{"id":377135,"date":"2022-12-20T16:11:10","date_gmt":"2022-12-20T21:11:10","guid":{"rendered":"https:\/\/autosphere.ca\/?p=377135"},"modified":"2022-12-20T16:11:10","modified_gmt":"2022-12-20T21:11:10","slug":"experience-client-communication","status":"publish","type":"post","link":"https:\/\/autosphere.ca\/fr\/mecanique\/2022\/12\/20\/experience-client-communication\/","title":{"rendered":"Exp\u00e9rience client & communication"},"content":{"rendered":"

Dans cette premi\u00e8re chronique d\u2019une s\u00e9rie portant sur l\u2019exp\u00e9rience client, je veux mettre l\u2019accent sur l\u2019importance de notre attitude.<\/strong><\/p>\n

Plusieurs comportements doivent \u00eatre consid\u00e9r\u00e9s si vous voulez vraiment offrir \u00e0 votre client une exp\u00e9rience m\u00e9morable. N\u2019oublions pas, ce client, c\u2019est le c\u0153ur de votre entreprise, sans lui, on ferme boutique.<\/p>\n

Le point de d\u00e9part dans l\u2019objectif \u00e0 atteindre pour engager le client selon moi est de croire profond\u00e9ment \u00e0 son importance. Le client ne devrait jamais vous d\u00e9ranger. Que ce soit au comptoir ou au t\u00e9l\u00e9phone, si vous consid\u00e9rez cette personne \u00e0 sa pleine valeur, elle va le ressentir dans votre voix, vos gestes et les mots que vous utiliserez.<\/p>\n

Sachez que les mots utilis\u00e9s lors d\u2019une conversation avec votre client ne comptent que pour 7 % de l\u2019impression que vous lui laisserez. Le ton de votre voix et surtout vos gestes et vos expressions non verbales comptent pour beaucoup plus. D\u2019ailleurs, c\u2019est pour cette raison que je favorise toujours les rencontres en vid\u00e9os aux appels t\u00e9l\u00e9phoniques quand les circonstances s\u2019y pr\u00eatent.<\/p>\n

Nous posons 285 gestes involontaires lors de nos \u00e9changes quotidiens. Ces gestes trahissent votre attitude envers la personne avec laquelle vous parlez. Si votre \u00e9coute est accueillante, votre interlocuteur le sentira. D\u2019o\u00f9 l\u2019importance de garder constamment en t\u00eate l\u2019importance de votre client et surtout, de partager cette priorit\u00e9 \u00e0 tous les membres de votre \u00e9quipe qui sera en son contact. Au-del\u00e0 des mots, ce respect du client doit faire partie des valeurs essentielles de votre entreprise et de celles de vos employ\u00e9s.<\/p>\n

Construire une exp\u00e9rience client inoubliable, c\u2019est tout d\u2019abord y croire profond\u00e9ment et de le transmettre par vos paroles et vos gestes. \u00c9couter le client, comprendre ses besoins et comment vous aller faire tout ce qui est en votre pouvoir pour les satisfaire construit une relation qui va faire que non seulement le client gardera de vous un souvenir positif, mais n\u2019h\u00e9sitera pas \u00e0 revenir vous voir.<\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Dans cette premi\u00e8re chronique d\u2019une s\u00e9rie portant sur l\u2019exp\u00e9rience client, je veux mettre l\u2019accent sur l\u2019importance de notre attitude. Plusieurs comportements doivent \u00eatre consid\u00e9r\u00e9s si vous voulez vraiment offrir \u00e0 votre client une exp\u00e9rience m\u00e9morable. N\u2019oublions pas, ce client, c\u2019est le c\u0153ur de votre entreprise, sans lui, on ferme boutique. Le point de d\u00e9part dans…<\/p>\n","protected":false},"author":372,"featured_media":368046,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[810,632],"tags":[3832],"class_list":["post-377135","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-chroniques-actualite-mecanique","category-mecanique","tag-gestion"],"acf":[],"yoast_head":"\nExp\u00e9rience client & communication - Autosphere<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/autosphere.ca\/fr\/mecanique\/2022\/12\/20\/experience-client-communication\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Exp\u00e9rience client & communication\" \/>\n<meta property=\"og:description\" content=\"Dans cette premi\u00e8re chronique d\u2019une s\u00e9rie portant sur l\u2019exp\u00e9rience client, je veux mettre l\u2019accent sur l\u2019importance de notre attitude. 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