{"id":442624,"date":"2025-11-06T14:49:16","date_gmt":"2025-11-06T19:49:16","guid":{"rendered":"https:\/\/autosphere.ca\/?p=442624"},"modified":"2025-11-06T14:49:16","modified_gmt":"2025-11-06T19:49:16","slug":"les-clients-de-la-visite","status":"publish","type":"post","link":"https:\/\/autosphere.ca\/fr\/pneus\/2025\/11\/06\/les-clients-de-la-visite\/","title":{"rendered":"Les clients… de la visite"},"content":{"rendered":"

En lavant \u00e0 15 ans le camion remorque de son fr\u00e8re, Dominic Tremblay ne se posait pas de grandes questions philosophiques. Manuel de nature, il se concentrait simplement sur le moment pr\u00e9sent.<\/p>\n

Que ferait-il apr\u00e8s avoir eu l’esprit bien form\u00e9 par la rigueur des r\u00e8gles du fran\u00e7ais et du latin au s\u00e9minaire ? Il n’y pensait gu\u00e8re, sinon qu’il ne ferait jamais le m\u00e9tier de routier professionnel de son p\u00e8re.<\/p>\n

Deux ans plus tard, plusieurs ont \u00e9t\u00e9 \u00e9tonn\u00e9s d’apprendre qu’il avait en poche un DEP en M\u00e9canique automobile.<\/p>\n

Il fallait savoir que son choix \u00e9tait plut\u00f4t accessoire, puisqu’il s’agissait de s’occuper durant un an, en attendant de partir \u00e0 l’aventure pour l’Ouest d\u00e8s qu’un second ami aurait termin\u00e9 son \u00e9cole secondaire.<\/p>\n

Des d\u00e9buts tr\u00e8s particuliers<\/strong><\/p>\n

Embauch\u00e9 par VW d’Alma sit\u00f4t dipl\u00f4m\u00e9, non seulement il a encore franchi les Prairies et les Rocheuses, mais il n’a jamais quitt\u00e9 ce paradis saisonnier de la chasse et de la p\u00eache qu’est le lac Saint-Jean.<\/p>\n

Question de circonstances, dont la fermeture de la concession VW durant une d\u00e9cennie, Dominic Tremblay se retrouvera donc dans un r\u00e9seau de pneus qui dispara\u00eetra, ainsi qu’au sein de la plus grande cha\u00eene de services automobiles.<\/p>\n

Mille apr\u00e8s mille…<\/strong><\/p>\n

En attendant son retour chez VW, o\u00f9 il occupera tous les postes allant du service apr\u00e8s-vente \u00e0 la direction g\u00e9n\u00e9rale en passant par le service \u00e0 la client\u00e8le et les ventes proprement dites, il deviendra ainsi ma\u00eetre en pneus.<\/p>\n

Comment bien conna\u00eetre ses produits, sinon en les testant. Ce qu’il a fait pendant huit ans \u00e0 titre de g\u00e9rant de territoire chez Pneus Pr\u00e9sident, faisant maintes fois le trajet de 1 000 km s\u00e9parant Chicoutimi de Rouyn-Noranda.<\/p>\n

Exactement ce qu’il fallait pour parler en connaissance de cause des caract\u00e9ristiques et du comportement de tous les mod\u00e8les de pneus, comme de ceux con\u00e7us pour des usages particuliers.<\/p>\n

Ferr\u00e9 en pneus et en formation technique, Dominic Tremblay fera ensuite sa marque au Canadian Tire de Chicoutimi, o\u00f9 il a \u00e9t\u00e9 \u00e0 l’origine de l’ajout des pneus de camionnettes Cooper dans l’ensemble de la cha\u00eene pancanadienne.<\/p>\n

Au c\u0153ur de l\u2019action\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/strong><\/p>\n

Lorsqu’en d\u00e9but quarantaine il a eu cette occasion en or de r\u00e9aliser l\u2019objectif de devenir propri\u00e9taire en acqu\u00e9rant l’atelier Pneus M. Gagn\u00e9 appartenant \u00e0 la famille qui avait eu la premi\u00e8re concession VW d’Alma, il \u00e9tait plus que pr\u00eat.<\/p>\n

M. Tremblay, qui ne se laisse jamais d\u00e9contenancer, trouve une solution \u00e0 tout, quelle que soit la nature ou l’importance d’un dossier, et g\u00e8re en tenant compte de l’avenir ; d’o\u00f9, entre autres, l’embauche en 2024 de trois employ\u00e9s marocains.<\/p>\n

D’une sociabilit\u00e9 contagieuse, il pr\u00e9f\u00e8re de loin se tenir \u00e0 l’accueil plut\u00f4t qu’\u00e0 son bureau, et se sentir au c\u0153ur de l’action tant aupr\u00e8s de la client\u00e8le que de sa dizaine d’employ\u00e9s permanents.<\/p>\n

Son int\u00e9r\u00eat y est d’autant plus important qu’il conna\u00eet \u00e0 fond tous les aspects de ses services, que ce soit par son exp\u00e9rience ou l’ensemble des formations dont il a b\u00e9n\u00e9fici\u00e9, sinon par ce qu’il a tir\u00e9 des dizaines de sessions qu’il a donn\u00e9es.<\/p>\n

S\u00e9curit\u00e9 en t\u00eate<\/strong><\/p>\n

En somme, il est toujours l’homme de la situation, particuli\u00e8rement lorsque les clients s’interrogent sur l’\u00e0-propos des entretiens ayant une incidence sur la s\u00e9curit\u00e9, pneus d’hiver en t\u00eate.<\/p>\n

S’il attire l’attention sur le fait que leur adh\u00e9rence doit \u00eatre sous notre climat nettement sup\u00e9rieure \u00e0 ce que pr\u00e9conisent la loi et les fabricants, Dominic Tremblay insiste sur le cas des v\u00e9hicules \u00e9lectriques.<\/p>\n

De type VUS ou camionnettes, ceux-ci ont un tel poids – 5000 lb ou plus – qu’il s’impose de choisir les pneus les plus efficaces, et de les remplacer bien avant qu’apparaisse l’indice d’usure maximale l\u00e9gale de 2\/32 po ou 1,6 mm.<\/p>\n

Sous cet aspect, il rappelle volontiers qu’il est de loin pr\u00e9f\u00e9rable de d\u00e9bourser dans le but d’augmenter ses chances de freiner \u00e0 temps que de risquer de causer des dommages irr\u00e9parables ou des pertes de vie.<\/p>\n

Ce type de conseil va de pair avec ces clients qu’il per\u00e7oit comme de la visite qu’on a le plaisir de recevoir avec la plus grande attention.<\/p>\n

M. Gagn\u00e9 – 50 ans<\/strong><\/p>\n

Le nom de cet atelier est celui de Marcel Gagn\u00e9, qui avait ouvert une carrosserie en 1975. Graduellement transform\u00e9e en centre du pneu \u00e0 partir de 1997, l’entreprise s’alliera au r\u00e9seau UNIPNEU en 2006, devenu Point S en 2015.<\/p>\n

La famille Gagn\u00e9 avait par ailleurs d\u00e9tenu une franchise VW durant plus de 20 ans, et \u00e9t\u00e9 la premi\u00e8re \u00e0 poss\u00e9der \u00e0 Alma une concession KIA.<\/p>\n

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En lavant \u00e0 15 ans le camion remorque de son fr\u00e8re, Dominic Tremblay ne se posait pas de grandes questions philosophiques. Manuel de nature, il se concentrait simplement sur le moment pr\u00e9sent. Que ferait-il apr\u00e8s avoir eu l’esprit bien form\u00e9 par la rigueur des r\u00e8gles du fran\u00e7ais et du latin au s\u00e9minaire ? Il n’y…<\/p>\n","protected":false},"author":4,"featured_media":442625,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[821,599],"tags":[9511,9512,9513,2656],"class_list":["post-442624","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-pneus-editorial","category-pneus","tag-chroniques-pneus","tag-conseils-pneus","tag-expert-pneus","tag-point-s-fr"],"acf":[],"yoast_head":"\nLes clients... de la visite - Autosphere<\/title>\n<meta name=\"description\" content=\"En lavant \u00e0 15 ans le camion remorque de son fr\u00e8re, Dominic Tremblay ne se posait pas de grandes questions philosophiques. 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