{"id":363320,"date":"2022-06-01T13:13:08","date_gmt":"2022-06-01T17:13:08","guid":{"rendered":"https:\/\/autosphere.ca\/?p=363320"},"modified":"2022-06-01T13:13:08","modified_gmt":"2022-06-01T17:13:08","slug":"solutions-en-matiere-de-service","status":"publish","type":"post","link":"https:\/\/autosphere.ca\/fr\/mecanique\/2022\/06\/01\/solutions-en-matiere-de-service\/","title":{"rendered":"Solutions en mati\u00e8re de service"},"content":{"rendered":"

Lorsqu\u2019il est question de logiciels de gestion d\u2019atelier (shop management software ou SMS), les prestataires de services doivent s\u2019assurer qu\u2019ils disposent d\u2019une solution qui r\u00e9pond \u00e0 leurs besoins, qui peut facilement s\u2019int\u00e9grer \u00e0 d\u2019autres fonctions telles que la gestion de la relation client (CRM), le catalogage des pi\u00e8ces et les informations sur les r\u00e9parations, qui soit facile \u00e0 utiliser par le personnel et qui offre la possibilit\u00e9 d\u2019\u00eatre mis \u00e0 niveau et d\u2019\u00e9voluer.<\/span><\/strong><\/p>\n

Les principaux fournisseurs de SMS l\u2019ont compris et ont cr\u00e9\u00e9 des solutions qui peuvent \u00eatre adapt\u00e9es aux besoins sp\u00e9cifiques d\u2019un atelier. <\/span><\/p>\n

\u00c9tat d\u2019esprit et solutions, un gage de succ\u00e8s<\/span><\/strong><\/h2>\n

Si l\u2019\u00e9quipement lui-m\u00eame est un \u00e9l\u00e9ment important, l\u2019\u00e9tat d\u2019esprit des propri\u00e9taires et des g\u00e9rants d\u2019atelier l\u2019est encore plus. Afin de tirer le plein potentiel de leur SMS, les ateliers doivent s\u2019assurer de b\u00e2tir des relations solides avec leurs clients en leur offrant une exp\u00e9rience rapide, efficace et satisfaisante. De plus, ils doivent constamment investir dans les outils, la technologie et la formation, ainsi que contr\u00f4ler et \u00e9valuer r\u00e9guli\u00e8rement les performances du personnel et de l\u2019entreprise. Ces facteurs, ainsi que l\u2019accent mis sur la satisfaction des clients, peuvent contribuer \u00e0 cr\u00e9er de bonnes occasions d\u2019affaires et fid\u00e9liser les clients existants en tirant parti de la puissance des solutions SMS. Nous pr\u00e9sentons ici quelques-uns des produits de gestion d\u2019atelier actuellement disponibles sur le march\u00e9 et les fonctionnalit\u00e9s qu\u2019ils offrent aux centres de services.<\/span><\/p>\n

ALLDATA<\/span><\/strong><\/h2>\n

ALLDATA propose trois solutions SMS diff\u00e9rentes pour les fournisseurs de services.\u00a0<\/span>ALLDATA Estimator a \u00e9t\u00e9 cr\u00e9\u00e9 comme une solution simple et efficace pour que les ateliers puissent cr\u00e9er des devis professionnels avec des donn\u00e9es sur les pi\u00e8ces et la main-d\u2019\u0153uvre provenant directement d\u2019ALLDATA. <\/span><\/p>\n

ALLDATA Shop Manager est quant \u00e0 elle une solution SMS con\u00e7ue pour les besoins quotidiens de l\u2019atelier, y compris les devis, les bons de travail, les factures, la gestion des clients, les commandes de pi\u00e8ces, les ventes courantes, les taxes et les rapports de paiement. <\/span><\/p>\n

Enfin, il y a ALLDATA Manage Online, la plateforme SMS la plus performante de la soci\u00e9t\u00e9. Bas\u00e9e sur Shop Manager, elle contient des fonctionnalit\u00e9s suppl\u00e9mentaires de rapports d\u2019activit\u00e9, une solution de gestion de la relation client et l\u2019int\u00e9gration avec Quickbooks, myCarFax, Demandforce, MechanicNet et Worldpay.<\/span><\/p>\n

De plus, ALLDATA fournit de multiples ressources en ligne, y compris des vid\u00e9os de formation en plus de l\u2019accueil client (onboarding). Ces ressources sont con\u00e7ues pour s\u2019assurer que le personnel de l\u2019atelier est capable de ma\u00eetriser rapidement et efficacement les fonctionnalit\u00e9s des solutions SMS d\u2019ALLDATA, maximisant ainsi la performance de l\u2019entreprise et le retour sur investissement.<\/span><\/p>\n

\"\"
ALLDATA Shop Manager. PHOTO ALLDATA<\/figcaption><\/figure>\n

 <\/p>\n

EPICOR<\/span><\/strong><\/h2>\n

Epicor fournit une suite de solutions destin\u00e9es aux prestataires de services. Celles-ci comprennent Epicor Service CRM, qui int\u00e8gre les meilleures technologies d\u2019Epicor pour aider les ateliers \u00e0 attirer et \u00e0 fid\u00e9liser les clients, \u00e0 r\u00e9cup\u00e9rer les clients perdus, \u00e0 g\u00e9n\u00e9rer plus de revenus par v\u00e9hicule et \u00e0 maximiser leur pr\u00e9sence sur les m\u00e9dias sociaux et en ligne. Nouveaut\u00e9 en 2022, une application mobile permet au personnel de l\u2019atelier de se connecter \u00e0 Service CRM et de communiquer avec les clients \u00e0 partir de leurs propres appareils.<\/span><\/p>\n

Service CRM comprend une suite compl\u00e8te de gestion de campagnes de marketing qui permet de gagner du temps ; un tableau de bord OBD4 truff\u00e9 de donn\u00e9es et d\u2019indicateurs qui permettent aux utilisateurs de suivre les \u00e9l\u00e9ments cl\u00e9s, notamment les r\u00e9ponses des clients ; des rapports de fr\u00e9quence qui permettent aux ateliers de suivre leurs performances et d\u2019\u00e9tablir des priorit\u00e9s en mati\u00e8re de marketing gr\u00e2ce \u00e0 des rapports d\u00e9taill\u00e9s ; ainsi qu\u2019une fonction Mtexting avec laquelle les ateliers peuvent envoyer des devis accompagn\u00e9s de photos pour acc\u00e9l\u00e9rer les approbations. <\/span><\/p>\n

L\u2019atelier peut \u00e9galement envoyer des rappels d\u2019entretien, des promotions sp\u00e9ciales, des notifications indiquant que la voiture du client est pr\u00eate \u00e0 \u00eatre r\u00e9cup\u00e9r\u00e9e et d\u2019autres communications qui ajoutent de la valeur \u00e0 la relation. Cette fonction peut aussi \u00eatre utilis\u00e9e pour encourager les clients \u00e0 publier des avis positifs sur Google et d\u2019autres sites. <\/span><\/p>\n

Epicor propose \u00e9galement d\u2019autres solutions, notamment son logiciel Integrated Service Estimator, le catalogue \u00e9lectronique de pi\u00e8ces de rechange Epicor PartExpert et la solution SideKick360, qui comporte une fonction \u00ab Chasseur d\u2019entretien \u00bb permettant d\u2019identifier les besoins d\u2019entretien non satisfaits de chaque v\u00e9hicule en fonction des intervalles recommand\u00e9s par les constructeurs et des param\u00e8tres personnalis\u00e9s de l\u2019atelier.<\/span><\/p>\n

VL COMMUNICATIONS<\/span><\/strong><\/h2>\n

Introduit pour la premi\u00e8re fois en 2007, AB Magique, de VL Communications, est une solution logicielle de gestion cl\u00e9 en main con\u00e7ue pour couvrir tous les aspects op\u00e9rationnels d\u2019un atelier afin de favoriser le succ\u00e8s et la rentabilit\u00e9. Dot\u00e9 non seulement d\u2019une interface CRM int\u00e9gr\u00e9e mais aussi MDI avec des programmes tels que Word et Excel, AB Magique est une solution de gestion compl\u00e8te et simple d\u2019utilisation. Le haut niveau de fonctionnalit\u00e9 de la plateforme permet aux employ\u00e9s de fixer des rendez-vous et de pr\u00e9parer syst\u00e9matiquement des devis et des factures pr\u00e9cises.<\/span><\/p>\n

Avec ce logiciel, on peut \u00e9galement commander des pi\u00e8ces aupr\u00e8s des fournisseurs et v\u00e9rifier les prix en ligne, ainsi qu\u2019envoyer des devis ou des bons de commande. De plus, la comptabilit\u00e9 int\u00e9gr\u00e9e g\u00e9n\u00e8re des statistiques en temps r\u00e9el. AB Magique s\u2019int\u00e8gre \u00e9galement aux catalogues et aux sites Web de commerce \u00e9lectronique des principaux distributeurs de pi\u00e8ces automobiles, tels que NAPA, CARQUEST et Uni-Select, et permet d\u2019envoyer des messages textes aux clients pour les informer de l\u2019ach\u00e8vement des r\u00e9parations et quand leur v\u00e9hicule est pr\u00eat.<\/span><\/p>\n

\"\"
Logiciel AB Magique de VL Communications. PHOTO VL Communications<\/figcaption><\/figure>\n

 <\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Lorsqu\u2019il est question de logiciels de gestion d\u2019atelier (shop management software ou SMS), les prestataires de services doivent s\u2019assurer qu\u2019ils disposent d\u2019une solution qui r\u00e9pond \u00e0 leurs besoins, qui peut facilement s\u2019int\u00e9grer \u00e0 d\u2019autres fonctions telles que la gestion de la relation client (CRM), le catalogage des pi\u00e8ces et les informations sur les r\u00e9parations, qui…<\/p>\n","protected":false},"author":187,"featured_media":363311,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[820,632],"tags":[837],"class_list":["post-363320","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-mecanique-editorial","category-mecanique","tag-entretien-et-reparation-fr"],"acf":[],"yoast_head":"\nSolutions en mati\u00e8re de service - Autosphere<\/title>\n<meta name=\"robots\" content=\"index, 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