{"id":418161,"date":"2024-09-16T17:10:25","date_gmt":"2024-09-16T21:10:25","guid":{"rendered":"https:\/\/autosphere.ca\/?p=418161"},"modified":"2024-09-16T17:10:25","modified_gmt":"2024-09-16T21:10:25","slug":"mitchell-presente-une-solution-amelioree-pour-la-communication-et-lengagement-des-proprietaires-de-vehicules","status":"publish","type":"post","link":"https:\/\/autosphere.ca\/fr\/carrosserie\/2024\/09\/16\/mitchell-presente-une-solution-amelioree-pour-la-communication-et-lengagement-des-proprietaires-de-vehicules\/","title":{"rendered":"Mitchell pr\u00e9sente une solution am\u00e9lior\u00e9e pour la communication et l&rsquo;engagement des propri\u00e9taires de v\u00e9hicules"},"content":{"rendered":"<div class=\"font-claude-message  pr-4  md:pr-9  relative  leading-[1.65rem]  [&amp;_pre&gt;div]:bg-bg-300  [&amp;_pre]:-mr-4  md:[&amp;_pre]:-mr-9\">\n<div>\n<div class=\"grid-col-1 grid gap-2.5 [&amp;_&gt;_*]:min-w-0\">\n<p class=\"whitespace-pre-wrap break-words\">Mitchell, une compagnie d&rsquo;Enlyte et fournisseur de premier plan en technologie et information pour les industries des r\u00e9clamations d&rsquo;assurance dommages et de la carrosserie, a lanc\u00e9 sa derni\u00e8re solution logicielle : Mitchell ServiceLink propuls\u00e9 par UpdatePromise. Gr\u00e2ce \u00e0 cette solution, les ateliers de carrosserie peuvent envoyer par courriel ou texto des mises \u00e0 jour automatis\u00e9es sur l&rsquo;\u00e9tat des r\u00e9parations aux assur\u00e9s directement depuis la plateforme Mitchell. Ils peuvent \u00e9galement distribuer des sondages de satisfaction post-r\u00e9paration selon les pr\u00e9f\u00e9rences de communication des clients, recevoir des alertes instantan\u00e9es en cas de r\u00e9troaction n\u00e9gative et g\u00e9n\u00e9rer des rapports configurables.<\/p>\n<p class=\"whitespace-pre-wrap break-words\">\u00ab Les assur\u00e9s d&rsquo;aujourd&rsquo;hui s&rsquo;attendent \u00e0 plus qu&rsquo;un simple v\u00e9hicule remis en \u00e9tat d&rsquo;avant-sinistre \u00bb, a d\u00e9clar\u00e9 Jack Rozint, vice-pr\u00e9sident principal des ventes de r\u00e9paration chez Mitchell. \u00ab Ils veulent une communication opportune tout au long du processus de r\u00e9paration et savoir que leurs commentaires comptent pour l&rsquo;atelier et l&rsquo;assureur. Gr\u00e2ce \u00e0 notre collaboration avec UpdatePromise, les ateliers de carrosserie disposent de plus d&rsquo;outils dans leur coffre pour faciliter la communication avec les clients et am\u00e9liorer la satisfaction. \u00bb<\/p>\n<p class=\"whitespace-pre-wrap break-words\">Selon une r\u00e9cente \u00e9tude de J.D. Power, la satisfaction des assur\u00e9s concernant le processus de r\u00e9clamation d&rsquo;assurance auto a augment\u00e9 l&rsquo;ann\u00e9e derni\u00e8re malgr\u00e9 des d\u00e9lais de r\u00e9paration plus longs que la moyenne. Une des raisons de ce changement positif d&rsquo;une ann\u00e9e \u00e0 l&rsquo;autre \u00e9tait la d\u00e9pendance croissante de l&rsquo;industrie aux interactions num\u00e9riques.<\/p>\n<p class=\"whitespace-pre-wrap break-words\">\u00ab En tirant parti de la technologie innovante de Mitchell et de nos solutions d&rsquo;exp\u00e9rience client de pointe, les carrossiers et les assureurs auto peuvent rester connect\u00e9s num\u00e9riquement aux assur\u00e9s tout au long de la r\u00e9clamation et de la r\u00e9paration \u00bb, a d\u00e9clar\u00e9 Curtis Nixon, pr\u00e9sident et PDG d&rsquo;UpdatePromise. \u00ab Cela les aidera \u00e0 am\u00e9liorer la satisfaction de la client\u00e8le, \u00e0 renforcer la fid\u00e9lit\u00e9 \u00e0 la marque et \u00e0 offrir une exp\u00e9rience exceptionnelle. \u00bb<\/p>\n<p class=\"whitespace-pre-wrap break-words\">Mitchell ServiceLink propuls\u00e9 par UpdatePromise est actuellement en phase de test sur le terrain dans un nombre limit\u00e9 d&#8217;emplacements, avec une disponibilit\u00e9 plus large pr\u00e9vue pour les prochains mois.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"absolute -bottom-0 -right-1.5\">\n<div class=\"border-0.5 border-border-300 flex items-center translate-y-1\/2 rounded-lg shadow-sm transition bg-bg-000 p-1\">\n<div class=\"text-text-400 flex items-stretch justify-between gap-0.5\">\n<div class=\"flex gap-0.5\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Mitchell, une compagnie d&rsquo;Enlyte et fournisseur de premier plan en technologie et information pour les industries des r\u00e9clamations d&rsquo;assurance dommages et de la carrosserie, a lanc\u00e9 sa derni\u00e8re solution logicielle : Mitchell ServiceLink propuls\u00e9 par UpdatePromise. Gr\u00e2ce \u00e0 cette solution, les ateliers de carrosserie peuvent envoyer par courriel ou texto des mises \u00e0 jour automatis\u00e9es&#8230;<\/p>\n","protected":false},"author":18,"featured_media":418162,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[610,822],"tags":[6221,6951,2570,7420,7421,7419],"class_list":["post-418161","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-carrosserie","category-carrosserie-communique","tag-communication-fr","tag-engagement","tag-mitchell","tag-reparation-de-vehicules","tag-servicelink","tag-solution-amelioree"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Mitchell pr\u00e9sente une solution am\u00e9lior\u00e9e pour la communication et l&#039;engagement des propri\u00e9taires de v\u00e9hicules - 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