mike Urban, propri\u00e9taire-exploitant, Urban Automotive<\/span><\/p>\n<\/blockquote>\n<p data-path-to-node=\"16\"><b data-path-to-node=\"16\" data-index-in-node=\"0\">\u00c9tape un : Reconnaissez que c&rsquo;est vous qui avez allum\u00e9 le feu<br \/>\n<\/b><span data-path-to-node=\"17,0\"><span class=\"citation-995\"><\/span><\/span><span data-path-to-node=\"17,1\"><span class=\"citation-995\">Il est facile de bl\u00e2mer votre personnel, vos clients ou \u00ab l&rsquo;ampleur du travail \u00bb<\/span><\/span><span data-path-to-node=\"17,2\"><span class=\"citation-995 citation-end-995\"><\/span><\/span><span data-path-to-node=\"17,3\">. <\/span><span data-path-to-node=\"17,4\"><span class=\"citation-994\"><\/span><\/span><span data-path-to-node=\"17,5\"><span class=\"citation-994\">Mais le chaos dans votre entreprise est g\u00e9n\u00e9ralement auto-inflig\u00e9<\/span><\/span><span data-path-to-node=\"17,6\"><span class=\"citation-994 citation-end-994\"><\/span><\/span><span data-path-to-node=\"17,7\">. <\/span><span data-path-to-node=\"17,8\"><span class=\"citation-993\"><\/span><\/span><span data-path-to-node=\"17,9\"><span class=\"citation-993\">Si vous \u00eates la personne-ressource pour chaque d\u00e9cision, si tout le monde vient vous voir avec des probl\u00e8mes plut\u00f4t qu&rsquo;avec des solutions, vous ne dirigez pas \u2014 vous faites du gardiennage<\/span><\/span><span data-path-to-node=\"17,10\"><span class=\"citation-993 citation-end-993\"><\/span><\/span><span data-path-to-node=\"17,11\">. <\/span><span data-path-to-node=\"17,12\"><span class=\"citation-992\"><\/span><\/span><span data-path-to-node=\"17,13\"><span class=\"citation-992\">Pire encore, si toute votre entreprise tourne autour de votre pr\u00e9sence, alors f\u00e9licitations : vous venez de vous acheter un emploi, pas une entreprise<\/span><\/span><span data-path-to-node=\"17,14\"><span class=\"citation-992 citation-end-992\"><\/span><\/span><span data-path-to-node=\"17,15\">.<\/span><\/p>\n<p data-path-to-node=\"18\">La premi\u00e8re \u00e9tape est la responsabilisation. Demandez-vous :<\/p>\n<ul data-path-to-node=\"19\">\n<li>\n<p id=\"p-rc_2eb6a59aede513ea-271\" data-path-to-node=\"19,0,0\"><span data-path-to-node=\"19,0,0,0\"><span class=\"citation-991\"><\/span><\/span><span data-path-to-node=\"19,0,0,1\"><span class=\"citation-991\">Est-ce que je planifie ma journ\u00e9e ou est-ce que je ne fais qu&rsquo;y survivre ? <\/span><\/span><span data-path-to-node=\"19,0,0,2\"><span class=\"citation-991 citation-end-991\"><\/span><\/span><\/p>\n<\/li>\n<li>\n<p id=\"p-rc_2eb6a59aede513ea-272\" data-path-to-node=\"19,1,0\"><span data-path-to-node=\"19,1,0,0\"><span class=\"citation-990\"><\/span><\/span><span data-path-to-node=\"19,1,0,1\"><span class=\"citation-990\">Les probl\u00e8mes sont-ils r\u00e9currents parce que je n&rsquo;ai pas corrig\u00e9 le syst\u00e8me qui les sous-tend ? <\/span><\/span><span data-path-to-node=\"19,1,0,2\"><span class=\"citation-990 citation-end-990\"><\/span><\/span><\/p>\n<\/li>\n<li>\n<p id=\"p-rc_2eb6a59aede513ea-273\" data-path-to-node=\"19,2,0\"><span data-path-to-node=\"19,2,0,0\"><span class=\"citation-989\"><\/span><\/span><span data-path-to-node=\"19,2,0,1\"><span class=\"citation-989\">Suis-je en train de r\u00e9soudre les m\u00eames probl\u00e8mes plus d&rsquo;une fois ? <\/span><\/span><span data-path-to-node=\"19,2,0,2\"><span class=\"citation-989 citation-end-989\"><\/span><\/span><\/p>\n<\/li>\n<\/ul>\n<p data-path-to-node=\"20\"><b data-path-to-node=\"20\" data-index-in-node=\"0\">\u00c9tape deux : Cr\u00e9ez un calendrier, pas une liste de t\u00e2ches<br \/>\n<\/b><span data-path-to-node=\"21,0\"><span class=\"citation-988\"><\/span><\/span><span data-path-to-node=\"21,1\"><span class=\"citation-988\">Il y a une raison pour laquelle la plupart des propri\u00e9taires d&rsquo;ateliers n&rsquo;arrivent jamais \u00e0 \u00ab travailler sur \u00bb leur entreprise<\/span><\/span><span data-path-to-node=\"21,2\"><span class=\"citation-988 citation-end-988\"><\/span><\/span><span data-path-to-node=\"21,3\">. <\/span><span data-path-to-node=\"21,4\"><span class=\"citation-987\"><\/span><\/span><span data-path-to-node=\"21,5\"><span class=\"citation-987\">C&rsquo;est parce que leur journ\u00e9e est dict\u00e9e par tout le monde sauf eux<\/span><\/span><span data-path-to-node=\"21,6\"><span class=\"citation-987 citation-end-987\"><\/span><\/span><span data-path-to-node=\"21,7\">. <\/span><span data-path-to-node=\"21,8\"><span class=\"citation-986\"><\/span><\/span><span data-path-to-node=\"21,9\"><span class=\"citation-986\">Voici ce qui a chang\u00e9 la donne pour moi : le blocage de temps<\/span><\/span><span data-path-to-node=\"21,10\"><span class=\"citation-986 citation-end-986\"><\/span><\/span><span data-path-to-node=\"21,11\">.<\/span><\/p>\n<p id=\"p-rc_2eb6a59aede513ea-275\" data-path-to-node=\"22\"><span data-path-to-node=\"22,0\"><span class=\"citation-985\"><\/span><\/span><span data-path-to-node=\"22,1\"><span class=\"citation-985\">J&rsquo;ai commenc\u00e9 \u00e0 r\u00e9server des blocs de temps qui \u00e9taient interdits \u00e0 tous<\/span><\/span><span data-path-to-node=\"22,2\"><span class=\"citation-985 citation-end-985\"><\/span><\/span><span data-path-to-node=\"22,3\">. <\/span><span data-path-to-node=\"22,4\"><span class=\"citation-984\"><\/span><\/span><span data-path-to-node=\"22,5\"><span class=\"citation-984\">Trente minutes le matin pour l&rsquo;examen des indicateurs de performance (KPI)<\/span><\/span><span data-path-to-node=\"22,6\"><span class=\"citation-984 citation-end-984\"><\/span><\/span><span data-path-to-node=\"22,7\">. <\/span><span data-path-to-node=\"22,8\"><span class=\"citation-983\"><\/span><\/span><span data-path-to-node=\"22,9\"><span class=\"citation-983\">Une heure deux fois par semaine pour l&rsquo;\u00e9laboration de proc\u00e9dures d&rsquo;exploitation normalis\u00e9es (SOP)<\/span><\/span><span data-path-to-node=\"22,10\"><span class=\"citation-983 citation-end-983\"><\/span><\/span><span data-path-to-node=\"22,11\">. <\/span><span data-path-to-node=\"22,12\"><span class=\"citation-982\"><\/span><\/span><span data-path-to-node=\"22,13\"><span class=\"citation-982\">Des points de presse quotidiens avec mon \u00e9quipe \u2014 selon mon horaire<\/span><\/span><span data-path-to-node=\"22,14\"><span class=\"citation-982 citation-end-982\"><\/span><\/span><span data-path-to-node=\"22,15\">. <\/span><span data-path-to-node=\"22,16\"><span class=\"citation-981\"><\/span><\/span><span data-path-to-node=\"22,17\"><span class=\"citation-981\">Cela semblait \u00e9go\u00efste au d\u00e9but, mais mon \u00e9quipe est devenue plus forte et autonome<\/span><\/span><span data-path-to-node=\"22,18\"><span class=\"citation-981 citation-end-981\"><\/span><\/span><span data-path-to-node=\"22,19\">.<\/span><\/p>\n<figure id=\"attachment_454194\" aria-describedby=\"caption-attachment-454194\" style=\"width: 535px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-454194 size-full\" src=\"https:\/\/autosphere.ca\/wp-content\/uploads\/2026\/04\/Photo-2-Firefighting-is-Not-A-Business-Strategy-CRD-Shutterstock-1.jpg\" alt=\"Deux techniciens automobiles v\u00eatus de salopettes bleues travaillant sur le moteur d'un v\u00e9hicule dans un atelier de r\u00e9paration ; l'un pointe un composant du doigt tandis que l'autre utilise une cl\u00e9.\" width=\"535\" height=\"413\" srcset=\"https:\/\/autosphere.ca\/wp-content\/uploads\/2026\/04\/Photo-2-Firefighting-is-Not-A-Business-Strategy-CRD-Shutterstock-1.jpg 535w, https:\/\/autosphere.ca\/wp-content\/uploads\/2026\/04\/Photo-2-Firefighting-is-Not-A-Business-Strategy-CRD-Shutterstock-1-300x232.jpg 300w\" sizes=\"auto, (max-width: 535px) 100vw, 535px\" \/><figcaption id=\"caption-attachment-454194\" class=\"wp-caption-text\">\u00catre occup\u00e9 et dans le chaos ne signifie pas r\u00e9ussir. Cr\u00e9dit : Shutterstock<\/figcaption><\/figure>\n<p data-path-to-node=\"23\"><b data-path-to-node=\"23\" data-index-in-node=\"0\">\u00c9tape trois : D\u00e9l\u00e9guez \u2014 puis l\u00e2chez prise pour de bon<br \/>\n<\/b><span data-path-to-node=\"24,0\">Nous disons tous vouloir d\u00e9l\u00e9guer. <\/span><span data-path-to-node=\"24,1\"><span class=\"citation-980\"><\/span><\/span><span data-path-to-node=\"24,2\"><span class=\"citation-980\">Mais ensuite, nous surveillons de trop pr\u00e8s, nous remettons tout en question et nous reprenons les r\u00eanes au premier signe de difficult\u00e9<\/span><\/span><span data-path-to-node=\"24,3\"><span class=\"citation-980 citation-end-980\"><\/span><\/span><span data-path-to-node=\"24,4\">. <\/span><\/p>\n<p data-path-to-node=\"23\"><span data-path-to-node=\"24,5\"><span class=\"citation-979\"><\/span><\/span><span data-path-to-node=\"24,6\"><span class=\"citation-979\">Si vous avez embauch\u00e9 des gens comp\u00e9tents, laissez-les faire leur travail<\/span><\/span><span data-path-to-node=\"24,7\"><span class=\"citation-979 citation-end-979\"><\/span><\/span><span data-path-to-node=\"24,8\">. Donnez-leur de l&rsquo;autorit\u00e9 accompagn\u00e9e d&rsquo;une obligation de rendre compte. Cela signifie :<\/span><\/p>\n<ul data-path-to-node=\"25\">\n<li>\n<p id=\"p-rc_2eb6a59aede513ea-277\" data-path-to-node=\"25,0,0\"><span data-path-to-node=\"25,0,0,0\"><span class=\"citation-978\"><\/span><\/span><span data-path-to-node=\"25,0,0,1\"><span class=\"citation-978\">Des r\u00f4les clairs et des attentes \u00e9crites ; <\/span><\/span><span data-path-to-node=\"25,0,0,2\"><span class=\"citation-978 citation-end-978\"><\/span><\/span><\/p>\n<\/li>\n<li>\n<p id=\"p-rc_2eb6a59aede513ea-278\" data-path-to-node=\"25,1,0\"><span data-path-to-node=\"25,1,0,0\"><span class=\"citation-977\"><\/span><\/span><span data-path-to-node=\"25,1,0,1\"><span class=\"citation-977\">Des SOP qu&rsquo;ils peuvent suivre sans poser de questions ; <\/span><\/span><span data-path-to-node=\"25,1,0,2\"><span class=\"citation-977 citation-end-977\"><\/span><\/span><\/p>\n<\/li>\n<li>\n<p id=\"p-rc_2eb6a59aede513ea-279\" data-path-to-node=\"25,2,0\"><span data-path-to-node=\"25,2,0,0\"><span class=\"citation-976\"><\/span><\/span><span data-path-to-node=\"25,2,0,1\"><span class=\"citation-976\">Des bilans hebdomadaires o\u00f9 ils assument leurs propres mesures de performance<\/span><\/span><span data-path-to-node=\"25,2,0,2\"><span class=\"citation-976 citation-end-976\"><\/span><\/span><span data-path-to-node=\"25,2,0,3\">.<\/span><\/p>\n<\/li>\n<\/ul>\n<p id=\"p-rc_2eb6a59aede513ea-280\" data-path-to-node=\"26\"><span data-path-to-node=\"26,0\">Vous ne pouvez pas faire cro\u00eetre le chaos. <\/span><span data-path-to-node=\"26,1\"><span class=\"citation-975\"><\/span><\/span><span data-path-to-node=\"26,2\"><span class=\"citation-975\">Mais vous pouvez faire cro\u00eetre un syst\u00e8me<\/span><\/span><span data-path-to-node=\"26,3\"><span class=\"citation-975 citation-end-975\"><\/span><\/span><span data-path-to-node=\"26,4\">.<\/span><\/p>\n<p data-path-to-node=\"27\"><b data-path-to-node=\"27\" data-index-in-node=\"0\">\u00c9tape quatre : Installez des avertisseurs de fum\u00e9e, pas des extincteurs<\/b><\/p>\n<p data-path-to-node=\"28\">Voici ce que je veux dire :<\/p>\n<ul data-path-to-node=\"29\">\n<li>\n<p id=\"p-rc_2eb6a59aede513ea-281\" data-path-to-node=\"29,0,0\"><span data-path-to-node=\"29,0,0,0\"><span class=\"citation-974\"><\/span><\/span><span data-path-to-node=\"29,0,0,1\"><span class=\"citation-974\">Si vos techniciens attendent constamment des approbations, corrigez le processus d&rsquo;inspection<\/span><\/span><span data-path-to-node=\"29,0,0,2\"><span class=\"citation-974 citation-end-974\"><\/span><\/span><span data-path-to-node=\"29,0,0,3\">.<\/span><\/p>\n<\/li>\n<li>\n<p id=\"p-rc_2eb6a59aede513ea-282\" data-path-to-node=\"29,1,0\"><span data-path-to-node=\"29,1,0,0\"><span class=\"citation-973\"><\/span><\/span><span data-path-to-node=\"29,1,0,1\"><span class=\"citation-973\">Si les d\u00e9lais de livraison des pi\u00e8ces nuisent \u00e0 la productivit\u00e9, cr\u00e9ez une SOP de commande de pi\u00e8ces avec une structure de responsabilit\u00e9<\/span><\/span><span data-path-to-node=\"29,1,0,2\"><span class=\"citation-973 citation-end-973\"><\/span><\/span><span data-path-to-node=\"29,1,0,3\">.<\/span><\/p>\n<\/li>\n<li>\n<p id=\"p-rc_2eb6a59aede513ea-283\" data-path-to-node=\"29,2,0\"><span data-path-to-node=\"29,2,0,0\"><span class=\"citation-972\"><\/span><\/span><span data-path-to-node=\"29,2,0,1\"><span class=\"citation-972\">Si les clients sont confus ou frustr\u00e9s, faites des jeux de r\u00f4le pour les scripts t\u00e9l\u00e9phoniques et les pr\u00e9sentations de r\u00e9parations<\/span><\/span><span data-path-to-node=\"29,2,0,2\"><span class=\"citation-972 citation-end-972\"><\/span><\/span><span data-path-to-node=\"29,2,0,3\">.<\/span><\/p>\n<\/li>\n<\/ul>\n<p id=\"p-rc_2eb6a59aede513ea-284\" data-path-to-node=\"30\"><span data-path-to-node=\"30,0\">N&rsquo;attendez pas que les probl\u00e8mes explosent. <\/span><span data-path-to-node=\"30,1\"><span class=\"citation-971\"><\/span><\/span><span data-path-to-node=\"30,2\"><span class=\"citation-971\">\u00c9tablissez des alertes et des habitudes qui permettent de les intercepter en amont<\/span><\/span><span data-path-to-node=\"30,3\"><span class=\"citation-971 citation-end-971\"><\/span><\/span><span data-path-to-node=\"30,4\">.<\/span><\/p>\n<p data-path-to-node=\"31\"><b data-path-to-node=\"31\" data-index-in-node=\"0\">Pens\u00e9e finale : \u00catre occup\u00e9 \u2260 \u00catre efficace<br \/>\n<\/b><span data-path-to-node=\"32,0\"><span class=\"citation-970\"><\/span><\/span><span data-path-to-node=\"32,1\"><span class=\"citation-970\">Un stationnement bond\u00e9 et un t\u00e9l\u00e9phone qui sonne sans arr\u00eat ne signifient pas que vous r\u00e9ussissez<\/span><\/span><span data-path-to-node=\"32,2\"><span class=\"citation-970 citation-end-970\"><\/span><\/span><span data-path-to-node=\"32,3\">. <\/span><span data-path-to-node=\"32,4\"><span class=\"citation-969\"><\/span><\/span><span data-path-to-node=\"32,5\"><span class=\"citation-969\">Cela signifie simplement que vous \u00eates occup\u00e9<\/span><\/span><span data-path-to-node=\"32,6\"><span class=\"citation-969 citation-end-969\"><\/span><\/span><span data-path-to-node=\"32,7\">. <\/span><span data-path-to-node=\"32,8\"><span class=\"citation-968\"><\/span><\/span><span data-path-to-node=\"32,9\"><span class=\"citation-968\">La v\u00e9ritable mesure d&rsquo;un atelier bien g\u00e9r\u00e9 est la suivante : que se passe-t-il lorsque vous n&rsquo;\u00eates pas l\u00e0 ? <\/span><\/span><span data-path-to-node=\"32,10\"><span class=\"citation-968 citation-end-968\"><\/span><\/span><\/p>\n<p id=\"p-rc_2eb6a59aede513ea-286\" data-path-to-node=\"33\"><span data-path-to-node=\"33,0\"><span class=\"citation-967\"><\/span><\/span><span data-path-to-node=\"33,1\"><span class=\"citation-967\">Si la r\u00e9ponse est \u00ab tout s&rsquo;\u00e9croule \u00bb, il est temps de poser le boyau d&rsquo;arrosage et de prendre un plan directeur<\/span><\/span><span data-path-to-node=\"33,2\"><span class=\"citation-967 citation-end-967\"><\/span><\/span><span data-path-to-node=\"33,3\">. <\/span><span data-path-to-node=\"33,4\"><span class=\"citation-966\"><\/span><\/span><span data-path-to-node=\"33,5\"><span class=\"citation-966\">Croyez-moi \u2014 je suis pass\u00e9 par l\u00e0<\/span><\/span><span data-path-to-node=\"33,6\"><span class=\"citation-966 citation-end-966\"><\/span><\/span><span data-path-to-node=\"33,7\">. <\/span><span data-path-to-node=\"33,8\"><span class=\"citation-965\"><\/span><\/span><span data-path-to-node=\"33,9\"><span class=\"citation-965\">Maintenant, je travaille sur l&rsquo;entreprise, et pas seulement dedans<\/span><\/span><span data-path-to-node=\"33,10\"><span class=\"citation-965 citation-end-965\"><\/span><\/span><span data-path-to-node=\"33,11\">. <\/span><span data-path-to-node=\"33,12\"><span class=\"citation-964\"><\/span><\/span><span data-path-to-node=\"33,13\"><span class=\"citation-964\">Et la plupart du temps, la seule chose que je dois \u00e9teindre&#8230; ce sont les lumi\u00e8res en partant<\/span><\/span><span data-path-to-node=\"33,14\"><span class=\"citation-964 citation-end-964\"><\/span><\/span><span data-path-to-node=\"33,15\">.<\/span><\/p>\n<div style=\"background-color: #c5ddf6; border-radius: 5px; border: 2px solid#1c75c8; padding: 3px;\"><strong>Bio : <\/strong><a href=\"https:\/\/autosphere.ca\/fr\/author\/mike-urban\/\">Mike Urban<\/a> est propri\u00e9taire et exploitant d\u2019Urban Automotive \u00e0 Oakville, en Ontario. Vous pouvez le joindre \u00e0\u00a0<a href=\"mailto:admin@urbanautomotive.ca\">admin@urbanautomotive.ca<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Le chaos au sein de votre centre de services est souvent auto-inflig\u00e9. Permettez-moi de brosser un tableau familier. Il est 8 h 05 et le t\u00e9l\u00e9phone sonne d\u00e9j\u00e0. Un technicien attend des cl\u00e9s qui n&rsquo;ont pas \u00e9t\u00e9 sorties hier. Votre conseiller technique court apr\u00e8s des pi\u00e8ces aupr\u00e8s de trois fournisseurs diff\u00e9rents. Quelqu&rsquo;un a appel\u00e9 pour&#8230;<\/p>\n","protected":false},"author":462,"featured_media":454191,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[820,632],"tags":[6149,10069,8656,6852,10144,9784,6938,4406,10145,10081,5264],"class_list":["post-454189","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-mecanique-editorial","category-mecanique","tag-affaires","tag-atelier","tag-atelier-mecanique","tag-fournisseurs","tag-indicateurs-de-performance","tag-kpi","tag-leadership","tag-management-fr","tag-proprietaire","tag-sop","tag-urban-automotive-fr"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Jouer au pompier n\u2019est pas une strat\u00e9gie d\u2019affaires | Mike Urban<\/title>\n<meta name=\"description\" content=\"Jouer au pompier n\u2019est pas une strat\u00e9gie d\u2019affaires. 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