{"id":429141,"date":"2025-03-27T10:47:08","date_gmt":"2025-03-27T14:47:08","guid":{"rendered":"https:\/\/autosphere.ca\/?p=429141"},"modified":"2025-03-27T10:47:08","modified_gmt":"2025-03-27T14:47:08","slug":"le-savoir-etre-a-la-base-de-la-relation-daffaires","status":"publish","type":"post","link":"https:\/\/autosphere.ca\/fr\/mecanique\/2025\/03\/27\/le-savoir-etre-a-la-base-de-la-relation-daffaires\/","title":{"rendered":"Le savoir-\u00eatre \u00e0 la base de la relation d\u2019affaires"},"content":{"rendered":"

Jamais notre soci\u00e9t\u00e9 n\u2019a connu de tels bouleversements et d\u2019incertitude \u00e9conomique. Face \u00e0 de tels \u00e9v\u00e9nements, un important sentiment d\u2019ins\u00e9curit\u00e9 nous frappe tous.<\/strong><\/p>\n

Nous avons le choix de croire que ce sera absolument n\u00e9faste, que rien n\u2019ira plus, que le d\u00e9sastre est \u00e0 nos portes.<\/p>\n

Comment r\u00e9agir face \u00e0 cette ins\u00e9curit\u00e9\u2009? Quels seront les impacts sur les prix de nos produits, sur nos entreprises, mais surtout sur nos clients\u2009?<\/p>\n

Je pr\u00e9f\u00e8re croire en notre r\u00e9silience et en notre capacit\u00e9 de r\u00e9agir face aux diverses situations auxquelles nous avons eu \u00e0 \u00eatre confront\u00e9s.<\/p>\n

J\u2019aime me souvenir de nos solutions en formation et en \u00e9quipement afin de r\u00e9pondre aux nouvelles technologies, \u00e0 notre adaptation et \u00e0 notre cr\u00e9ativit\u00e9 face \u00e0 l\u2019immigration en r\u00e9action \u00e0 la diminution de la main-d\u2019\u0153uvre disponible, aux impacts sociaux et \u00e9conomiques de la pand\u00e9mie.<\/p>\n

Il m\u2019appara\u00eet inutile de rappeler que, lorsque c\u2019est facile, tout le monde est bon, mais que c\u2019est dans les moments difficiles que nous pouvons identifier les meilleurs.<\/p>\n

\"\"
Nos attitudes et comportements sont la base de la construction d\u2019une relation de confiance. Source : Shutterstock<\/figcaption><\/figure>\n

Une suite de d\u00e9fis<\/strong><\/p>\n

Jamais notre secteur d\u2019activit\u00e9 n\u2019a connu de telles opportunit\u00e9s. Pensons simplement \u00e0 la confirmation de notre statut de \u00ab\u2009secteur essentiel \u00e0 la soci\u00e9t\u00e9\u2009\u00bb obtenue pendant la p\u00e9riode pand\u00e9mique, aux b\u00e9n\u00e9fices que nous apportent les nouvelles technologies, qui assurent que l\u2019\u00e2ge moyen des v\u00e9hicules est en constante augmentation, \u00e0 la suspension des subventions pour l\u2019achat d\u2019un VE qui incite les consommateurs \u00e0 mettre sur pause le choix de leurs prochains v\u00e9hicules ainsi qu\u2019\u00e0 la pression \u00e9conomique subie par notre soci\u00e9t\u00e9, favorisant les entretiens et les r\u00e9parations.<\/p>\n

Notre premi\u00e8re r\u00e9action face \u00e0 de tels \u00e9nonc\u00e9s est que le succ\u00e8s est plus possible que jamais. Toutefois, attention\u00a0: derri\u00e8re de grandes opportunit\u00e9s se cachent les plus grands d\u00e9fis. Cette fois, nos connaissances techniques et notre \u00ab\u00a0savoir-faire\u00a0\u00bb ne sont pas les seules solutions.<\/p>\n

\u00c0 l\u2019image de nos habilet\u00e9s \u00e0 poser le bon diagnostic technique sur le v\u00e9hicule, il nous sera imp\u00e9ratif de ma\u00eetriser l\u2019art du diagnostic humain, soit \u00ab\u2009le savoir-\u00eatre\u2009\u00bb.<\/p>\n

En lien avec ce constat, nos attitudes et nos comportements sont non seulement importants, mais indispensables \u00e0 la cr\u00e9ation du climat de confiance.<\/p>\n

Le niveau de climat de confiance que vous b\u00e2tirez avec votre client devra \u00eatre bien au-del\u00e0 de votre image, de vos habilit\u00e9s \u00e0 bien r\u00e9parer et \u00e0 expliquer la facture.<\/p>\n

Le coffre d\u2019outils du savoir-\u00eatre<\/strong><\/p>\n

Les comp\u00e9tences associ\u00e9es au savoir-\u00eatre sont majoritairement li\u00e9es aux \u00e9motions. En consid\u00e9rant les d\u00e9fis auxquels nous faisons face, notre capacit\u00e9 \u00e0 convertir un prix en valeur fera plus que jamais la diff\u00e9rence.<\/p>\n

Les meilleurs sont meilleurs parce qu\u2019ils ont progressivement ajout\u00e9 des outils \u00e0 leur trousse du savoir-\u00eatre.<\/p>\n

    \n
  • La motivation et le leadership.<\/li>\n
  • La mobilisation et l\u2019engagement.<\/li>\n
  • La capacit\u00e9 de prendre du recul.<\/li>\n
  • \u00catre sensible aux autres et \u00e0 leur environnement.<\/li>\n
  • L\u2019empathie, la sinc\u00e9rit\u00e9.<\/li>\n
  • Accueillir chacun des clients comme s\u2019il s\u2019agissait d\u2019une personne importante pour nous.<\/li>\n<\/ul>\n

    Votre savoir-faire vous donnera acc\u00e8s \u00e0 ce sentiment de confiance qui vous permettra de mettre en pratique ma phrase f\u00e9tiche, soit \u00ab\u00a0prenez-en moins, mais prenez-en soin\u00a0\u00bb.<\/p>\n

    Lors de mes prochaines chroniques, nous irons plus en profondeur dans l\u2019obtention et l\u2019utilisation des outils de notre coffre \u00e0 outils du savoir-\u00eatre.<\/p>\n","protected":false},"excerpt":{"rendered":"

    Jamais notre soci\u00e9t\u00e9 n\u2019a connu de tels bouleversements et d\u2019incertitude \u00e9conomique. Face \u00e0 de tels \u00e9v\u00e9nements, un important sentiment d\u2019ins\u00e9curit\u00e9 nous frappe tous. Nous avons le choix de croire que ce sera absolument n\u00e9faste, que rien n\u2019ira plus, que le d\u00e9sastre est \u00e0 nos portes. Comment r\u00e9agir face \u00e0 cette ins\u00e9curit\u00e9\u2009? Quels seront les impacts…<\/p>\n","protected":false},"author":505,"featured_media":428589,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[820,632],"tags":[8615,8614],"class_list":["post-429141","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-mecanique-editorial","category-mecanique","tag-relation-daffaires","tag-savoir-etre"],"acf":[],"yoast_head":"\nLe savoir-\u00eatre \u00e0 la base de la relation d\u2019affaires - Autosphere<\/title>\n<meta name=\"description\" content=\"Jamais notre soci\u00e9t\u00e9 n\u2019a connu de tels bouleversements et d\u2019incertitude \u00e9conomique. Face \u00e0 de tels \u00e9v\u00e9nements, un important sentiment d\u2019ins\u00e9curit\u00e9 nous frappe tous.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/autosphere.ca\/fr\/mecanique\/2025\/03\/27\/le-savoir-etre-a-la-base-de-la-relation-daffaires\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Le savoir-\u00eatre \u00e0 la base de la relation d\u2019affaires\" \/>\n<meta property=\"og:description\" content=\"Jamais notre soci\u00e9t\u00e9 n\u2019a connu de tels bouleversements et d\u2019incertitude \u00e9conomique. Face \u00e0 de tels \u00e9v\u00e9nements, un important sentiment d\u2019ins\u00e9curit\u00e9 nous frappe tous.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/autosphere.ca\/fr\/mecanique\/2025\/03\/27\/le-savoir-etre-a-la-base-de-la-relation-daffaires\/\" \/>\n<meta property=\"og:site_name\" content=\"Autosphere\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/autosphere.ca\" \/>\n<meta property=\"article:published_time\" content=\"2025-03-27T14:47:08+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/autosphere.ca\/wp-content\/uploads\/2025\/03\/Rejean-Lortie-le-champion-de-la-force-humaine-de-vente.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"758\" \/>\n\t<meta property=\"og:image:height\" content=\"585\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"R\u00e9jean Lortie\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@autosphere_ca\" \/>\n<meta name=\"twitter:site\" content=\"@autosphere_ca\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"R\u00e9jean Lortie\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/autosphere.ca\/fr\/mecanique\/2025\/03\/27\/le-savoir-etre-a-la-base-de-la-relation-daffaires\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/autosphere.ca\/fr\/mecanique\/2025\/03\/27\/le-savoir-etre-a-la-base-de-la-relation-daffaires\/\"},\"author\":{\"name\":\"R\u00e9jean Lortie\",\"@id\":\"https:\/\/autosphere.ca\/fr\/#\/schema\/person\/0fd788fc6cb6b385e7c77e29222547fb\"},\"headline\":\"Le savoir-\u00eatre \u00e0 la base de la relation d\u2019affaires\",\"datePublished\":\"2025-03-27T14:47:08+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/autosphere.ca\/fr\/mecanique\/2025\/03\/27\/le-savoir-etre-a-la-base-de-la-relation-daffaires\/\"},\"wordCount\":609,\"publisher\":{\"@id\":\"https:\/\/autosphere.ca\/fr\/#organization\"},\"image\":{\"@id\":\"https:\/\/autosphere.ca\/fr\/mecanique\/2025\/03\/27\/le-savoir-etre-a-la-base-de-la-relation-daffaires\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/autosphere.ca\/wp-content\/uploads\/2025\/03\/Rejean-Lortie-le-champion-de-la-force-humaine-de-vente.jpg\",\"keywords\":[\"relation d\u2019affaires\",\"savoir-\u00eatre\"],\"articleSection\":[\"\u00c9ditorial\",\"M\u00e9canique\"],\"inLanguage\":\"fr-FR\",\"copyrightYear\":\"2025\",\"copyrightHolder\":{\"@id\":\"https:\/\/autosphere.ca\/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/autosphere.ca\/fr\/mecanique\/2025\/03\/27\/le-savoir-etre-a-la-base-de-la-relation-daffaires\/\",\"url\":\"https:\/\/autosphere.ca\/fr\/mecanique\/2025\/03\/27\/le-savoir-etre-a-la-base-de-la-relation-daffaires\/\",\"name\":\"Le savoir-\u00eatre \u00e0 la base de la relation d\u2019affaires - Autosphere\",\"isPartOf\":{\"@id\":\"https:\/\/autosphere.ca\/fr\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/autosphere.ca\/fr\/mecanique\/2025\/03\/27\/le-savoir-etre-a-la-base-de-la-relation-daffaires\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/autosphere.ca\/fr\/mecanique\/2025\/03\/27\/le-savoir-etre-a-la-base-de-la-relation-daffaires\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/autosphere.ca\/wp-content\/uploads\/2025\/03\/Rejean-Lortie-le-champion-de-la-force-humaine-de-vente.jpg\",\"datePublished\":\"2025-03-27T14:47:08+00:00\",\"description\":\"Jamais notre soci\u00e9t\u00e9 n\u2019a connu de tels bouleversements et d\u2019incertitude \u00e9conomique. Face \u00e0 de tels \u00e9v\u00e9nements, un important sentiment d\u2019ins\u00e9curit\u00e9 nous frappe tous.\",\"breadcrumb\":{\"@id\":\"https:\/\/autosphere.ca\/fr\/mecanique\/2025\/03\/27\/le-savoir-etre-a-la-base-de-la-relation-daffaires\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/autosphere.ca\/fr\/mecanique\/2025\/03\/27\/le-savoir-etre-a-la-base-de-la-relation-daffaires\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/autosphere.ca\/fr\/mecanique\/2025\/03\/27\/le-savoir-etre-a-la-base-de-la-relation-daffaires\/#primaryimage\",\"url\":\"https:\/\/autosphere.ca\/wp-content\/uploads\/2025\/03\/Rejean-Lortie-le-champion-de-la-force-humaine-de-vente.jpg\",\"contentUrl\":\"https:\/\/autosphere.ca\/wp-content\/uploads\/2025\/03\/Rejean-Lortie-le-champion-de-la-force-humaine-de-vente.jpg\",\"width\":758,\"height\":585},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/autosphere.ca\/fr\/mecanique\/2025\/03\/27\/le-savoir-etre-a-la-base-de-la-relation-daffaires\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Autosphere\",\"item\":\"https:\/\/autosphere.ca\/fr\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"M\u00e9canique\",\"item\":\"https:\/\/autosphere.ca\/fr\/category\/mecanique\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Le savoir-\u00eatre \u00e0 la base de la relation d\u2019affaires\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/autosphere.ca\/fr\/#website\",\"url\":\"https:\/\/autosphere.ca\/fr\/\",\"name\":\"Autosphere\",\"description\":\"Articles et nouvelles de l'industrie automobile\",\"publisher\":{\"@id\":\"https:\/\/autosphere.ca\/fr\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/autosphere.ca\/fr\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/autosphere.ca\/fr\/#organization\",\"name\":\"Autosphere\",\"url\":\"https:\/\/autosphere.ca\/fr\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/autosphere.ca\/fr\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/autosphere.ca\/wp-content\/uploads\/2021\/06\/AutosphereLogo-SM.png\",\"contentUrl\":\"https:\/\/autosphere.ca\/wp-content\/uploads\/2021\/06\/AutosphereLogo-SM.png\",\"width\":586,\"height\":586,\"caption\":\"Autosphere\"},\"image\":{\"@id\":\"https:\/\/autosphere.ca\/fr\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/autosphere.ca\",\"https:\/\/x.com\/autosphere_ca\",\"https:\/\/www.linkedin.com\/company\/autosphere-en\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/autosphere.ca\/fr\/#\/schema\/person\/0fd788fc6cb6b385e7c77e29222547fb\",\"name\":\"R\u00e9jean Lortie\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/autosphere.ca\/wp-content\/uploads\/2025\/03\/cropped-Rejean-Lortie-96x96.jpg\",\"url\":\"https:\/\/autosphere.ca\/wp-content\/uploads\/2025\/03\/cropped-Rejean-Lortie-96x96.jpg\",\"contentUrl\":\"https:\/\/autosphere.ca\/wp-content\/uploads\/2025\/03\/cropped-Rejean-Lortie-96x96.jpg\",\"caption\":\"R\u00e9jean Lortie\"},\"description\":\"With several decades of experience in the automotive aftermarket, R\u00e9jean Lortie is now a speaker and consultant whose primary mission is to share his passion for human values to enhance financial results and strengthen companies in the industry.\",\"sameAs\":[\"https:\/\/autosphere.ca\"],\"url\":\"https:\/\/autosphere.ca\/fr\/author\/rlortie\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Le savoir-\u00eatre \u00e0 la base de la relation d\u2019affaires - Autosphere","description":"Jamais notre soci\u00e9t\u00e9 n\u2019a connu de tels bouleversements et d\u2019incertitude \u00e9conomique. Face \u00e0 de tels \u00e9v\u00e9nements, un important sentiment d\u2019ins\u00e9curit\u00e9 nous frappe tous.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/autosphere.ca\/fr\/mecanique\/2025\/03\/27\/le-savoir-etre-a-la-base-de-la-relation-daffaires\/","og_locale":"fr_FR","og_type":"article","og_title":"Le savoir-\u00eatre \u00e0 la base de la relation d\u2019affaires","og_description":"Jamais notre soci\u00e9t\u00e9 n\u2019a connu de tels bouleversements et d\u2019incertitude \u00e9conomique. Face \u00e0 de tels \u00e9v\u00e9nements, un important sentiment d\u2019ins\u00e9curit\u00e9 nous frappe tous.","og_url":"https:\/\/autosphere.ca\/fr\/mecanique\/2025\/03\/27\/le-savoir-etre-a-la-base-de-la-relation-daffaires\/","og_site_name":"Autosphere","article_publisher":"https:\/\/www.facebook.com\/autosphere.ca","article_published_time":"2025-03-27T14:47:08+00:00","og_image":[{"width":758,"height":585,"url":"https:\/\/autosphere.ca\/wp-content\/uploads\/2025\/03\/Rejean-Lortie-le-champion-de-la-force-humaine-de-vente.jpg","type":"image\/jpeg"}],"author":"R\u00e9jean Lortie","twitter_card":"summary_large_image","twitter_creator":"@autosphere_ca","twitter_site":"@autosphere_ca","twitter_misc":{"\u00c9crit par":"R\u00e9jean Lortie","Dur\u00e9e de lecture estim\u00e9e":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/autosphere.ca\/fr\/mecanique\/2025\/03\/27\/le-savoir-etre-a-la-base-de-la-relation-daffaires\/#article","isPartOf":{"@id":"https:\/\/autosphere.ca\/fr\/mecanique\/2025\/03\/27\/le-savoir-etre-a-la-base-de-la-relation-daffaires\/"},"author":{"name":"R\u00e9jean Lortie","@id":"https:\/\/autosphere.ca\/fr\/#\/schema\/person\/0fd788fc6cb6b385e7c77e29222547fb"},"headline":"Le savoir-\u00eatre \u00e0 la base de la relation d\u2019affaires","datePublished":"2025-03-27T14:47:08+00:00","mainEntityOfPage":{"@id":"https:\/\/autosphere.ca\/fr\/mecanique\/2025\/03\/27\/le-savoir-etre-a-la-base-de-la-relation-daffaires\/"},"wordCount":609,"publisher":{"@id":"https:\/\/autosphere.ca\/fr\/#organization"},"image":{"@id":"https:\/\/autosphere.ca\/fr\/mecanique\/2025\/03\/27\/le-savoir-etre-a-la-base-de-la-relation-daffaires\/#primaryimage"},"thumbnailUrl":"https:\/\/autosphere.ca\/wp-content\/uploads\/2025\/03\/Rejean-Lortie-le-champion-de-la-force-humaine-de-vente.jpg","keywords":["relation d\u2019affaires","savoir-\u00eatre"],"articleSection":["\u00c9ditorial","M\u00e9canique"],"inLanguage":"fr-FR","copyrightYear":"2025","copyrightHolder":{"@id":"https:\/\/autosphere.ca\/#organization"}},{"@type":"WebPage","@id":"https:\/\/autosphere.ca\/fr\/mecanique\/2025\/03\/27\/le-savoir-etre-a-la-base-de-la-relation-daffaires\/","url":"https:\/\/autosphere.ca\/fr\/mecanique\/2025\/03\/27\/le-savoir-etre-a-la-base-de-la-relation-daffaires\/","name":"Le savoir-\u00eatre \u00e0 la base de la relation d\u2019affaires - Autosphere","isPartOf":{"@id":"https:\/\/autosphere.ca\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/autosphere.ca\/fr\/mecanique\/2025\/03\/27\/le-savoir-etre-a-la-base-de-la-relation-daffaires\/#primaryimage"},"image":{"@id":"https:\/\/autosphere.ca\/fr\/mecanique\/2025\/03\/27\/le-savoir-etre-a-la-base-de-la-relation-daffaires\/#primaryimage"},"thumbnailUrl":"https:\/\/autosphere.ca\/wp-content\/uploads\/2025\/03\/Rejean-Lortie-le-champion-de-la-force-humaine-de-vente.jpg","datePublished":"2025-03-27T14:47:08+00:00","description":"Jamais notre soci\u00e9t\u00e9 n\u2019a connu de tels bouleversements et d\u2019incertitude \u00e9conomique. Face \u00e0 de tels \u00e9v\u00e9nements, un important sentiment d\u2019ins\u00e9curit\u00e9 nous frappe tous.","breadcrumb":{"@id":"https:\/\/autosphere.ca\/fr\/mecanique\/2025\/03\/27\/le-savoir-etre-a-la-base-de-la-relation-daffaires\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/autosphere.ca\/fr\/mecanique\/2025\/03\/27\/le-savoir-etre-a-la-base-de-la-relation-daffaires\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/autosphere.ca\/fr\/mecanique\/2025\/03\/27\/le-savoir-etre-a-la-base-de-la-relation-daffaires\/#primaryimage","url":"https:\/\/autosphere.ca\/wp-content\/uploads\/2025\/03\/Rejean-Lortie-le-champion-de-la-force-humaine-de-vente.jpg","contentUrl":"https:\/\/autosphere.ca\/wp-content\/uploads\/2025\/03\/Rejean-Lortie-le-champion-de-la-force-humaine-de-vente.jpg","width":758,"height":585},{"@type":"BreadcrumbList","@id":"https:\/\/autosphere.ca\/fr\/mecanique\/2025\/03\/27\/le-savoir-etre-a-la-base-de-la-relation-daffaires\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Autosphere","item":"https:\/\/autosphere.ca\/fr\/"},{"@type":"ListItem","position":2,"name":"M\u00e9canique","item":"https:\/\/autosphere.ca\/fr\/category\/mecanique\/"},{"@type":"ListItem","position":3,"name":"Le savoir-\u00eatre \u00e0 la base de la relation d\u2019affaires"}]},{"@type":"WebSite","@id":"https:\/\/autosphere.ca\/fr\/#website","url":"https:\/\/autosphere.ca\/fr\/","name":"Autosphere","description":"Articles et nouvelles de l'industrie automobile","publisher":{"@id":"https:\/\/autosphere.ca\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/autosphere.ca\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/autosphere.ca\/fr\/#organization","name":"Autosphere","url":"https:\/\/autosphere.ca\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/autosphere.ca\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/autosphere.ca\/wp-content\/uploads\/2021\/06\/AutosphereLogo-SM.png","contentUrl":"https:\/\/autosphere.ca\/wp-content\/uploads\/2021\/06\/AutosphereLogo-SM.png","width":586,"height":586,"caption":"Autosphere"},"image":{"@id":"https:\/\/autosphere.ca\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/autosphere.ca","https:\/\/x.com\/autosphere_ca","https:\/\/www.linkedin.com\/company\/autosphere-en"]},{"@type":"Person","@id":"https:\/\/autosphere.ca\/fr\/#\/schema\/person\/0fd788fc6cb6b385e7c77e29222547fb","name":"R\u00e9jean Lortie","image":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/autosphere.ca\/wp-content\/uploads\/2025\/03\/cropped-Rejean-Lortie-96x96.jpg","url":"https:\/\/autosphere.ca\/wp-content\/uploads\/2025\/03\/cropped-Rejean-Lortie-96x96.jpg","contentUrl":"https:\/\/autosphere.ca\/wp-content\/uploads\/2025\/03\/cropped-Rejean-Lortie-96x96.jpg","caption":"R\u00e9jean Lortie"},"description":"With several decades of experience in the automotive aftermarket, R\u00e9jean Lortie is now a speaker and consultant whose primary mission is to share his passion for human values to enhance financial results and strengthen companies in the industry.","sameAs":["https:\/\/autosphere.ca"],"url":"https:\/\/autosphere.ca\/fr\/author\/rlortie\/"}]}},"_links":{"self":[{"href":"https:\/\/autosphere.ca\/fr\/wp-json\/wp\/v2\/posts\/429141","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/autosphere.ca\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/autosphere.ca\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/autosphere.ca\/fr\/wp-json\/wp\/v2\/users\/505"}],"replies":[{"embeddable":true,"href":"https:\/\/autosphere.ca\/fr\/wp-json\/wp\/v2\/comments?post=429141"}],"version-history":[{"count":0,"href":"https:\/\/autosphere.ca\/fr\/wp-json\/wp\/v2\/posts\/429141\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/autosphere.ca\/fr\/wp-json\/wp\/v2\/media\/428589"}],"wp:attachment":[{"href":"https:\/\/autosphere.ca\/fr\/wp-json\/wp\/v2\/media?parent=429141"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/autosphere.ca\/fr\/wp-json\/wp\/v2\/categories?post=429141"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/autosphere.ca\/fr\/wp-json\/wp\/v2\/tags?post=429141"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}