{"id":410534,"date":"2024-05-06T17:33:31","date_gmt":"2024-05-06T21:33:31","guid":{"rendered":"https:\/\/autosphere.ca\/?p=410534"},"modified":"2024-05-06T17:33:31","modified_gmt":"2024-05-06T21:33:31","slug":"auto-ralph-csn-collision-oriente-vers-la-satisfaction-du-client","status":"publish","type":"post","link":"https:\/\/autosphere.ca\/fr\/carrosserie\/2024\/05\/06\/auto-ralph-csn-collision-oriente-vers-la-satisfaction-du-client\/","title":{"rendered":"Auto Ralph CSN Collision : Orient\u00e9 vers la satisfaction du client"},"content":{"rendered":"<p><strong>En adoptant la banni\u00e8re CSN Collision, Harry Tavoukdjian d\u2019Auto Ralph \u00e0 Montr\u00e9al a trouv\u00e9 un r\u00e9seau qui r\u00e9pond \u00e0 ses crit\u00e8res de qualit\u00e9 et de satisfaction de la client\u00e8le. <\/strong><\/p>\n<p>L\u2019atelier fond\u00e9 il y a plus de quatre d\u00e9cennies par le p\u00e8re de Harry, Raffi Tavoukdjian, \u00e0 l\u2019origine dans le quartier Rosemont \u00e0 Montr\u00e9al, occupe maintenant un local spacieux, moderne et lumineux dans le nord de la ville.<\/p>\n<p>\u00ab Ce d\u00e9m\u00e9nagement correspond au moment o\u00f9 j\u2019ai pris la rel\u00e8ve, explique M. Tavoukdjian. Je voulais un nouveau b\u00e2timent o\u00f9 on pourrait offrir tous les services sous un m\u00eame toit. Ici, nous sommes en mesure d\u2019offrir la r\u00e9paration de carrosserie, mais aussi l\u2019entretien m\u00e9canique et m\u00eame le remplacement de vitres d\u2019auto par l\u2019entremise d\u2019un sous-traitant qui se d\u00e9place. \u00bb<\/p>\n<p>Mais pour l\u2019entrepreneur, qui a grandi dans l\u2019atelier de son p\u00e8re, la carrosserie demeure le pivot des op\u00e9rations de l\u2019entreprise. L\u2019atelier sous la banni\u00e8re CSN Collision depuis quelques ann\u00e9es compte sur les \u00e9quipements de pointe et le personnel form\u00e9 n\u00e9cessaires \u00e0 l\u2019obtention des plus rigoureuses certifications de constructeurs automobiles, notamment Tesla, Lexus, Genesis ou encore Mercedes-Benz, sous peu.<\/p>\n<h2><strong>Atteindre les sommets de qualit\u00e9 <\/strong><\/h2>\n<p>\u00ab Le niveau que je voulais atteindre avec cet atelier \u00e9tait d\u2019avoir une \u00e9quipe qui me permettrait de livrer \u00e0 nos clients des voitures remises dans les conditions pr\u00e9c\u00e9dant la collision, dans les r\u00e8gles de l\u2019art, qu\u2019il s\u2019agisse d\u2019une Honda Civic de douze ans ou d\u2019une Rolls-Royce de l\u2019ann\u00e9e. \u00bb<\/p>\n<p>C\u2019est dans la p\u00e9riode postpand\u00e9mique que Harry Tavoukdjian a \u00e9t\u00e9 approch\u00e9 par Charles Boivin, repr\u00e9sentant pour le Qu\u00e9bec de la banni\u00e8re CSN, pour l\u2019inviter \u00e0 se joindre \u00e0 ce r\u00e9seau qui conna\u00eet une solide progression au Canada.<\/p>\n<figure id=\"attachment_410530\" aria-describedby=\"caption-attachment-410530\" style=\"width: 758px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-410529 size-full\" src=\"https:\/\/autosphere.ca\/wp-content\/uploads\/2024\/05\/WP_CSN-Auto-Ralph_body-shop.jpg\" alt=\"\" width=\"758\" height=\"310\" srcset=\"https:\/\/autosphere.ca\/wp-content\/uploads\/2024\/05\/WP_CSN-Auto-Ralph_body-shop.jpg 758w, https:\/\/autosphere.ca\/wp-content\/uploads\/2024\/05\/WP_CSN-Auto-Ralph_body-shop-300x123.jpg 300w, https:\/\/autosphere.ca\/wp-content\/uploads\/2024\/05\/WP_CSN-Auto-Ralph_body-shop-600x245.jpg 600w\" sizes=\"auto, (max-width: 758px) 100vw, 758px\" \/><figcaption id=\"caption-attachment-410530\" class=\"wp-caption-text\">L\u2019atelier de CSN Auto Ralph est vaste, lumineux et \u00e9quip\u00e9 \u00e0 la fine pointe de la technologie. Photo CSN Auto Ralph<\/figcaption><\/figure>\n<h2><strong>Le partage de valeurs essentielles <\/strong><\/h2>\n<p>\u00ab Ce n\u2019\u00e9tait pas la premi\u00e8re fois qu\u2019un r\u00e9seau me courtisait puisque l\u2019atelier a toujours \u00e9t\u00e9 ind\u00e9pendant, mentionne M. Tavoukdjian. Mais en discutant avec les gens de CSN Collision, il m\u2019est apparu que nous partagions plusieurs valeurs essentielles. Par exemple, c\u2019est un r\u00e9seau qui pousse en faveur des certifications de constructeurs, ce qui est aussi ma vision et qui regarde avant tout la qualit\u00e9 du travail et la satisfaction des clients avant les chiffres. Je voulais aussi un r\u00e9seau constitu\u00e9 de carrosseries ax\u00e9es sur les plus hautes normes de qualit\u00e9. R\u00e9sultat, nous nous sommes mutuellement choisis. \u00bb<\/p>\n<p>Pour l\u2019entrepreneur, les effets de cette association qui s\u2019est concr\u00e9tis\u00e9e le 30 juin 2021, ont \u00e9t\u00e9 rapides et palpables. L\u2019implantation d\u2019un syst\u00e8me informatique moderne de gestion de son atelier \u00e0 la demande du r\u00e9seau a transform\u00e9 positivement ses op\u00e9rations en \u00e9tablissant, entre autres, plus de transparence et de communication entre les d\u00e9partements.<\/p>\n<p>\u00ab Finalement, je constate que le r\u00e9seau CSN Collision jouit d\u2019une solide r\u00e9putation aupr\u00e8s des compagnies d\u2019assurance automobile, ce qui apporte beaucoup d\u2019eau \u00e0 notre moulin. \u00bb Appuy\u00e9 par ce r\u00e9seau, investissant constamment dans la formation et les outils de pointe, offrant toujours \u00e0 ses employ\u00e9s la possibilit\u00e9 de se tracer des carri\u00e8res dans cette entreprise avec son soutien entier, M. Tavoukdjian croit avoir tout en main pour relever avec brio les d\u00e9fis d\u2019avenir.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>En adoptant la banni\u00e8re CSN Collision, Harry Tavoukdjian d\u2019Auto Ralph \u00e0 Montr\u00e9al a trouv\u00e9 un r\u00e9seau qui r\u00e9pond \u00e0 ses crit\u00e8res de qualit\u00e9 et de satisfaction de la client\u00e8le. L\u2019atelier fond\u00e9 il y a plus de quatre d\u00e9cennies par le p\u00e8re de Harry, Raffi Tavoukdjian, \u00e0 l\u2019origine dans le quartier Rosemont \u00e0 Montr\u00e9al, occupe maintenant&#8230;<\/p>\n","protected":false},"author":41,"featured_media":410532,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[610,5588,812],"tags":[5054,837,4406],"class_list":["post-410534","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-carrosserie","category-gestion-carrosserie","category-carrosserie-publicitaire","tag-csn","tag-entretien-et-reparation-fr","tag-management-fr"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Auto Ralph CSN Collision : Orient\u00e9 vers la satisfaction du client - Autosphere<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/autosphere.ca\/fr\/carrosserie\/2024\/05\/06\/auto-ralph-csn-collision-oriente-vers-la-satisfaction-du-client\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Auto Ralph CSN Collision : Orient\u00e9 vers la satisfaction du client\" \/>\n<meta property=\"og:description\" content=\"En adoptant la banni\u00e8re CSN Collision, Harry Tavoukdjian d\u2019Auto Ralph \u00e0 Montr\u00e9al a trouv\u00e9 un r\u00e9seau qui r\u00e9pond \u00e0 ses crit\u00e8res de qualit\u00e9 et de satisfaction de la client\u00e8le. 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