{"id":363976,"date":"2022-06-09T16:25:52","date_gmt":"2022-06-09T20:25:52","guid":{"rendered":"https:\/\/autosphere.ca\/?p=363976"},"modified":"2023-04-21T11:04:40","modified_gmt":"2023-04-21T15:04:40","slug":"alldata-tech-assist-franchit-une-etape-importante","status":"publish","type":"post","link":"https:\/\/autosphere.ca\/fr\/mecanique\/2022\/06\/09\/alldata-tech-assist-franchit-une-etape-importante\/","title":{"rendered":"ALLDATA Tech-Assist franchit une \u00e9tape importante"},"content":{"rendered":"<p><strong>L&rsquo;\u00e9quipe Tech-Assist d&rsquo;ALLDATA a r\u00e9cemment franchi une \u00e9tape importante dans l&rsquo;assistance \u00e0 la client\u00e8le : le 100 000e cas r\u00e9solu par le service d&rsquo;assistance t\u00e9l\u00e9phonique de diagnostic et de r\u00e9paration. <\/strong><\/p>\n<p><span data-preserver-spaces=\"true\">Depuis ses d\u00e9buts en 2014, Tech-Assist a re\u00e7u des critiques \u00e9logieuses pour son \u00e9quipe d\u00e9vou\u00e9e de ma\u00eetres techniciens certifi\u00e9s ASE, son temps de r\u00e9ponse rapide et son engagement ind\u00e9fectible \u00e0 r\u00e9soudre les d\u00e9fis de r\u00e9paration difficiles &#8211; quel que soit le nombre d&rsquo;appels n\u00e9cessaires.<\/span><\/p>\n<h2><strong><span data-preserver-spaces=\"true\">100 000 cas r\u00e9solus<\/span><\/strong><\/h2>\n<p><span data-preserver-spaces=\"true\">\u00ab Je suis tr\u00e8s fier de l&rsquo;\u00e9tape des 100 000 cas r\u00e9solus par ALLDATA Tech-Assist \u00bb, a d\u00e9clar\u00e9 Satwinder Mangat, pr\u00e9sident d&rsquo;ALLDATA. \u00ab Le fait que le personnel soit compos\u00e9 de ma\u00eetres techniciens certifi\u00e9s ASE &#8211; dont beaucoup ont des dizaines d&rsquo;ann\u00e9es d&rsquo;exp\u00e9rience &#8211; et qu&rsquo;il dispose des ressources de notre vaste base de donn\u00e9es technologiques place ALLDATA Tech-Assist \u00e0 l&rsquo;avant-garde des services d&rsquo;assistance t\u00e9l\u00e9phonique pour la r\u00e9paration automobile. \u00bb<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">ALLDATA Tech-Assist is a diagnostic hotline for advanced technical support.ALLDATA Tech-Assist est une ligne directe de diagnostic pour un support technique avanc\u00e9. Avec plus de 30 ma\u00eetres techniciens certifi\u00e9s ASE r\u00e9partis sur trois sites, ALLDATA dessert des clients au Canada et aux \u00c9tats-Unis. Qu&rsquo;un atelier ait besoin d&rsquo;un diagnostic ou de conseils de r\u00e9paration \u00e9tape par \u00e9tape, les ma\u00eetres techniciens certifi\u00e9s ASE d&rsquo;ALLDATA restent avec leurs clients jusqu&rsquo;\u00e0 ce que le probl\u00e8me soit r\u00e9solu. Cela inclut un nombre illimit\u00e9 d&rsquo;appels par cas (la moyenne est de trois) impliquant un v\u00e9hicule, un avantage qui est sup\u00e9rieur \u00e0 la norme pour la plupart des services d&rsquo;assistance t\u00e9l\u00e9phonique. En plus d&rsquo;un service d&rsquo;abonnement mensuel, ALLDATA Tech-Assist est \u00e9galement disponible sur une base de paiement \u00e0 l&rsquo;utilisation.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">En 2018, ALLDATA a d\u00e9velopp\u00e9 Tech Assist, en embauchant des techniciens suppl\u00e9mentaires \u00e0 son si\u00e8ge social d&rsquo;Elk Grove et dans de nouveaux centres d&rsquo;appels d&rsquo;assistance t\u00e9l\u00e9phonique en G\u00e9orgie et au Texas. ALLDATA a \u00e9galement augment\u00e9 les heures d&rsquo;ouverture de Tech-Assist, afin que les magasins d&rsquo;un bout \u00e0 l&rsquo;autre du pays aient acc\u00e8s six jours par semaine \u00e0 une assistance exceptionnelle et comp\u00e9tente en mati\u00e8re de diagnostic et de r\u00e9paration, quand et comment ils en ont besoin. Le service d&rsquo;assistance t\u00e9l\u00e9phonique est disponible en anglais, en espagnol et en fran\u00e7ais et fonctionne du lundi au samedi. <\/span><\/p>\n<h2><strong><span data-preserver-spaces=\"true\">Assistance experte de ma\u00eetres techniciens ASE<\/span><\/strong><\/h2>\n<p><span data-preserver-spaces=\"true\">L&rsquo;\u00e9quipe Tech-Assist est compos\u00e9e de v\u00e9t\u00e9rans chevronn\u00e9s du diagnostic, chacun ayant en moyenne plus de 25 ans d&rsquo;exp\u00e9rience dans la r\u00e9paration en tant que propri\u00e9taire d&rsquo;atelier, instructeur, r\u00e9dacteur de service et technicien. Chaque consultant a de l&rsquo;exp\u00e9rience avec plusieurs constructeurs automobiles et est expert dans l&rsquo;\u00e9laboration de plans de diagnostic personnalis\u00e9s qui permettent d&rsquo;aller rapidement \u00e0 la racine du probl\u00e8me et de communiquer clairement au client comment effectuer les r\u00e9parations n\u00e9cessaires.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">\u00ab Ce qui distingue notre service d&rsquo;assistance t\u00e9l\u00e9phonique, ce sont les gens ; l&rsquo;\u00e9quipe Tech-Assist a la passion d&rsquo;aider ses coll\u00e8gues techniciens et elle a acc\u00e8s aux derni\u00e8res technologies et informations sur les r\u00e9parations. C&rsquo;est une combinaison difficile \u00e0 battre \u00bb, a d\u00e9clar\u00e9 Mangat. \u00ab De plus, nous comprenons que les ateliers doivent pouvoir sortir les v\u00e9hicules de leur rayon et les mettre \u00e0 la disposition des clients. C&rsquo;est pourquoi 90 % de nos clients sont rappel\u00e9s dans les 90 minutes &#8211; bien plus rapidement que d&rsquo;autres services. \u00bb<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">L&rsquo;\u00e9quipe prend toutes sortes d&rsquo;appels sur tous les types de probl\u00e8mes li\u00e9s aux v\u00e9hicules publi\u00e9s dans ALLDATA. Il s&rsquo;agit notamment de l&rsquo;assistance aux proc\u00e9dures de diagnostic, des tests des syst\u00e8mes et composants \u00e9lectriques, des probl\u00e8mes de conduite et des r\u00e9parations m\u00e9caniques, entre autres.<\/span><\/p>\n<h2><strong><span data-preserver-spaces=\"true\"> Le confort suppl\u00e9mentaire du streaming vid\u00e9o en direct<\/span><\/strong><\/h2>\n<p><span data-preserver-spaces=\"true\">Un autre avantage offert par ALLDATA Tech-Assist est que les clients peuvent utiliser leur smartphone et l&rsquo;application gratuite Rescue Lens pour se connecter en temps r\u00e9el avec un Master Tech ALLDATA. Ils peuvent \u00ab montrer \u00bb le probl\u00e8me \u00e0 l&rsquo;aide d&rsquo;une vid\u00e9o interactive en direct, et le consultant Tech-Assist peut \u00ab dessiner \u00bb sur l&rsquo;\u00e9cran pour aider \u00e0 localiser le probl\u00e8me de diagnostic ou la solution de r\u00e9paration. <\/span><a class=\"editor-rtfLink\" href=\"https:\/\/youtu.be\/2pIOBzqJJPo\" target=\"_blank\" rel=\"noopener\"><span data-preserver-spaces=\"true\">Regardez cette courte vid\u00e9o<\/span><\/a> <span data-preserver-spaces=\"true\">pour voir l&rsquo;\u00e9quipe Tech-Assist d&rsquo;ALLDATA utiliser l&rsquo;application Rescue Lens.<\/span><\/p>\n<h2><strong><span data-preserver-spaces=\"true\">\u00c9loges des clients<\/span><\/strong><\/h2>\n<p><span data-preserver-spaces=\"true\">R\u00e9cemment, un client du Tennessee a appel\u00e9 pour parler \u00e0 un superviseur. En g\u00e9n\u00e9ral, ce n&rsquo;est pas une bonne chose. Heureusement, le propri\u00e9taire de l&rsquo;atelier voulait simplement remercier personnellement Tech-Assist pour son excellent service, et a distingu\u00e9 le consultant de Tech-Assist, Edward Suda, en disant : \u00ab Eddie n&rsquo;a pas fait de mauvais diagnostic sur un v\u00e9hicule pour lui depuis des mois et des mois qu&rsquo;il travaille avec lui. \u00bb<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">Un autre client a appel\u00e9 pour remercier Jordan Colburn de l&rsquo;\u00e9quipe Tech-Assist de l&rsquo;avoir aid\u00e9 \u00e0 atteindre l&rsquo;un de ses meilleurs mois de revenus, 10 000 $ de plus que son meilleur mois pr\u00e9c\u00e9dent, ce qu&rsquo;il attribue directement \u00e0 l&rsquo;expertise technique de Jordan.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">Un client payant en Virginie (qui utilisait les informations de r\u00e9paration d&rsquo;un concurrent) a d\u00e9clar\u00e9 qu&rsquo;il \u00e9tait tellement impressionn\u00e9 par son consultant Tech-Assist qu&rsquo;il a annul\u00e9 l&rsquo;abonnement du concurrent et s&rsquo;est inscrit chez ALLDATA, ce qu&rsquo;il a fait.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">Un technicien de Pennzoil 10-Minute Oil Change a \u00e9crit pour dire : \u00ab J&rsquo;ai essay\u00e9 d&rsquo;autres services d&rsquo;assistance t\u00e9l\u00e9phonique. Ils ne peuvent pas rivaliser avec ALLDATA Tech-Assist pour leur temps de r\u00e9ponse rapide et leur professionnalisme in\u00e9gal\u00e9. Sur une \u00e9chelle de 1 \u00e0 10, 10 \u00e9tant fantastique, je donne \u00e0 l&rsquo;\u00e9quipe d&rsquo;ALLDATA Tech-Assist une note de 10+++. \u00bb<\/span><\/p>\n<h2><strong><span data-preserver-spaces=\"true\">Conseils techniques : des dossiers de l&rsquo;assistance technique<\/span><\/strong><\/h2>\n<p><span data-preserver-spaces=\"true\">ALLDATA documente chaque appel qui passe par la ligne Tech-Assist. Ces cas v\u00e9rifi\u00e9s sont ajout\u00e9s \u00e0 <\/span><a class=\"editor-rtfLink\" href=\"https:\/\/www.alldata.com\/us\/en\/community\" target=\"_blank\" rel=\"noopener\">Community,<\/a> <span data-preserver-spaces=\"true\">la base de donn\u00e9es en ligne ALLDATA des r\u00e9parations v\u00e9rifi\u00e9es, des bulletins de diagnostic et des millions de causes probables, incluse dans les abonnements ALLDATA Repair et ALLDATA Collision. Des conseils techniques sont \u00e9galement publi\u00e9s chaque mois dans <\/span>ALLDATA News,\u00a0<span data-preserver-spaces=\"true\">See all <\/span><a class=\"editor-rtfLink\" href=\"https:\/\/www.alldata.com\/us\/en\/tech-tips\" target=\"_blank\" rel=\"noopener\">Tech Tips<\/a><span data-preserver-spaces=\"true\">.<\/span><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>L&rsquo;\u00e9quipe Tech-Assist d&rsquo;ALLDATA a r\u00e9cemment franchi une \u00e9tape importante dans l&rsquo;assistance \u00e0 la client\u00e8le : le 100 000e cas r\u00e9solu par le service d&rsquo;assistance t\u00e9l\u00e9phonique de diagnostic et de r\u00e9paration. Depuis ses d\u00e9buts en 2014, Tech-Assist a re\u00e7u des critiques \u00e9logieuses pour son \u00e9quipe d\u00e9vou\u00e9e de ma\u00eetres techniciens certifi\u00e9s ASE, son temps de r\u00e9ponse rapide&#8230;<\/p>\n","protected":false},"author":18,"featured_media":363861,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[825,632,5124],"tags":[2335,841],"class_list":["post-363976","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-mecanique-communique","category-mecanique","category-technologie-mecanique","tag-alldata","tag-technologie-fr"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>ALLDATA Tech-Assist franchit une \u00e9tape importante - Autosphere<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/autosphere.ca\/fr\/mecanique\/2022\/06\/09\/alldata-tech-assist-franchit-une-etape-importante\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ALLDATA Tech-Assist franchit une \u00e9tape importante\" \/>\n<meta property=\"og:description\" content=\"L&rsquo;\u00e9quipe Tech-Assist d&rsquo;ALLDATA a r\u00e9cemment franchi une \u00e9tape importante dans l&rsquo;assistance \u00e0 la client\u00e8le : le 100 000e cas r\u00e9solu par le service d&rsquo;assistance t\u00e9l\u00e9phonique de diagnostic et de r\u00e9paration. Depuis ses d\u00e9buts en 2014, Tech-Assist a re\u00e7u des critiques \u00e9logieuses pour son \u00e9quipe d\u00e9vou\u00e9e de ma\u00eetres techniciens certifi\u00e9s ASE, son temps de r\u00e9ponse rapide...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/autosphere.ca\/fr\/mecanique\/2022\/06\/09\/alldata-tech-assist-franchit-une-etape-importante\/\" \/>\n<meta property=\"og:site_name\" content=\"Autosphere\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/autosphere.ca\" \/>\n<meta property=\"article:published_time\" content=\"2022-06-09T20:25:52+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-04-21T15:04:40+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/autosphere.ca\/wp-content\/uploads\/2022\/06\/AllData_tech-assist-WP.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"758\" \/>\n\t<meta property=\"og:image:height\" content=\"585\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Shirley Brown\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@autosphere_ca\" \/>\n<meta name=\"twitter:site\" content=\"@autosphere_ca\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Shirley Brown\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/autosphere.ca\\\/fr\\\/mecanique\\\/2022\\\/06\\\/09\\\/alldata-tech-assist-franchit-une-etape-importante\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/autosphere.ca\\\/fr\\\/mecanique\\\/2022\\\/06\\\/09\\\/alldata-tech-assist-franchit-une-etape-importante\\\/\"},\"author\":{\"name\":\"Shirley Brown\",\"@id\":\"https:\\\/\\\/autosphere.ca\\\/fr\\\/#\\\/schema\\\/person\\\/f65c63614f1fafed9ccaed731a7e769a\"},\"headline\":\"ALLDATA Tech-Assist franchit une \u00e9tape importante\",\"datePublished\":\"2022-06-09T20:25:52+00:00\",\"dateModified\":\"2023-04-21T15:04:40+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/autosphere.ca\\\/fr\\\/mecanique\\\/2022\\\/06\\\/09\\\/alldata-tech-assist-franchit-une-etape-importante\\\/\"},\"wordCount\":1082,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/autosphere.ca\\\/fr\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/autosphere.ca\\\/fr\\\/mecanique\\\/2022\\\/06\\\/09\\\/alldata-tech-assist-franchit-une-etape-importante\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/autosphere.ca\\\/wp-content\\\/uploads\\\/2022\\\/06\\\/AllData_tech-assist-WP.jpeg\",\"keywords\":[\"ALLDATA\",\"Technologie\"],\"articleSection\":[\"Communiqu\u00e9 de presse\",\"M\u00e9canique\",\"Technologie m\u00e9canique\"],\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/autosphere.ca\\\/fr\\\/mecanique\\\/2022\\\/06\\\/09\\\/alldata-tech-assist-franchit-une-etape-importante\\\/#respond\"]}],\"copyrightYear\":\"2022\",\"copyrightHolder\":{\"@id\":\"https:\\\/\\\/autosphere.ca\\\/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/autosphere.ca\\\/fr\\\/mecanique\\\/2022\\\/06\\\/09\\\/alldata-tech-assist-franchit-une-etape-importante\\\/\",\"url\":\"https:\\\/\\\/autosphere.ca\\\/fr\\\/mecanique\\\/2022\\\/06\\\/09\\\/alldata-tech-assist-franchit-une-etape-importante\\\/\",\"name\":\"ALLDATA Tech-Assist franchit une \u00e9tape importante - Autosphere\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/autosphere.ca\\\/fr\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/autosphere.ca\\\/fr\\\/mecanique\\\/2022\\\/06\\\/09\\\/alldata-tech-assist-franchit-une-etape-importante\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/autosphere.ca\\\/fr\\\/mecanique\\\/2022\\\/06\\\/09\\\/alldata-tech-assist-franchit-une-etape-importante\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/autosphere.ca\\\/wp-content\\\/uploads\\\/2022\\\/06\\\/AllData_tech-assist-WP.jpeg\",\"datePublished\":\"2022-06-09T20:25:52+00:00\",\"dateModified\":\"2023-04-21T15:04:40+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/autosphere.ca\\\/fr\\\/mecanique\\\/2022\\\/06\\\/09\\\/alldata-tech-assist-franchit-une-etape-importante\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/autosphere.ca\\\/fr\\\/mecanique\\\/2022\\\/06\\\/09\\\/alldata-tech-assist-franchit-une-etape-importante\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/autosphere.ca\\\/fr\\\/mecanique\\\/2022\\\/06\\\/09\\\/alldata-tech-assist-franchit-une-etape-importante\\\/#primaryimage\",\"url\":\"https:\\\/\\\/autosphere.ca\\\/wp-content\\\/uploads\\\/2022\\\/06\\\/AllData_tech-assist-WP.jpeg\",\"contentUrl\":\"https:\\\/\\\/autosphere.ca\\\/wp-content\\\/uploads\\\/2022\\\/06\\\/AllData_tech-assist-WP.jpeg\",\"width\":758,\"height\":585},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/autosphere.ca\\\/fr\\\/mecanique\\\/2022\\\/06\\\/09\\\/alldata-tech-assist-franchit-une-etape-importante\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Autosphere\",\"item\":\"https:\\\/\\\/autosphere.ca\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"M\u00e9canique\",\"item\":\"https:\\\/\\\/autosphere.ca\\\/fr\\\/category\\\/mecanique\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"ALLDATA Tech-Assist franchit une \u00e9tape importante\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/autosphere.ca\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/autosphere.ca\\\/fr\\\/\",\"name\":\"Autosphere\",\"description\":\"Articles et nouvelles de l&#039;industrie automobile\",\"publisher\":{\"@id\":\"https:\\\/\\\/autosphere.ca\\\/fr\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/autosphere.ca\\\/fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/autosphere.ca\\\/fr\\\/#organization\",\"name\":\"Autosphere\",\"url\":\"https:\\\/\\\/autosphere.ca\\\/fr\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/autosphere.ca\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/autosphere.ca\\\/wp-content\\\/uploads\\\/2021\\\/06\\\/AutosphereLogo-SM.png\",\"contentUrl\":\"https:\\\/\\\/autosphere.ca\\\/wp-content\\\/uploads\\\/2021\\\/06\\\/AutosphereLogo-SM.png\",\"width\":586,\"height\":586,\"caption\":\"Autosphere\"},\"image\":{\"@id\":\"https:\\\/\\\/autosphere.ca\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/autosphere.ca\",\"https:\\\/\\\/x.com\\\/autosphere_ca\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/autosphere-en\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/autosphere.ca\\\/fr\\\/#\\\/schema\\\/person\\\/f65c63614f1fafed9ccaed731a7e769a\",\"name\":\"Shirley Brown\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/autosphere.ca\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/cropped-Shirley-Brown-96x96.jpg\",\"url\":\"https:\\\/\\\/autosphere.ca\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/cropped-Shirley-Brown-96x96.jpg\",\"contentUrl\":\"https:\\\/\\\/autosphere.ca\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/cropped-Shirley-Brown-96x96.jpg\",\"caption\":\"Shirley Brown\"},\"description\":\"Shirley Brown is the Associate Editor for Autosphere. She is responsible for content creation and promotional\\\/advertising support for both web and print platforms. Shirley Brown est \u00e9ditrice associ\u00e9e pour Autosphere. Elle voit \u00e0 la cr\u00e9ation de contenus et au soutien promotionnel \\\/ publicitaire pour les plateformes Web et imprim\u00e9e.\",\"sameAs\":[\"https:\\\/\\\/autosphere.ca\"],\"url\":\"https:\\\/\\\/autosphere.ca\\\/fr\\\/author\\\/shirleybrown\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"ALLDATA Tech-Assist franchit une \u00e9tape importante - Autosphere","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/autosphere.ca\/fr\/mecanique\/2022\/06\/09\/alldata-tech-assist-franchit-une-etape-importante\/","og_locale":"fr_FR","og_type":"article","og_title":"ALLDATA Tech-Assist franchit une \u00e9tape importante","og_description":"L&rsquo;\u00e9quipe Tech-Assist d&rsquo;ALLDATA a r\u00e9cemment franchi une \u00e9tape importante dans l&rsquo;assistance \u00e0 la client\u00e8le : le 100 000e cas r\u00e9solu par le service d&rsquo;assistance t\u00e9l\u00e9phonique de diagnostic et de r\u00e9paration. Depuis ses d\u00e9buts en 2014, Tech-Assist a re\u00e7u des critiques \u00e9logieuses pour son \u00e9quipe d\u00e9vou\u00e9e de ma\u00eetres techniciens certifi\u00e9s ASE, son temps de r\u00e9ponse rapide...","og_url":"https:\/\/autosphere.ca\/fr\/mecanique\/2022\/06\/09\/alldata-tech-assist-franchit-une-etape-importante\/","og_site_name":"Autosphere","article_publisher":"https:\/\/www.facebook.com\/autosphere.ca","article_published_time":"2022-06-09T20:25:52+00:00","article_modified_time":"2023-04-21T15:04:40+00:00","og_image":[{"width":758,"height":585,"url":"https:\/\/autosphere.ca\/wp-content\/uploads\/2022\/06\/AllData_tech-assist-WP.jpeg","type":"image\/jpeg"}],"author":"Shirley Brown","twitter_card":"summary_large_image","twitter_creator":"@autosphere_ca","twitter_site":"@autosphere_ca","twitter_misc":{"\u00c9crit par":"Shirley Brown","Dur\u00e9e de lecture estim\u00e9e":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/autosphere.ca\/fr\/mecanique\/2022\/06\/09\/alldata-tech-assist-franchit-une-etape-importante\/#article","isPartOf":{"@id":"https:\/\/autosphere.ca\/fr\/mecanique\/2022\/06\/09\/alldata-tech-assist-franchit-une-etape-importante\/"},"author":{"name":"Shirley Brown","@id":"https:\/\/autosphere.ca\/fr\/#\/schema\/person\/f65c63614f1fafed9ccaed731a7e769a"},"headline":"ALLDATA Tech-Assist franchit une \u00e9tape importante","datePublished":"2022-06-09T20:25:52+00:00","dateModified":"2023-04-21T15:04:40+00:00","mainEntityOfPage":{"@id":"https:\/\/autosphere.ca\/fr\/mecanique\/2022\/06\/09\/alldata-tech-assist-franchit-une-etape-importante\/"},"wordCount":1082,"commentCount":0,"publisher":{"@id":"https:\/\/autosphere.ca\/fr\/#organization"},"image":{"@id":"https:\/\/autosphere.ca\/fr\/mecanique\/2022\/06\/09\/alldata-tech-assist-franchit-une-etape-importante\/#primaryimage"},"thumbnailUrl":"https:\/\/autosphere.ca\/wp-content\/uploads\/2022\/06\/AllData_tech-assist-WP.jpeg","keywords":["ALLDATA","Technologie"],"articleSection":["Communiqu\u00e9 de presse","M\u00e9canique","Technologie m\u00e9canique"],"inLanguage":"fr-FR","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/autosphere.ca\/fr\/mecanique\/2022\/06\/09\/alldata-tech-assist-franchit-une-etape-importante\/#respond"]}],"copyrightYear":"2022","copyrightHolder":{"@id":"https:\/\/autosphere.ca\/#organization"}},{"@type":"WebPage","@id":"https:\/\/autosphere.ca\/fr\/mecanique\/2022\/06\/09\/alldata-tech-assist-franchit-une-etape-importante\/","url":"https:\/\/autosphere.ca\/fr\/mecanique\/2022\/06\/09\/alldata-tech-assist-franchit-une-etape-importante\/","name":"ALLDATA Tech-Assist franchit une \u00e9tape importante - Autosphere","isPartOf":{"@id":"https:\/\/autosphere.ca\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/autosphere.ca\/fr\/mecanique\/2022\/06\/09\/alldata-tech-assist-franchit-une-etape-importante\/#primaryimage"},"image":{"@id":"https:\/\/autosphere.ca\/fr\/mecanique\/2022\/06\/09\/alldata-tech-assist-franchit-une-etape-importante\/#primaryimage"},"thumbnailUrl":"https:\/\/autosphere.ca\/wp-content\/uploads\/2022\/06\/AllData_tech-assist-WP.jpeg","datePublished":"2022-06-09T20:25:52+00:00","dateModified":"2023-04-21T15:04:40+00:00","breadcrumb":{"@id":"https:\/\/autosphere.ca\/fr\/mecanique\/2022\/06\/09\/alldata-tech-assist-franchit-une-etape-importante\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/autosphere.ca\/fr\/mecanique\/2022\/06\/09\/alldata-tech-assist-franchit-une-etape-importante\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/autosphere.ca\/fr\/mecanique\/2022\/06\/09\/alldata-tech-assist-franchit-une-etape-importante\/#primaryimage","url":"https:\/\/autosphere.ca\/wp-content\/uploads\/2022\/06\/AllData_tech-assist-WP.jpeg","contentUrl":"https:\/\/autosphere.ca\/wp-content\/uploads\/2022\/06\/AllData_tech-assist-WP.jpeg","width":758,"height":585},{"@type":"BreadcrumbList","@id":"https:\/\/autosphere.ca\/fr\/mecanique\/2022\/06\/09\/alldata-tech-assist-franchit-une-etape-importante\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Autosphere","item":"https:\/\/autosphere.ca\/fr\/"},{"@type":"ListItem","position":2,"name":"M\u00e9canique","item":"https:\/\/autosphere.ca\/fr\/category\/mecanique\/"},{"@type":"ListItem","position":3,"name":"ALLDATA Tech-Assist franchit une \u00e9tape importante"}]},{"@type":"WebSite","@id":"https:\/\/autosphere.ca\/fr\/#website","url":"https:\/\/autosphere.ca\/fr\/","name":"Autosphere","description":"Articles et nouvelles de l&#039;industrie automobile","publisher":{"@id":"https:\/\/autosphere.ca\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/autosphere.ca\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/autosphere.ca\/fr\/#organization","name":"Autosphere","url":"https:\/\/autosphere.ca\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/autosphere.ca\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/autosphere.ca\/wp-content\/uploads\/2021\/06\/AutosphereLogo-SM.png","contentUrl":"https:\/\/autosphere.ca\/wp-content\/uploads\/2021\/06\/AutosphereLogo-SM.png","width":586,"height":586,"caption":"Autosphere"},"image":{"@id":"https:\/\/autosphere.ca\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/autosphere.ca","https:\/\/x.com\/autosphere_ca","https:\/\/www.linkedin.com\/company\/autosphere-en"]},{"@type":"Person","@id":"https:\/\/autosphere.ca\/fr\/#\/schema\/person\/f65c63614f1fafed9ccaed731a7e769a","name":"Shirley Brown","image":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/autosphere.ca\/wp-content\/uploads\/2026\/03\/cropped-Shirley-Brown-96x96.jpg","url":"https:\/\/autosphere.ca\/wp-content\/uploads\/2026\/03\/cropped-Shirley-Brown-96x96.jpg","contentUrl":"https:\/\/autosphere.ca\/wp-content\/uploads\/2026\/03\/cropped-Shirley-Brown-96x96.jpg","caption":"Shirley Brown"},"description":"Shirley Brown is the Associate Editor for Autosphere. She is responsible for content creation and promotional\/advertising support for both web and print platforms. Shirley Brown est \u00e9ditrice associ\u00e9e pour Autosphere. Elle voit \u00e0 la cr\u00e9ation de contenus et au soutien promotionnel \/ publicitaire pour les plateformes Web et imprim\u00e9e.","sameAs":["https:\/\/autosphere.ca"],"url":"https:\/\/autosphere.ca\/fr\/author\/shirleybrown\/"}]}},"_links":{"self":[{"href":"https:\/\/autosphere.ca\/fr\/wp-json\/wp\/v2\/posts\/363976","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/autosphere.ca\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/autosphere.ca\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/autosphere.ca\/fr\/wp-json\/wp\/v2\/users\/18"}],"replies":[{"embeddable":true,"href":"https:\/\/autosphere.ca\/fr\/wp-json\/wp\/v2\/comments?post=363976"}],"version-history":[{"count":0,"href":"https:\/\/autosphere.ca\/fr\/wp-json\/wp\/v2\/posts\/363976\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/autosphere.ca\/fr\/wp-json\/wp\/v2\/media\/363861"}],"wp:attachment":[{"href":"https:\/\/autosphere.ca\/fr\/wp-json\/wp\/v2\/media?parent=363976"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/autosphere.ca\/fr\/wp-json\/wp\/v2\/categories?post=363976"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/autosphere.ca\/fr\/wp-json\/wp\/v2\/tags?post=363976"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}