{"id":369718,"date":"2022-09-09T14:19:53","date_gmt":"2022-09-09T18:19:53","guid":{"rendered":"https:\/\/autosphere.ca\/?p=369718"},"modified":"2022-09-09T14:19:53","modified_gmt":"2022-09-09T18:19:53","slug":"csn-collision-faciliter-lacquisition-efficace-de-competences","status":"publish","type":"post","link":"https:\/\/autosphere.ca\/fr\/carrosserie\/2022\/09\/09\/csn-collision-faciliter-lacquisition-efficace-de-competences\/","title":{"rendered":"CSN Collision : Faciliter l\u2019acquisition efficace de comp\u00e9tences"},"content":{"rendered":"<p><strong>Gr\u00e2ce \u00e0 l\u2019importance donn\u00e9e \u00e0 la formation et au perfectionnement, le r\u00e9seau et ses ateliers atteignent des niveaux de qualit\u00e9 encore jamais vus en mati\u00e8re de r\u00e9paration et de service \u00e0 la client\u00e8le.<\/strong><\/p>\n<p>Compte tenu du contexte actuel du secteur de la r\u00e9paration de carrosserie, il ne fait aucun doute que le niveau de comp\u00e9tence du personnel et des techniciens rev\u00eat plus que jamais une grande importance. Alors que la technologie des v\u00e9hicules \u00e9volue \u00e0 vue d\u2019\u0153il et que les clients et autres grands intervenants de l\u2019industrie s\u2019attendent \u00e0 ce que les carrossiers respectent des normes de r\u00e9paration rigoureuses, les centres de carrosserie et les r\u00e9seaux qui les soutiennent doivent adopter une approche solide et coh\u00e9rente \u00e0 l\u2019\u00e9gard de la formation.<\/p>\n<p>Selon Ann Conway, directrice de la formation et du perfectionnement chez CSN Collision, de solides aptitudes \u00e0 la communication sont essentielles pour les centres de carrosserie, non seulement pour que leur personnel soit en mesure d\u2019offrir un rendement optimal, mais \u00e9galement pour que l\u2019exp\u00e9rience de chacun de leur client soit impeccable \u00e0 partir du moment o\u00f9 ils laissent leur v\u00e9hicule jusqu\u2019\u00e0 celui o\u00f9 ils viennent le r\u00e9cup\u00e9rer.<\/p>\n<h2><strong>Comprendre le r\u00f4le de chacun<\/strong><\/h2>\n<figure id=\"attachment_369669\" aria-describedby=\"caption-attachment-369669\" style=\"width: 300px\" class=\"wp-caption alignright\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-369669 size-medium\" src=\"https:\/\/autosphere.ca\/wp-content\/uploads\/2022\/09\/CM-10ADV02_photo_2_Ann_Conway_CRD_CSN-300x300.png\" alt=\"\" width=\"300\" height=\"300\" srcset=\"https:\/\/autosphere.ca\/wp-content\/uploads\/2022\/09\/CM-10ADV02_photo_2_Ann_Conway_CRD_CSN-300x300.png 300w, https:\/\/autosphere.ca\/wp-content\/uploads\/2022\/09\/CM-10ADV02_photo_2_Ann_Conway_CRD_CSN-150x150.png 150w, https:\/\/autosphere.ca\/wp-content\/uploads\/2022\/09\/CM-10ADV02_photo_2_Ann_Conway_CRD_CSN-160x160.png 160w, https:\/\/autosphere.ca\/wp-content\/uploads\/2022\/09\/CM-10ADV02_photo_2_Ann_Conway_CRD_CSN.png 400w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><figcaption id=\"caption-attachment-369669\" class=\"wp-caption-text\">Ann Conway, directrice, formation et perfectionnement chez CSN Collision. Photo CSN Collision Centres<\/figcaption><\/figure>\n<p>\u00ab L\u2019exp\u00e9rience v\u00e9cue dans un centre de carrosserie est souvent d\u00e9sastreuse pour bien des clients, \u00bb explique Mme Conway. Elle poursuit en soulignant l\u2019importance pour le personnel du centre de carrosserie, du repr\u00e9sentant au service \u00e0 la client\u00e8le en passant par les directeurs, gestionnaires, estimateurs, techniciens et peintres, de comprendre leur propre r\u00f4le dans le processus tout comme celui de chacun de leurs coll\u00e8gues.<\/p>\n<p>Dans les faits, ce n\u2019est pas toujours chose facile. C\u2019est ce qui a motiv\u00e9 des r\u00e9seaux comme CSN \u00e0 s\u2019investir \u00e0 fond dans la formation et le perfectionnement. Le point de d\u00e9part est une \u00e9valuation des besoins des centres de carrosserie du r\u00e9seau. \u00ab\u00a0Nous voulons r\u00e9ellement conna\u00eetre leurs priorit\u00e9s sur le plan de la formation,\u00a0\u00bb explique la directrice. Une fois les besoins d\u00e9finis, le r\u00e9seau peut alors poursuivre la mise en \u0153uvre d\u2019un plan de formation qui profite autant \u00e0 l\u2019atelier qu\u2019\u00e0 son personnel.<\/p>\n<p>Selon elle, une formation bas\u00e9e sur les r\u00f4les est absolument essentielle \u00e0 l\u2019atteinte de r\u00e9sultats positifs. Il arrive souvent que l\u2019accent soit mis uniquement sur la formation du personnel technique. Pourtant, les gestionnaires et les directeurs ont eux aussi besoin de formation, ce qui explique pourquoi CSN continue \u00e0 \u00e9laborer de nouvelles voies d\u2019apprentissage pour soutenir ses partenaires strat\u00e9giques. Cela se traduit par l\u2019accueil et l\u2019int\u00e9gration des nouveaux employ\u00e9s et par la disponibilit\u00e9 de tous les \u00e9l\u00e9ments de formation permettant \u00e0 chaque employ\u00e9 d\u2019acqu\u00e9rir les comp\u00e9tences, les connaissances et le talent correspondant \u00e0 son r\u00f4le au sein du centre de carrosserie.<\/p>\n<p>Quant \u00e0 l\u2019aspect r\u00e9parations et production, les centres de carrosserie subissent d\u2019\u00e9normes pressions pour r\u00e9duire la dur\u00e9e du cycle et les heures de main-d\u2019\u0153uvre, des facteurs que les r\u00e9percussions de la pand\u00e9mie de COVID-19 ont exacerb\u00e9s, tout comme les p\u00e9nuries dans la cha\u00eene d\u2019approvisionnement et la mont\u00e9e des co\u00fbts en raison de l\u2019inflation.<\/p>\n<h2><strong>Pr\u00e9cision et productivit\u00e9<\/strong><\/h2>\n<p>Dans ce contexte, il est primordial de trouver des fa\u00e7ons de maximiser la productivit\u00e9 des techniciens et la pr\u00e9cision des devis. La capacit\u00e9 de l\u2019\u00e9quipe terrain d\u2019un r\u00e9seau de centres de carrosserie \u00e0 proposer des solutions de formation pratiques et efficaces est essentielle en ce sens. \u00ab\u00a0Les centres de carrosserie veulent \u00e9viter d\u2019avoir \u00e0 assumer des co\u00fbts inutiles, comme les suppl\u00e9ments de r\u00e9paration,\u00a0\u00bb indique Mme Conway. De l\u00e0 l\u2019accent mis sur des pratiques d\u2019estimation rigoureuses. Elle souligne l\u2019importance du r\u00f4le jou\u00e9 par le personnel terrain de CSN \u00e0 procurer de l\u2019information utile pouvant \u00eatre appliqu\u00e9e de mani\u00e8re pratique aux centres de carrosserie du r\u00e9seau. La formation \u00c9l\u00e9ments fondamentaux de l\u2019estimation\u00a0 de CSN, qui a \u00e9t\u00e9 bien accueillie par les ateliers du r\u00e9seau CSN et qui leur a apport\u00e9 une r\u00e9elle plus-value, en est un bon exemple.<\/p>\n<p>La directrice mentionne \u00e9galement les concepts de microapprentissage ou d\u2019objet d\u2019apprentissage. Essentiellement, il s\u2019agit de d\u00e9composer des objets en plus petits \u00e9l\u00e9ments pour qu\u2019ils captent syst\u00e9matiquement l\u2019attention des gens, surtout en cette \u00e8re de surcharge d\u2019information et de distractions de toutes sortes.<\/p>\n<p>\u00ab\u00a0Si vous n\u2019avez pas r\u00e9ussi \u00e0 capter l\u2019attention d\u2019une personne dans les huit premi\u00e8res secondes, vous ne r\u00e9ussirez probablement jamais,\u00a0\u00bb note Mme Conway. Elle souligne que l\u2019apprentissage magistral traditionnel n\u2019arrivait pas \u00e0 engager le personnel autant que d\u2019autres m\u00e9thodes de formation, en plus d\u2019exiger des employ\u00e9s qu\u2019ils d\u00e9laissent leur travail durant de longues p\u00e9riodes. Par cons\u00e9quent, CSN a adopt\u00e9 une approche par laquelle des segments d\u2019une dur\u00e9e de 10\u00a0minutes sont pr\u00e9sent\u00e9s aux employ\u00e9s et leur inculque une notion sous une forme ais\u00e9ment accessible pour appuyer les t\u00e2ches qu\u2019ils accomplissent \u00e0 ce moment-l\u00e0 et qu\u2019ils peuvent facilement int\u00e9grer \u00e0 leurs connaissances et \u00e0 leurs comp\u00e9tences.<\/p>\n<p>Bien que le syst\u00e8me de gestion de l\u2019apprentissage (<a href=\"http:\/\/csnlearning.com\">csnlearning.com<\/a>) de CSN offre pr\u00e9sentement une foule de solutions de formation pour les centres de carrosserie de son r\u00e9seau, la directrice dit qu\u2019il se bonifie constamment et rapidement. \u00ab\u00a0Depuis le mois d\u2019avril, nous y avons ajout\u00e9 61\u00a0cours en ligne, dont une formation pour nos partenaires fournisseurs. Et notre biblioth\u00e8que compte plus de 150 ressources accessibles.\u00a0\u00bb Elle confirme que l\u2019offre de CSN \u00e0 ses membres en mati\u00e8re de formation et de perfectionnement professionnel n\u2019en est qu\u2019\u00e0 ses d\u00e9buts.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Gr\u00e2ce \u00e0 l\u2019importance donn\u00e9e \u00e0 la formation et au perfectionnement, le r\u00e9seau et ses ateliers atteignent des niveaux de qualit\u00e9 encore jamais vus en mati\u00e8re de r\u00e9paration et de service \u00e0 la client\u00e8le. Compte tenu du contexte actuel du secteur de la r\u00e9paration de carrosserie, il ne fait aucun doute que le niveau de comp\u00e9tence&#8230;<\/p>\n","protected":false},"author":187,"featured_media":369670,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[610,812],"tags":[4865,2499,4393,2728,3832,4406],"class_list":["post-369718","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-carrosserie","category-carrosserie-publicitaire","tag-csn-collision-fr","tag-csn-fr","tag-formation-fr","tag-formation","tag-gestion","tag-management-fr"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>CSN Collision : Faciliter l\u2019acquisition efficace de comp\u00e9tences - Autosphere<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/autosphere.ca\/fr\/carrosserie\/2022\/09\/09\/csn-collision-faciliter-lacquisition-efficace-de-competences\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CSN Collision : Faciliter l\u2019acquisition efficace de comp\u00e9tences\" \/>\n<meta property=\"og:description\" content=\"Gr\u00e2ce \u00e0 l\u2019importance donn\u00e9e \u00e0 la formation et au perfectionnement, le r\u00e9seau et ses ateliers atteignent des niveaux de qualit\u00e9 encore jamais vus en mati\u00e8re de r\u00e9paration et de service \u00e0 la client\u00e8le. 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