{"id":431841,"date":"2025-05-12T11:54:16","date_gmt":"2025-05-12T15:54:16","guid":{"rendered":"https:\/\/autosphere.ca\/?p=431841"},"modified":"2025-05-12T11:54:16","modified_gmt":"2025-05-12T15:54:16","slug":"la-technique-oui-lattitude-encore-plus","status":"publish","type":"post","link":"https:\/\/autosphere.ca\/fr\/mecanique\/2025\/05\/12\/la-technique-oui-lattitude-encore-plus\/","title":{"rendered":"La technique oui, l\u2019attitude encore plus"},"content":{"rendered":"

Les d\u00e9fis de notre secteur d\u2019activit\u00e9 ne font pas exception \u00e0 l\u2019ensemble de ceux pour lesquels l\u2019excellence du service \u00e0 la client\u00e8le est une question de survie. La confiance du client ne repose pas uniquement sur nos comp\u00e9tences techniques, ou le \u00ab\u00a0savoir-faire\u00a0\u00bb.\u00a0<\/span><\/p>\n

Dans un monde o\u00f9 la confiance est de plus en plus difficile \u00e0 obtenir et particuli\u00e8rement \u00e0 maintenir, notre capacit\u00e9 \u00e0 ma\u00eetriser les comp\u00e9tences interpersonnelles, ou le \u00ab\u00a0savoir-\u00eatre\u00a0\u00bb n\u2019est plus une option.<\/span><\/p>\n

L\u2019acquisition et la ma\u00eetrise de ces comp\u00e9tences sont cruciales pour l\u2019ensemble des industries telles que la n\u00f4tre. Une industrie o\u00f9 les services offerts ne procurent pas ou peu de plaisir, contrairement aux voyages, aux repas au restaurant ou \u00e0 tout autre passe-temps o\u00f9 le bonheur est au rendez-vous.<\/span><\/p>\n

En lien avec ce constat, nos attitudes et nos comportements sont indispensables \u00e0 la cr\u00e9ation d\u2019un climat de confiance.<\/span><\/p>\n

Ce climat de confiance assurera votre acc\u00e8s lors de la pr\u00e9sentation de suggestions et de recommandations concernant la r\u00e9paration ou l\u2019entretien du v\u00e9hicule. Cette confiance vous donnera la possibilit\u00e9 de convertir une exp\u00e9rience obligatoire, souvent non pr\u00e9vue, en une exp\u00e9rience positive et n\u00e9cessaire.\u00a0<\/span><\/p>\n

Le savoir-\u00eatre<\/b><\/p>\n

\"\"
Le conseiller technique a pour mission de rassurer le client. Source : Shutterstock<\/figcaption><\/figure>\n

Les comp\u00e9tences associ\u00e9es au savoir-\u00eatre sont majoritairement li\u00e9es aux \u00e9motions\u00a0: la communication claire et sinc\u00e8re, l\u2019empathie, la gestion des \u00e9motions, la capacit\u00e9 \u00e0 travailler en \u00e9quipe et la flexibilit\u00e9.\u00a0<\/span><\/p>\n

Les acteurs du service \u00e0 la client\u00e8le d\u00e9tenant ces comp\u00e9tences auront une plus grande capacit\u00e9 \u00e0 convertir un co\u00fbt en valeur et \u00e0 mieux d\u00e9finir les caract\u00e9ristiques et les avantages.<\/span><\/p>\n

Dans une soci\u00e9t\u00e9 en constante acc\u00e9l\u00e9ration, maintenir l\u2019\u00e9quilibre para\u00eet parfois difficile, voire impossible. Notre secteur est souvent per\u00e7u comme une d\u00e9pense plut\u00f4t qu\u2019un investissement, alors qu\u2019il repose avant tout sur le savoir-\u00eatre.<\/span><\/p>\n

Notre attitude, nos comportements, notre passion et notre engagement feront la diff\u00e9rence au moment de convertir cette d\u00e9pense en investissement dans la s\u00e9curit\u00e9, dans la libert\u00e9 et dans l\u2019autonomie qu\u2019un v\u00e9hicule bien entretenu permet d\u2019offrir.<\/span><\/p>\n

Le savoir-faire<\/b><\/p>\n

Le savoir-faire repose sur les comp\u00e9tences techniques et la capacit\u00e9 \u00e0 r\u00e9aliser des t\u00e2ches sp\u00e9cifiques. Nous \u0153uvrons dans un domaine sp\u00e9cialis\u00e9. Un domaine o\u00f9 nos responsabilit\u00e9s en mati\u00e8re de maintien de la s\u00e9curit\u00e9 de notre client ne sont pas une option.<\/span><\/p>\n

Malgr\u00e9 vos meilleures comp\u00e9tences relationnelles, vos habilet\u00e9s techniques doivent \u00eatre au rendez-vous \u00e0 chaque fois. Dans un domaine auquel les nouvelles technologies sont au rendez-vous, notre pouvoir sur le maintien et le d\u00e9veloppement du savoir-faire est plus que possible.<\/span><\/p>\n

\u00catre actif dans son industrie, \u00eatre \u00e0 l\u2019aff\u00fbt des programmes de formation, promouvoir le d\u00e9veloppement des connaissances techniques assurera \u00e0 votre client\u00e8le une r\u00e9paration dans les temps pr\u00e9vus et bien faite du premier coup.<\/span><\/p>\n

Conclusion<\/b><\/p>\n

Lors de nos prochaines exp\u00e9riences d\u2019embauche, rappelons-nous qu\u2019il est possible de d\u00e9velopper les comp\u00e9tences techniques ou le \u00ab\u00a0savoir-faire\u00a0\u00bb.\u00a0<\/span><\/p>\n

Le savoir-\u00eatre est un comportement qui refl\u00e8te des exp\u00e9riences pass\u00e9es des gens. Votre seul r\u00e9el pouvoir est celui de l\u2019influence.<\/span><\/p>\n

Votre propre savoir-\u00eatre sera \u00e0 la base de celui des membres de votre \u00e9quipe et de celui de votre client\u00e8le.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Les d\u00e9fis de notre secteur d\u2019activit\u00e9 ne font pas exception \u00e0 l\u2019ensemble de ceux pour lesquels l\u2019excellence du service \u00e0 la client\u00e8le est une question de survie. La confiance du client ne repose pas uniquement sur nos comp\u00e9tences techniques, ou le \u00ab\u00a0savoir-faire\u00a0\u00bb.\u00a0 Dans un monde o\u00f9 la confiance est de plus en plus difficile \u00e0…<\/p>\n","protected":false},"author":505,"featured_media":428661,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[820,632],"tags":[],"class_list":["post-431841","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-mecanique-editorial","category-mecanique"],"acf":[],"yoast_head":"\nLa technique oui, l\u2019attitude encore plus - Autosphere<\/title>\n<meta name=\"description\" content=\"Les d\u00e9fis de notre secteur d\u2019activit\u00e9 ne font pas exception \u00e0 l\u2019ensemble de ceux pour lesquels l\u2019excellence du service \u00e0 la client\u00e8le est une question de survie. 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