{"id":388835,"date":"2023-06-20T11:03:26","date_gmt":"2023-06-20T15:03:26","guid":{"rendered":"https:\/\/autosphere.ca\/?p=388835"},"modified":"2023-06-20T11:03:26","modified_gmt":"2023-06-20T15:03:26","slug":"le-service-de-depannage-durgence-oncall-de-michelin-depasse-les-25-millions-devenements","status":"publish","type":"post","link":"https:\/\/autosphere.ca\/fr\/pneus\/2023\/06\/20\/le-service-de-depannage-durgence-oncall-de-michelin-depasse-les-25-millions-devenements\/","title":{"rendered":"Le service de d\u00e9pannage d’urgence ONCall de Michelin d\u00e9passe les 2,5 millions d’\u00e9v\u00e8nements"},"content":{"rendered":"

Michelin ONCall, le premier programme de service routier d’urgence, a d\u00e9pass\u00e9 les 2,5 millions d’\u00e9v\u00e8nements de d\u00e9pannage depuis sa cr\u00e9ation en 2009. <\/strong><\/p>\n

ONCall est devenu un service incontournable pour les parcs aux \u00c9tats-Unis et au Canada, aidant les propri\u00e9taires de parcs \u00e0 rester plus longtemps sur la route tout en r\u00e9duisant les temps d’arr\u00eat et les d\u00e9penses qui en d\u00e9coulent.<\/span><\/p>\n

\u00ab Cette r\u00e9ussite est la preuve de l’engagement de Michelin \u00e0 fournir un niveau sup\u00e9rieur de service \u00e0 la client\u00e8le avec ONCall depuis sa cr\u00e9ation \u00bb, a d\u00e9clar\u00e9 Kate Kaufman, vice-pr\u00e9sidente des services pour Michelin North America, Inc. \u00ab Ce service continue de placer les parcs long-courriers et leurs besoins au premier plan de nos initiatives de service \u00e0 la client\u00e8le, en offrant une assistance compl\u00e8te et un engagement aux propri\u00e9taires et aux op\u00e9rateurs qui accordent de l’importance \u00e0 l’entretien et \u00e0 l’efficacit\u00e9, ce qui conduit \u00e0 l’am\u00e9lioration du co\u00fbt total de possession. \u00bb<\/span><\/p>\n

Le 2,5 millioni\u00e8me \u00e9v\u00e8nement de panne a \u00e9t\u00e9 re\u00e7u le 12 mai 2023. Le Service Tire Truck Center est intervenu et le camion du parc a pu reprendre la route en moins de deux heures.<\/span><\/p>\n

\u00ab STTC est ravi que notre soci\u00e9t\u00e9 ait g\u00e9r\u00e9 avec succ\u00e8s le 2,5 millioni\u00e8me \u00e9v\u00e8nement de service pour Michelin ONCall, marquant ainsi une \u00e9tape importante dans notre partenariat \u00bb, a d\u00e9clar\u00e9 Walt Dealtrey, pr\u00e9sident-directeur g\u00e9n\u00e9ral de STTC. \u00ab Cette r\u00e9ussite t\u00e9moigne de notre engagement in\u00e9branlable \u00e0 fournir un service exceptionnel \u00e0 Michelin ONCall et \u00e0 nos clients communs. Ce client a pu reprendre la route en moins de 100 minutes, comme nous l’avions pr\u00e9vu. Nous nous r\u00e9jouissons de poursuivre notre collaboration et de franchir ensemble de nombreuses autres \u00e9tapes. \u00bb<\/span><\/p>\n

Michelin ONCall est le programme d’assistance routi\u00e8re d’urgence de Michelin, qui fournit une assistance 24 heures sur 24 et 7 jours sur 7 \u2013 comme le d\u00e9pannage m\u00e9canique et pneumatique, le remorquage et le suivi en direct – qui permet aux clients de suivre l’\u00e9tat des pannes en temps r\u00e9el. Avec Michelin ONCall, les clients peuvent acc\u00e9der \u00e0 FixPix, l’application num\u00e9rique de Michelin, o\u00f9 sont stock\u00e9es des photos g\u00e9ocod\u00e9es prises sur le lieu de la panne, ce qui permet aux clients de voir les d\u00e9g\u00e2ts et de savoir que le bon service a \u00e9t\u00e9 fourni. Enfin, l’\u00e9tablissement de rapports est facilit\u00e9 par l’acc\u00e8s \u00e0 tous les d\u00e9tails de l’historique des services. <\/span><\/p>\n

Pour plus d’informations sur Michelin ONCall, veuillez consulter le site business.michelinman.com\/ONcall<\/a><\/span>.<\/span><\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Michelin ONCall, le premier programme de service routier d’urgence, a d\u00e9pass\u00e9 les 2,5 millions d’\u00e9v\u00e8nements de d\u00e9pannage depuis sa cr\u00e9ation en 2009. ONCall est devenu un service incontournable pour les parcs aux \u00c9tats-Unis et au Canada, aidant les propri\u00e9taires de parcs \u00e0 rester plus longtemps sur la route tout en r\u00e9duisant les temps d’arr\u00eat et…<\/p>\n","protected":false},"author":5,"featured_media":388808,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[826,599],"tags":[837,2800,5197,839],"class_list":["post-388835","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-pneus-communique","category-pneus","tag-entretien-et-reparation-fr","tag-michelin-pneus","tag-product-service-fr","tag-produit-et-service-fr"],"acf":[],"yoast_head":"\nLe service de d\u00e9pannage d'urgence ONCall de Michelin d\u00e9passe les 2,5 millions d'\u00e9v\u00e8nements - Autosphere<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/autosphere.ca\/fr\/pneus\/2023\/06\/20\/le-service-de-depannage-durgence-oncall-de-michelin-depasse-les-25-millions-devenements\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Le service de d\u00e9pannage d'urgence ONCall de Michelin d\u00e9passe les 2,5 millions d'\u00e9v\u00e8nements\" \/>\n<meta property=\"og:description\" content=\"Michelin ONCall, le premier programme de service routier d’urgence, a d\u00e9pass\u00e9 les 2,5 millions d’\u00e9v\u00e8nements de d\u00e9pannage depuis sa cr\u00e9ation en 2009. 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