{"id":365751,"date":"2022-07-13T15:55:28","date_gmt":"2022-07-13T19:55:28","guid":{"rendered":"https:\/\/autosphere.ca\/?p=365751"},"modified":"2022-07-13T15:55:28","modified_gmt":"2022-07-13T19:55:28","slug":"la-patience-en-matiere-dexperience-client","status":"publish","type":"post","link":"https:\/\/autosphere.ca\/fr\/concessionnaires\/2022\/07\/13\/la-patience-en-matiere-dexperience-client\/","title":{"rendered":"La patience en mati\u00e8re d\u2019exp\u00e9rience client"},"content":{"rendered":"<p><strong>La patience en 2022 est de mise ! En plus du manque de personnel, plusieurs employ\u00e9s prennent des vacances pour la saison estivale.<\/strong><\/p>\n<p>La relation client 2022-2023 est bas\u00e9e sur deux principaux enjeux\u00a0: la personnalisation ainsi que la coh\u00e9rence en mati\u00e8re de communication. Des enjeux majeurs nous attendent en 2022. Nous devons absolument r\u00e9pondre efficacement aux sollicitations et aux demandes de la client\u00e8le. M\u00eame si votre personnel est r\u00e9duit, chaque entreprise se doit de trouver une solution que ce soit la prise de RDV en ligne, le chat Internet, les textos ou les courriels ! Sachez que le client veut discuter avec une personne ou avec la robotique, et ce peu importe le mode de communication. Soyez \u00e0 l\u2019\u00e9coute des besoins et surtout r\u00e9pondez efficacement \u00e0 vos clients.<\/p>\n<p>L\u2019innovation repr\u00e9sente un \u00e9l\u00e9ment essentiel au bon d\u00e9veloppement strat\u00e9gique. Vous devez toujours innover pour satisfaire votre client\u00e8le et ce, en continu. Facile en th\u00e9orie, mais en pratique, un peu plus difficile. Il faut sans cesse maintenir une dynamique permettant de p\u00e9renniser le service client. Il faut \u00e9galement toujours mettre le client au centre de toute d\u00e9cision d\u2019affaires, le placer au c\u0153ur de l\u2019entreprise en innovant constamment. Humaniser \u00e0 100 % votre relation client ! Laissez le client choisir ses pr\u00e9f\u00e9rences quant \u00e0 l\u2019humanisation ; d\u00e9sire-t-il un appel, un courriel, un texto, un chat ! Pensez aux outils de gestion CRM et optimisez vos syst\u00e8mes technologiques pour les rendre \u00e9nergiques pour votre personnel et surtout pour satisfaire et bien suivre votre client\u00e8le. Nous savons que la transformation digitale imposera de nouveaux d\u00e9fis et il ne faudra pas oublier les contacts humains qui demeurent essentiels.<span class=\"Apple-converted-space\">\u00a0<\/span><\/p>\n<p>Les attentes de la client\u00e8le sont de plus en plus exigeantes et la fid\u00e9lisation restera toujours votre cheval de bataille pour les ann\u00e9es \u00e0 venir. Le service client repr\u00e9sente un r\u00e9el centre de profit pour toute organisation. En 2022-2023, il faudra absolument\u00a0:<\/p>\n<ul>\n<li>Allez au-del\u00e0 des attentes client ;<\/li>\n<li>Construire une relation de proximit\u00e9 avec la client\u00e8le ;<\/li>\n<li>Investir pour optimiser la relation client ;<\/li>\n<li>Offrir les outils \u00e0 votre personnel pour bien servir le client.<\/li>\n<\/ul>\n<p>La patience, prendre le temps de r\u00e9fl\u00e9chir ! Les clients impatients doivent \u00eatre convertis en patients ! Un art pour l\u2019exp\u00e9rience client de diriger celui-ci vers la patience, la sagesse absolue. Formez votre personnel pour qu\u2019il soit en mesure de bien guider le client, de l\u2019orienter, de l\u2019\u00e9couter, de le s\u00e9curiser, de l\u2019informer, de communiquer la r\u00e9alit\u00e9 et surtout de le comprendre et lui offrir un service digne hautement satisfaisant. Il est si facile de prendre le temps de bien servir le client. Respirons par le nez et un client \u00e0 la fois !<\/p>\n<p>Peu importe l\u2019industrie et surtout avec cette p\u00e9riode pand\u00e9mique, les clients doivent user de patience dans tous les domaines. Une question d\u2019attitude et surtout de respect. Si nous d\u00e9sirons avoir du service, chaque individu devra \u00eatre respectueux et surtout compr\u00e9hensif face \u00e0 la p\u00e9nurie de personnel. L\u2019intelligence humaine prendra le dessus sur l\u2019impatience des insatisfaits continuels.<span class=\"Apple-converted-space\">\u00a0<\/span><\/p>\n<blockquote><p><i>La patience est un \u00e9l\u00e9ment cl\u00e9 de la r\u00e9ussite<\/i>.<\/p>\n<p>\u2013 Bill Gates<\/p><\/blockquote>\n<hr \/>\n<p><em>Yanick Jomphe est consultante en formation et sp\u00e9cialiste en implantation de syst\u00e8mes de relance CRM. D\u00e9tentrice d\u2019un B.A.A., d\u2019un M.B.A. et d\u2019un Ph.D.. Formation en ligne et en vid\u00e9oconf\u00e9rence disponible. info@consultantsyjomphe.com.<\/em><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>La patience en 2022 est de mise ! En plus du manque de personnel, plusieurs employ\u00e9s prennent des vacances pour la saison estivale. La relation client 2022-2023 est bas\u00e9e sur deux principaux enjeux\u00a0: la personnalisation ainsi que la coh\u00e9rence en mati\u00e8re de communication. Des enjeux majeurs nous attendent en 2022. Nous devons absolument r\u00e9pondre efficacement&#8230;<\/p>\n","protected":false},"author":108,"featured_media":365752,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[808,646],"tags":[4685],"class_list":["post-365751","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-chroniques-experts-concessionnaires","category-concessionnaires","tag-ventes-et-marketing"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>La patience en mati\u00e8re d\u2019exp\u00e9rience client - Autosphere<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/autosphere.ca\/fr\/concessionnaires\/2022\/07\/13\/la-patience-en-matiere-dexperience-client\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"La patience en mati\u00e8re d\u2019exp\u00e9rience client\" \/>\n<meta property=\"og:description\" content=\"La patience en 2022 est de mise ! En plus du manque de personnel, plusieurs employ\u00e9s prennent des vacances pour la saison estivale. La relation client 2022-2023 est bas\u00e9e sur deux principaux enjeux\u00a0: la personnalisation ainsi que la coh\u00e9rence en mati\u00e8re de communication. Des enjeux majeurs nous attendent en 2022. Nous devons absolument r\u00e9pondre efficacement...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/autosphere.ca\/fr\/concessionnaires\/2022\/07\/13\/la-patience-en-matiere-dexperience-client\/\" \/>\n<meta property=\"og:site_name\" content=\"Autosphere\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/autosphere.ca\" \/>\n<meta property=\"article:published_time\" content=\"2022-07-13T19:55:28+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/autosphere.ca\/wp-content\/uploads\/2022\/07\/Yanick-Jomph_WP.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"758\" \/>\n\t<meta property=\"og:image:height\" content=\"585\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Yanick Jomphe\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@autosphere_ca\" \/>\n<meta name=\"twitter:site\" content=\"@autosphere_ca\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Yanick Jomphe\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/autosphere.ca\\\/fr\\\/concessionnaires\\\/2022\\\/07\\\/13\\\/la-patience-en-matiere-dexperience-client\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/autosphere.ca\\\/fr\\\/concessionnaires\\\/2022\\\/07\\\/13\\\/la-patience-en-matiere-dexperience-client\\\/\"},\"author\":{\"name\":\"Yanick Jomphe\",\"@id\":\"https:\\\/\\\/autosphere.ca\\\/fr\\\/#\\\/schema\\\/person\\\/e3e65ff7cf23b2695d9094cbb09419c7\"},\"headline\":\"La patience en mati\u00e8re d\u2019exp\u00e9rience client\",\"datePublished\":\"2022-07-13T19:55:28+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/autosphere.ca\\\/fr\\\/concessionnaires\\\/2022\\\/07\\\/13\\\/la-patience-en-matiere-dexperience-client\\\/\"},\"wordCount\":596,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/autosphere.ca\\\/fr\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/autosphere.ca\\\/fr\\\/concessionnaires\\\/2022\\\/07\\\/13\\\/la-patience-en-matiere-dexperience-client\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/autosphere.ca\\\/wp-content\\\/uploads\\\/2022\\\/07\\\/Yanick-Jomph_WP.jpg\",\"keywords\":[\"Ventes et marketing\"],\"articleSection\":[\"Chronique concessionnaires\",\"Concessionnaires\"],\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/autosphere.ca\\\/fr\\\/concessionnaires\\\/2022\\\/07\\\/13\\\/la-patience-en-matiere-dexperience-client\\\/#respond\"]}],\"copyrightYear\":\"2022\",\"copyrightHolder\":{\"@id\":\"https:\\\/\\\/autosphere.ca\\\/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/autosphere.ca\\\/fr\\\/concessionnaires\\\/2022\\\/07\\\/13\\\/la-patience-en-matiere-dexperience-client\\\/\",\"url\":\"https:\\\/\\\/autosphere.ca\\\/fr\\\/concessionnaires\\\/2022\\\/07\\\/13\\\/la-patience-en-matiere-dexperience-client\\\/\",\"name\":\"La patience en mati\u00e8re d\u2019exp\u00e9rience client - Autosphere\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/autosphere.ca\\\/fr\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/autosphere.ca\\\/fr\\\/concessionnaires\\\/2022\\\/07\\\/13\\\/la-patience-en-matiere-dexperience-client\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/autosphere.ca\\\/fr\\\/concessionnaires\\\/2022\\\/07\\\/13\\\/la-patience-en-matiere-dexperience-client\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/autosphere.ca\\\/wp-content\\\/uploads\\\/2022\\\/07\\\/Yanick-Jomph_WP.jpg\",\"datePublished\":\"2022-07-13T19:55:28+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/autosphere.ca\\\/fr\\\/concessionnaires\\\/2022\\\/07\\\/13\\\/la-patience-en-matiere-dexperience-client\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/autosphere.ca\\\/fr\\\/concessionnaires\\\/2022\\\/07\\\/13\\\/la-patience-en-matiere-dexperience-client\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/autosphere.ca\\\/fr\\\/concessionnaires\\\/2022\\\/07\\\/13\\\/la-patience-en-matiere-dexperience-client\\\/#primaryimage\",\"url\":\"https:\\\/\\\/autosphere.ca\\\/wp-content\\\/uploads\\\/2022\\\/07\\\/Yanick-Jomph_WP.jpg\",\"contentUrl\":\"https:\\\/\\\/autosphere.ca\\\/wp-content\\\/uploads\\\/2022\\\/07\\\/Yanick-Jomph_WP.jpg\",\"width\":758,\"height\":585},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/autosphere.ca\\\/fr\\\/concessionnaires\\\/2022\\\/07\\\/13\\\/la-patience-en-matiere-dexperience-client\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Autosphere\",\"item\":\"https:\\\/\\\/autosphere.ca\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Concessionnaires\",\"item\":\"https:\\\/\\\/autosphere.ca\\\/fr\\\/category\\\/concessionnaires\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"La patience en mati\u00e8re d\u2019exp\u00e9rience client\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/autosphere.ca\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/autosphere.ca\\\/fr\\\/\",\"name\":\"Autosphere\",\"description\":\"Articles et nouvelles de l&#039;industrie automobile\",\"publisher\":{\"@id\":\"https:\\\/\\\/autosphere.ca\\\/fr\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/autosphere.ca\\\/fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/autosphere.ca\\\/fr\\\/#organization\",\"name\":\"Autosphere\",\"url\":\"https:\\\/\\\/autosphere.ca\\\/fr\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/autosphere.ca\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/autosphere.ca\\\/wp-content\\\/uploads\\\/2021\\\/06\\\/AutosphereLogo-SM.png\",\"contentUrl\":\"https:\\\/\\\/autosphere.ca\\\/wp-content\\\/uploads\\\/2021\\\/06\\\/AutosphereLogo-SM.png\",\"width\":586,\"height\":586,\"caption\":\"Autosphere\"},\"image\":{\"@id\":\"https:\\\/\\\/autosphere.ca\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/autosphere.ca\",\"https:\\\/\\\/x.com\\\/autosphere_ca\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/autosphere-en\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/autosphere.ca\\\/fr\\\/#\\\/schema\\\/person\\\/e3e65ff7cf23b2695d9094cbb09419c7\",\"name\":\"Yanick Jomphe\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/autosphere.ca\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/cropped-Yanick-Jomphe-96x96.jpg\",\"url\":\"https:\\\/\\\/autosphere.ca\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/cropped-Yanick-Jomphe-96x96.jpg\",\"contentUrl\":\"https:\\\/\\\/autosphere.ca\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/cropped-Yanick-Jomphe-96x96.jpg\",\"caption\":\"Yanick Jomphe\"},\"description\":\"Yanick Jomphe est consultante en formation et sp\u00e9cialiste en implantation de syst\u00e8mes de relanceCRM. D\u00e9tentrice d\u2019un B.A.A., d\u2019un M.B.A. et d\u2019un Ph.D.. Formation en ligne et en vid\u00e9oconf\u00e9rence offert info@consultantsyjomphe.com. Yanick Jomphe is a training consultant and a specialist in the implementation of CRM reminder systems. She holds a B.A.A., M.B.A. and Ph.D. on the impact of stakeholder involvement in the implementation of management tools on organizational performance. Online training available at info@consultantsyjomphe.com.\",\"sameAs\":[\"https:\\\/\\\/autosphere.ca\",\"Melanie Gedeon\"],\"url\":\"https:\\\/\\\/autosphere.ca\\\/fr\\\/author\\\/yjomphe\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"La patience en mati\u00e8re d\u2019exp\u00e9rience client - Autosphere","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/autosphere.ca\/fr\/concessionnaires\/2022\/07\/13\/la-patience-en-matiere-dexperience-client\/","og_locale":"fr_FR","og_type":"article","og_title":"La patience en mati\u00e8re d\u2019exp\u00e9rience client","og_description":"La patience en 2022 est de mise ! En plus du manque de personnel, plusieurs employ\u00e9s prennent des vacances pour la saison estivale. La relation client 2022-2023 est bas\u00e9e sur deux principaux enjeux\u00a0: la personnalisation ainsi que la coh\u00e9rence en mati\u00e8re de communication. Des enjeux majeurs nous attendent en 2022. Nous devons absolument r\u00e9pondre efficacement...","og_url":"https:\/\/autosphere.ca\/fr\/concessionnaires\/2022\/07\/13\/la-patience-en-matiere-dexperience-client\/","og_site_name":"Autosphere","article_publisher":"https:\/\/www.facebook.com\/autosphere.ca","article_published_time":"2022-07-13T19:55:28+00:00","og_image":[{"width":758,"height":585,"url":"https:\/\/autosphere.ca\/wp-content\/uploads\/2022\/07\/Yanick-Jomph_WP.jpg","type":"image\/jpeg"}],"author":"Yanick Jomphe","twitter_card":"summary_large_image","twitter_creator":"@autosphere_ca","twitter_site":"@autosphere_ca","twitter_misc":{"\u00c9crit par":"Yanick Jomphe","Dur\u00e9e de lecture estim\u00e9e":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/autosphere.ca\/fr\/concessionnaires\/2022\/07\/13\/la-patience-en-matiere-dexperience-client\/#article","isPartOf":{"@id":"https:\/\/autosphere.ca\/fr\/concessionnaires\/2022\/07\/13\/la-patience-en-matiere-dexperience-client\/"},"author":{"name":"Yanick Jomphe","@id":"https:\/\/autosphere.ca\/fr\/#\/schema\/person\/e3e65ff7cf23b2695d9094cbb09419c7"},"headline":"La patience en mati\u00e8re d\u2019exp\u00e9rience client","datePublished":"2022-07-13T19:55:28+00:00","mainEntityOfPage":{"@id":"https:\/\/autosphere.ca\/fr\/concessionnaires\/2022\/07\/13\/la-patience-en-matiere-dexperience-client\/"},"wordCount":596,"commentCount":0,"publisher":{"@id":"https:\/\/autosphere.ca\/fr\/#organization"},"image":{"@id":"https:\/\/autosphere.ca\/fr\/concessionnaires\/2022\/07\/13\/la-patience-en-matiere-dexperience-client\/#primaryimage"},"thumbnailUrl":"https:\/\/autosphere.ca\/wp-content\/uploads\/2022\/07\/Yanick-Jomph_WP.jpg","keywords":["Ventes et marketing"],"articleSection":["Chronique concessionnaires","Concessionnaires"],"inLanguage":"fr-FR","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/autosphere.ca\/fr\/concessionnaires\/2022\/07\/13\/la-patience-en-matiere-dexperience-client\/#respond"]}],"copyrightYear":"2022","copyrightHolder":{"@id":"https:\/\/autosphere.ca\/#organization"}},{"@type":"WebPage","@id":"https:\/\/autosphere.ca\/fr\/concessionnaires\/2022\/07\/13\/la-patience-en-matiere-dexperience-client\/","url":"https:\/\/autosphere.ca\/fr\/concessionnaires\/2022\/07\/13\/la-patience-en-matiere-dexperience-client\/","name":"La patience en mati\u00e8re d\u2019exp\u00e9rience client - Autosphere","isPartOf":{"@id":"https:\/\/autosphere.ca\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/autosphere.ca\/fr\/concessionnaires\/2022\/07\/13\/la-patience-en-matiere-dexperience-client\/#primaryimage"},"image":{"@id":"https:\/\/autosphere.ca\/fr\/concessionnaires\/2022\/07\/13\/la-patience-en-matiere-dexperience-client\/#primaryimage"},"thumbnailUrl":"https:\/\/autosphere.ca\/wp-content\/uploads\/2022\/07\/Yanick-Jomph_WP.jpg","datePublished":"2022-07-13T19:55:28+00:00","breadcrumb":{"@id":"https:\/\/autosphere.ca\/fr\/concessionnaires\/2022\/07\/13\/la-patience-en-matiere-dexperience-client\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/autosphere.ca\/fr\/concessionnaires\/2022\/07\/13\/la-patience-en-matiere-dexperience-client\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/autosphere.ca\/fr\/concessionnaires\/2022\/07\/13\/la-patience-en-matiere-dexperience-client\/#primaryimage","url":"https:\/\/autosphere.ca\/wp-content\/uploads\/2022\/07\/Yanick-Jomph_WP.jpg","contentUrl":"https:\/\/autosphere.ca\/wp-content\/uploads\/2022\/07\/Yanick-Jomph_WP.jpg","width":758,"height":585},{"@type":"BreadcrumbList","@id":"https:\/\/autosphere.ca\/fr\/concessionnaires\/2022\/07\/13\/la-patience-en-matiere-dexperience-client\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Autosphere","item":"https:\/\/autosphere.ca\/fr\/"},{"@type":"ListItem","position":2,"name":"Concessionnaires","item":"https:\/\/autosphere.ca\/fr\/category\/concessionnaires\/"},{"@type":"ListItem","position":3,"name":"La patience en mati\u00e8re d\u2019exp\u00e9rience client"}]},{"@type":"WebSite","@id":"https:\/\/autosphere.ca\/fr\/#website","url":"https:\/\/autosphere.ca\/fr\/","name":"Autosphere","description":"Articles et nouvelles de l&#039;industrie automobile","publisher":{"@id":"https:\/\/autosphere.ca\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/autosphere.ca\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/autosphere.ca\/fr\/#organization","name":"Autosphere","url":"https:\/\/autosphere.ca\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/autosphere.ca\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/autosphere.ca\/wp-content\/uploads\/2021\/06\/AutosphereLogo-SM.png","contentUrl":"https:\/\/autosphere.ca\/wp-content\/uploads\/2021\/06\/AutosphereLogo-SM.png","width":586,"height":586,"caption":"Autosphere"},"image":{"@id":"https:\/\/autosphere.ca\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/autosphere.ca","https:\/\/x.com\/autosphere_ca","https:\/\/www.linkedin.com\/company\/autosphere-en"]},{"@type":"Person","@id":"https:\/\/autosphere.ca\/fr\/#\/schema\/person\/e3e65ff7cf23b2695d9094cbb09419c7","name":"Yanick Jomphe","image":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/autosphere.ca\/wp-content\/uploads\/2026\/03\/cropped-Yanick-Jomphe-96x96.jpg","url":"https:\/\/autosphere.ca\/wp-content\/uploads\/2026\/03\/cropped-Yanick-Jomphe-96x96.jpg","contentUrl":"https:\/\/autosphere.ca\/wp-content\/uploads\/2026\/03\/cropped-Yanick-Jomphe-96x96.jpg","caption":"Yanick Jomphe"},"description":"Yanick Jomphe est consultante en formation et sp\u00e9cialiste en implantation de syst\u00e8mes de relanceCRM. D\u00e9tentrice d\u2019un B.A.A., d\u2019un M.B.A. et d\u2019un Ph.D.. Formation en ligne et en vid\u00e9oconf\u00e9rence offert info@consultantsyjomphe.com. Yanick Jomphe is a training consultant and a specialist in the implementation of CRM reminder systems. She holds a B.A.A., M.B.A. and Ph.D. on the impact of stakeholder involvement in the implementation of management tools on organizational performance. Online training available at info@consultantsyjomphe.com.","sameAs":["https:\/\/autosphere.ca","Melanie Gedeon"],"url":"https:\/\/autosphere.ca\/fr\/author\/yjomphe\/"}]}},"_links":{"self":[{"href":"https:\/\/autosphere.ca\/fr\/wp-json\/wp\/v2\/posts\/365751","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/autosphere.ca\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/autosphere.ca\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/autosphere.ca\/fr\/wp-json\/wp\/v2\/users\/108"}],"replies":[{"embeddable":true,"href":"https:\/\/autosphere.ca\/fr\/wp-json\/wp\/v2\/comments?post=365751"}],"version-history":[{"count":0,"href":"https:\/\/autosphere.ca\/fr\/wp-json\/wp\/v2\/posts\/365751\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/autosphere.ca\/fr\/wp-json\/wp\/v2\/media\/365752"}],"wp:attachment":[{"href":"https:\/\/autosphere.ca\/fr\/wp-json\/wp\/v2\/media?parent=365751"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/autosphere.ca\/fr\/wp-json\/wp\/v2\/categories?post=365751"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/autosphere.ca\/fr\/wp-json\/wp\/v2\/tags?post=365751"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}