{"id":367728,"date":"2022-08-11T17:23:49","date_gmt":"2022-08-11T21:23:49","guid":{"rendered":"https:\/\/autosphere.ca\/?p=367728"},"modified":"2022-09-19T23:40:20","modified_gmt":"2022-09-20T03:40:20","slug":"un-processus-durable","status":"publish","type":"post","link":"https:\/\/autosphere.ca\/fr\/carrosserie\/2022\/08\/11\/un-processus-durable\/","title":{"rendered":"Un processus durable"},"content":{"rendered":"

La r\u00e9duction des d\u00e9lais et l’accent mis sur les r\u00e9parations sont essentiels pour atteindre l’efficacit\u00e9 en atelier.<\/strong><\/p>\n

Un d\u00e9bit efficace est la cl\u00e9 du succ\u00e8s d’un atelier de carrosserie. Pourtant, pour y parvenir, il faut bien comprendre les processus n\u00e9cessaires et \u00eatre capable de les ex\u00e9cuter.<\/p>\n

Andrew Northrup, directeur de zone chez CARSTAR, affirme qu’un d\u00e9bit viable et durable d\u00e9pend de la capacit\u00e9 \u00e0 r\u00e9diger des devis efficaces. \u00ab L’\u00e9poque o\u00f9 l’on \u00e9crivait une \u00ab feuille de rue \u00bb de 15 \u00e0 20 minutes est r\u00e9volue \u00bb, explique-t-il. \u00ab Nous devons programmer ces v\u00e9hicules et pr\u00e9parer le client au temps qu’il faut pour r\u00e9diger un devis complet, qui inclut un d\u00e9montage partiel, afin que le processus de r\u00e9paration de carrosserie se d\u00e9roule sans heurts. \u00bb<\/p>\n

Organiser pour normaliser<\/strong><\/h2>\n

Domenic Prochilo, vice-pr\u00e9sident de Simplicity Soins d’auto, note qu’un autre facteur cl\u00e9 pour parvenir \u00e0 un processus efficace de d\u00e9bit durable est d’avoir une approche \u00ab organiser pour standardiser \u00bb le processus. \u00ab Le maintien d’un lieu de travail organis\u00e9 facilite grandement la normalisation des processus, de l’avant du bureau \u00e0 l’arri\u00e8re de l’atelier \u00bb, explique-t-il. De plus, en se concentrant toujours sur la compression des d\u00e9lais d’un processus \u00e0 l’autre, le r\u00e9sultat est tr\u00e8s puissant, affirme M. Prochilo. Parmi les strat\u00e9gies permettant d’y parvenir efficacement, citons \u00ab la compression des d\u00e9lais d’estimation, la dur\u00e9e du cycle des comptes clients et l’optimisation des cycles des stands. \u00bb<\/p>\n

Les centres de r\u00e9paration de carrosserie sont aujourd’hui soumis \u00e0 une pression constante, les objectifs op\u00e9rationnels et financiers devenant chaque jour plus difficiles \u00e0 atteindre. Si l’on ajoute \u00e0 cela des obstacles suppl\u00e9mentaires, tels que les perturbations de la cha\u00eene d’approvisionnement et des pi\u00e8ces d\u00e9tach\u00e9es, la situation devient encore plus difficile. C’est pourquoi nous voyons de plus en plus de centres de carrosserie se concentrer sur une strat\u00e9gie de r\u00e9paration d’abord. L’ex\u00e9cuter correctement, cependant, exige quelques consid\u00e9rations minutieuses. Par exemple, des investissements importants dans les outils et les \u00e9quipements sont n\u00e9cessaires. \u00ab Parmi les outils qu’un atelier doit poss\u00e9der pour tirer le meilleur parti d’une strat\u00e9gie de r\u00e9paration plut\u00f4t que de remplacement figurent les outils d’extraction des bosses et les outils de r\u00e9paration du plastique tels que les soudeuses \u00e0 l’azote, les agrafeuses pour pare-chocs et les kits de r\u00e9paration de produits connexes \u00bb, explique M. Prochilo.<\/p>\n

Att\u00e9nuer les p\u00e9nuries de pi\u00e8ces<\/strong><\/h2>\n

En r\u00e9alisant les investissements n\u00e9cessaires et en adoptant un \u00e9tat d’esprit ax\u00e9 sur la r\u00e9paration, M. Prochilo affirme qu’un atelier de carrosserie peut \u00eatre en mesure de r\u00e9parer environ 70 % de tous les panneaux, ce qui permet d’att\u00e9nuer l’impact des p\u00e9nuries de pi\u00e8ces tout en r\u00e9duisant la dur\u00e9e du cycle et en augmentant la rentabilit\u00e9 globale.<\/p>\n

Un autre facteur cl\u00e9 que les ateliers de carrosserie doivent prendre en compte est le personnel. \u00ab Le fait de disposer d’un personnel disponible \u00e0 tout moment est l’une des cl\u00e9s du maintien du d\u00e9bit lorsque l’activit\u00e9 conna\u00eet des pics et des creux \u00bb, explique Stu Klein, formateur technique pour le R\u00e9seau Fix. Cela dit, il note qu’en g\u00e9n\u00e9ral, les b\u00e9n\u00e9fices de l’industrie ne sont pas assez importants pour maintenir le personnel pendant la mar\u00e9e basse, ce qui conduit souvent \u00e0 des licenciements, ce que nous avons vu pendant la pand\u00e9mie de COVID-19. Le probl\u00e8me est que, lorsque l’activit\u00e9 reprend, il peut \u00eatre difficile d’attirer les bonnes personnes, en particulier si le personnel a \u00e9t\u00e9 licenci\u00e9 de mani\u00e8re permanente. C’est pourquoi de bons plans de dotation en personnel sont essentiels pour obtenir un rendement efficace de l’atelier. Sinon, vous risquez de vous retrouver avec des campagnes de recrutement co\u00fbteuses qui grugent encore plus l’efficacit\u00e9 op\u00e9rationnelle et les b\u00e9n\u00e9fices du magasin \u00e0 un moment o\u00f9 l’entreprise ne peut pas se le permettre.<\/p>\n

M. Klein souligne \u00e9galement l’importance de mettre l’accent sur le service \u00e0 la client\u00e8le et sur une communication solide, en particulier en p\u00e9riode d’incertitude, lorsque de nombreux facteurs \u00e9chappent au contr\u00f4le d’un magasin. \u00ab Nous devons informer clairement les clients d\u00e8s le d\u00e9part des d\u00e9fis auxquels nous sommes confront\u00e9s, du type de retard auquel ils peuvent s’attendre, de ce que nous pouvons et ne pouvons pas faire, et maintenir des mises \u00e0 jour r\u00e9guli\u00e8res. Faisons en sorte que les clients soient satisfaits de ce que nous avons fait dans la r\u00e9alit\u00e9 des conditions actuelles du march\u00e9. \u00bb<\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

La r\u00e9duction des d\u00e9lais et l’accent mis sur les r\u00e9parations sont essentiels pour atteindre l’efficacit\u00e9 en atelier. Un d\u00e9bit efficace est la cl\u00e9 du succ\u00e8s d’un atelier de carrosserie. Pourtant, pour y parvenir, il faut bien comprendre les processus n\u00e9cessaires et \u00eatre capable de les ex\u00e9cuter. Andrew Northrup, directeur de zone chez CARSTAR, affirme qu’un…<\/p>\n","protected":false},"author":187,"featured_media":367712,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[610,817],"tags":[837],"class_list":["post-367728","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-carrosserie","category-carrosserie-editorial","tag-entretien-et-reparation-fr"],"acf":[],"yoast_head":"\nUn processus durable - Autosphere<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/autosphere.ca\/fr\/carrosserie\/2022\/08\/11\/un-processus-durable\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Un processus durable\" \/>\n<meta property=\"og:description\" content=\"La r\u00e9duction des d\u00e9lais et l’accent mis sur les r\u00e9parations sont essentiels pour atteindre l’efficacit\u00e9 en atelier. 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