{"id":393734,"date":"2023-09-06T16:02:38","date_gmt":"2023-09-06T20:02:38","guid":{"rendered":"https:\/\/autosphere.ca\/?p=393734"},"modified":"2023-09-06T16:02:38","modified_gmt":"2023-09-06T20:02:38","slug":"la-logique-sequentielle","status":"publish","type":"post","link":"https:\/\/autosphere.ca\/fr\/concessionnaires\/2023\/09\/06\/la-logique-sequentielle\/","title":{"rendered":"La logique s\u00e9quentielle"},"content":{"rendered":"<p><b>Une strat\u00e9gie r\u00e9volutionnaire.<\/b><\/p>\n<p><span style=\"font-weight: 400;\">La planification strat\u00e9gique automnale ! La synchronisation de la p\u00e9riode des pneus, une strat\u00e9gie intelligente et song\u00e9e. Le d\u00e9partement du service accueillera sa client\u00e8le active sur une p\u00e9riode approximative de 3 mois pour cette saison tr\u00e8s achaland\u00e9e. Que devons-nous mettre en place pour synchroniser toutes les activit\u00e9s ? La logique se veut l\u2019int\u00e9gration de proc\u00e9d\u00e9s et de d\u00e9lais respectant ainsi un \u00e9ch\u00e9ancier tr\u00e8s serr\u00e9, selon le nombre de clients dans la banque de donn\u00e9es. Sommes-nous en mesure de calculer :<\/span><\/p>\n<ol>\n<li><span style=\"font-weight: 400;\">Le nombre de clients qui ont achet\u00e9 un v\u00e9hicule neuf et qui ont des pneus entrepos\u00e9s ou des pneus (valise) ou sans pneu. S\u00e9parer la client\u00e8le par segment.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Le nombre de clients avec des pneus en entreposage (au d\u00e9partement du service, segmentant ainsi la base de donn\u00e9es) et excluant bien s\u00fbr les clients qui ont achet\u00e9 un v\u00e9hicule neuf.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Le nombre de clients qui ont install\u00e9 leurs pneus, mais n\u2019ont pas entrepos\u00e9 ceux-ci et n\u2019ont pas achet\u00e9 de v\u00e9hicules chez vous.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Le nombre de clients perdus qui ne sont pas pass\u00e9s l\u2019autre saison (donc, clients pass\u00e9s pour les pneus il y\u00a0 a 12 mois).<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Les grands gagnants seront les concessionnaires qui pourront cibler ad\u00e9quatement tous leurs clients selon des crit\u00e8res bien pr\u00e9cis. Les retomb\u00e9es statistiques se verront plus pr\u00e9cises et explicatives selon chaque type de clients. Quelle chance de pouvoir rencontrer tous les clients actifs avant la p\u00e9riode des f\u00eates. Pensez r\u00e9tention et fid\u00e9lisation et opter pour des strat\u00e9gies qui permettront de retenir le client chez vous et d\u2019assurer sa prochaine visite au service. L\u2019anticipation est la cl\u00e9 du succ\u00e8s ! C\u2019est pour cette raison que la plupart des manufacturiers exigent un prochain rendez-vous r\u00e9serv\u00e9 au service. Parfois, il est difficile d\u2019instaurer les processus et de s\u2019assurer que tout le personnel travaille dans cette direction. En outre, il y a des solutions pour augmenter la r\u00e9tention en offrant un rabais lors de la prochaine visite, une carte fid\u00e9lit\u00e9 applicable partout dans tous les d\u00e9partements ou autres astuces marketing.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Vos clients vous seront servis sur un plateau d\u2019argent pour la saison des pneus ! Le client doit avoir une exp\u00e9rience hors du commun, unique et r\u00e9pondant \u00e0 ses attentes et ses besoins. Le but, l\u2019action et le moyen d\u2019y parvenir tout simplement. Votre service \u00e0 la client\u00e8le devient donc l\u2019acteur principal de ce spectacle et rentabilisera vos investissements. Nous savons que Disney offre une strat\u00e9gie marketing \u00ab direct-to-consumer \u00bb et est un pr\u00e9curseur de l\u2019exp\u00e9rience client. L\u2019industrie automobile re\u00e7oit \u00e9galement de la formation Disney et participe \u00e0 plusieurs conf\u00e9rences en mati\u00e8re d\u2019exp\u00e9rience client. Voici les 10 secrets de l\u2019exp\u00e9rience client de Disney partag\u00e9es avec le monde entier (Emy Digital, 19 mai 2019) :<\/span><\/p>\n<ol>\n<li><span style=\"font-weight: 400;\"> Entretenir une culture forte<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> \u00c9tablir des standards pour cr\u00e9er de la magie<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> D\u00e9finir un langage singulier<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> \u00catre obs\u00e9d\u00e9 par les fondamentaux<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> \u00c9tablir des rep\u00e8res de comportement<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Soigner les d\u00e9tails jusqu\u2019\u00e0 l\u2019obsession<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Cr\u00e9er des exp\u00e9riences immersives<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Faire le show<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Cr\u00e9er des moments magiques<\/span><\/li>\n<li>Savoir faire face aux al\u00e9as du service<\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><span style=\"font-weight: 400;\">Nous pouvons instaurer quelques-uns de ces secrets et les adapter dans le merveilleux monde de l\u2019automobile. Un service unique permettant de rendre la visite du client fantastique pour que celui-ci d\u00e9sire revenir \u00e0 notre concessionnaire. Si facile, de l\u2019accueillir en pronon\u00e7ant son nom, de lui offrir un caf\u00e9 ou une bouteille d\u2019eau, de le tenir au courant des d\u00e9veloppements pour son v\u00e9hicule, de l\u2019informer quand le v\u00e9hicule est pr\u00eat, de s\u2019assurer que le client est satisfait \u00e0 son d\u00e9part et plusieurs autres valeurs ajout\u00e9es. Le personnel fait toute la diff\u00e9rence et n\u2019oubliez jamais que le client d\u2019aujourd\u2019hui est votre meilleur journaliste pour la publicit\u00e9.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><span style=\"font-weight: 400;\">\u00ab <\/span><i><span style=\"font-weight: 400;\">Ne vous plaignez jamais du client \u00e0 caract\u00e8re difficile, car il est la cause de vos progr\u00e8s. Traitez les autres mieux encore : ils sont les raisons de vos b\u00e9n\u00e9fices<\/span><\/i><span style=\"font-weight: 400;\">. \u00bb (Auguste Detoeuf, Artiste, \u00e9crivain, Essayiste, Homme d\u2019affaire, Industriel 1883-1947).<\/span><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Une strat\u00e9gie r\u00e9volutionnaire. La planification strat\u00e9gique automnale ! La synchronisation de la p\u00e9riode des pneus, une strat\u00e9gie intelligente et song\u00e9e. Le d\u00e9partement du service accueillera sa client\u00e8le active sur une p\u00e9riode approximative de 3 mois pour cette saison tr\u00e8s achaland\u00e9e. Que devons-nous mettre en place pour synchroniser toutes les activit\u00e9s ? La logique se veut&#8230;<\/p>\n","protected":false},"author":108,"featured_media":365752,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[808,646],"tags":[3832,2747],"class_list":["post-393734","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-chroniques-experts-concessionnaires","category-concessionnaires","tag-gestion","tag-ressources-humaines"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>La logique s\u00e9quentielle - Autosphere<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/autosphere.ca\/fr\/concessionnaires\/2023\/09\/06\/la-logique-sequentielle\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"La logique s\u00e9quentielle\" \/>\n<meta property=\"og:description\" content=\"Une strat\u00e9gie r\u00e9volutionnaire. La planification strat\u00e9gique automnale ! La synchronisation de la p\u00e9riode des pneus, une strat\u00e9gie intelligente et song\u00e9e. Le d\u00e9partement du service accueillera sa client\u00e8le active sur une p\u00e9riode approximative de 3 mois pour cette saison tr\u00e8s achaland\u00e9e. Que devons-nous mettre en place pour synchroniser toutes les activit\u00e9s ? 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D\u00e9tentrice d\u2019un B.A.A., d\u2019un M.B.A. et d\u2019un Ph.D.. Formation en ligne et en vid\u00e9oconf\u00e9rence offert info@consultantsyjomphe.com. Yanick Jomphe is a training consultant and a specialist in the implementation of CRM reminder systems. She holds a B.A.A., M.B.A. and Ph.D. on the impact of stakeholder involvement in the implementation of management tools on organizational performance. 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