{"id":429079,"date":"2025-03-26T16:30:45","date_gmt":"2025-03-26T20:30:45","guid":{"rendered":"https:\/\/autosphere.ca\/?p=429079"},"modified":"2025-03-26T16:30:45","modified_gmt":"2025-03-26T20:30:45","slug":"guider-le-client-dans-lentretien-de-son-vehicule","status":"publish","type":"post","link":"https:\/\/autosphere.ca\/fr\/mecanique\/2025\/03\/26\/guider-le-client-dans-lentretien-de-son-vehicule\/","title":{"rendered":"Guider le client dans l\u2019entretien de son v\u00e9hicule"},"content":{"rendered":"

Dans notre contexte et notre environnement de travail, il est primordial de d\u00e9montrer notre savoir et notre expertise \u00e0 notre client\u00e8le.<\/strong><\/p>\n

Dans la salle d\u2019attente, vous pouvez utiliser des affiches, des \u00e9crans qui transmettent de l’information sur les services offerts selon les saisons. Vous pouvez m\u00eame envoyer des courriels \u00e0 vos clients leur rappelant la p\u00e9riode des pneus et l’importance d’effectuer une inspection apr\u00e8s la saison hivernale ou en pr\u00e9vision des temps froids, pour s’assurer du bon fonctionnement de leur voiture et de v\u00e9rifier les dommages caus\u00e9s par les six mois pass\u00e9s sur nos routes. Une personne avertie en vaut deux.<\/p>\n

\"\"
Une vignette accroch\u00e9e au miroir va rassurer le client sur la condition de la batterie, ou le mettre en garde d\u2019un probl\u00e8me potentiel. Source : Mark Potvin<\/figcaption><\/figure>\n

J’utilise m\u00eame parfois des vignettes sur le miroir central int\u00e9rieur du v\u00e9hicule pour servir de renseignement, d’information ou de rappel des services offerts dans mon \u00e9tablissement, comme vous pouvez le voir sur la photo.<\/p>\n

De nos jours, la client\u00e8le est tr\u00e8s importante\u00a0; c\u2019est elle qui fait progresser votre entreprise vers de nouveaux horizons. Avec l’arriv\u00e9e \u00e0 grands pas des voitures \u00e9lectriques et hybrides qui envahissent le march\u00e9 de plus en plus, ne pensez pas \u00eatre moins occup\u00e9s<\/span> sous pr\u00e9texte que ces voitures n’ont pas de moteur thermique.<\/p>\n

Beaucoup d’autres entretiens vont \u00eatre \u00e0 envisager, surtout avec notre climat nordique qui endommage nos v\u00e9hicules avec le calcium et les temp\u00e9ratures extr\u00eames. Vous devriez vous munir du maximum d’informations possibles \u00e0 partager dans votre salle d’attente ainsi que dans les fen\u00eatres de vos locaux. Vous savez, m\u00eame nous, quand nous sommes en circulation sur la route, nous voyons des affiches sur nos routes, qu’elles soient de petite ou de grande \u00e9chelle, elles nous transmettent de l’information pour nous inciter \u00e0 la consommation.<\/p>\n

Vous avez la possibilit\u00e9 de faire la m\u00eame chose sur votre site internet, avec une banni\u00e8re reconnue, voire sur la facture que vous remettez \u00e0 votre client. L’important est de se d\u00e9marquer, d’\u00eatre \u00e0 l’aff\u00fbt des derni\u00e8res technologies et, bien s\u00fbr, de le d\u00e9montrer \u00e0 votre client pour que celui-ci, \u00e0 son tour, en parle \u00e0 son voisin, \u00e0 un coll\u00e8gue de travail ou tout simplement \u00e0 des amis.<\/p>\n

Pour ma part, rien ne me satisfait plus qu’un nouveau client ou une nouvelle cliente qui me dit : \u00ab J’ai entendu parler de vous gr\u00e2ce \u00e0 un coll\u00e8gue de travail qui m’a chaudement recommand\u00e9 votre garage. \u00bb Aucune publicit\u00e9 n’arrive \u00e0 la cheville d’une personne satisfaite de votre service. Je consid\u00e8re que le bouche-\u00e0-oreille est la solution cl\u00e9 pour vous maintenir \u00e0 flot pendant plusieurs ann\u00e9es. Bonne saison \u00e0 tous !<\/p>\n","protected":false},"excerpt":{"rendered":"

Dans notre contexte et notre environnement de travail, il est primordial de d\u00e9montrer notre savoir et notre expertise \u00e0 notre client\u00e8le. Dans la salle d\u2019attente, vous pouvez utiliser des affiches, des \u00e9crans qui transmettent de l’information sur les services offerts selon les saisons. Vous pouvez m\u00eame envoyer des courriels \u00e0 vos clients leur rappelant la…<\/p>\n","protected":false},"author":47,"featured_media":380767,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[820,632],"tags":[8122],"class_list":["post-429079","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-mecanique-editorial","category-mecanique","tag-clientele"],"acf":[],"yoast_head":"\nGuider le client dans l\u2019entretien de son v\u00e9hicule - Autosphere<\/title>\n<meta name=\"description\" content=\"Dans notre contexte et notre environnement de travail, il est primordial de d\u00e9montrer notre savoir et notre expertise \u00e0 notre client\u00e8le.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/autosphere.ca\/fr\/mecanique\/2025\/03\/26\/guider-le-client-dans-lentretien-de-son-vehicule\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Guider le client dans l\u2019entretien de son v\u00e9hicule\" \/>\n<meta property=\"og:description\" content=\"Dans notre contexte et notre environnement de travail, il est primordial de d\u00e9montrer notre savoir et notre expertise \u00e0 notre client\u00e8le.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/autosphere.ca\/fr\/mecanique\/2025\/03\/26\/guider-le-client-dans-lentretien-de-son-vehicule\/\" \/>\n<meta property=\"og:site_name\" content=\"Autosphere\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/autosphere.ca\" \/>\n<meta property=\"article:published_time\" content=\"2025-03-26T20:30:45+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/autosphere.ca\/wp-content\/uploads\/2023\/02\/Mark-Potvin-mecanique-le-specialiste.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"758\" \/>\n\t<meta property=\"og:image:height\" content=\"585\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Mark Potvin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@autosphere_ca\" \/>\n<meta name=\"twitter:site\" content=\"@autosphere_ca\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mark Potvin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/autosphere.ca\/fr\/mecanique\/2025\/03\/26\/guider-le-client-dans-lentretien-de-son-vehicule\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/autosphere.ca\/fr\/mecanique\/2025\/03\/26\/guider-le-client-dans-lentretien-de-son-vehicule\/\"},\"author\":{\"name\":\"Mark Potvin\",\"@id\":\"https:\/\/autosphere.ca\/fr\/#\/schema\/person\/df5278dcdcaded19f4cbc8c2528ce5fd\"},\"headline\":\"Guider le client dans l\u2019entretien de son v\u00e9hicule\",\"datePublished\":\"2025-03-26T20:30:45+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/autosphere.ca\/fr\/mecanique\/2025\/03\/26\/guider-le-client-dans-lentretien-de-son-vehicule\/\"},\"wordCount\":495,\"publisher\":{\"@id\":\"https:\/\/autosphere.ca\/fr\/#organization\"},\"image\":{\"@id\":\"https:\/\/autosphere.ca\/fr\/mecanique\/2025\/03\/26\/guider-le-client-dans-lentretien-de-son-vehicule\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/autosphere.ca\/wp-content\/uploads\/2023\/02\/Mark-Potvin-mecanique-le-specialiste.jpg\",\"keywords\":[\"client\u00e8le\"],\"articleSection\":[\"\u00c9ditorial\",\"M\u00e9canique\"],\"inLanguage\":\"fr-FR\",\"copyrightYear\":\"2025\",\"copyrightHolder\":{\"@id\":\"https:\/\/autosphere.ca\/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/autosphere.ca\/fr\/mecanique\/2025\/03\/26\/guider-le-client-dans-lentretien-de-son-vehicule\/\",\"url\":\"https:\/\/autosphere.ca\/fr\/mecanique\/2025\/03\/26\/guider-le-client-dans-lentretien-de-son-vehicule\/\",\"name\":\"Guider le client dans l\u2019entretien de son v\u00e9hicule - 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