{"id":359106,"date":"2022-04-06T18:53:55","date_gmt":"2022-04-06T22:53:55","guid":{"rendered":"https:\/\/autosphere.ca\/?p=359106"},"modified":"2022-04-07T22:54:44","modified_gmt":"2022-04-08T02:54:44","slug":"epicor-lance-une-application-mobile-pour-les-entreprises-de-services-automobiles","status":"publish","type":"post","link":"https:\/\/autosphere.ca\/fr\/mecanique\/2022\/04\/06\/epicor-lance-une-application-mobile-pour-les-entreprises-de-services-automobiles\/","title":{"rendered":"Epicor lance une application mobile pour les entreprises de services automobiles"},"content":{"rendered":"

Epicor, leader mondial en logiciels d’entreprise sectoriels<\/a> destin\u00e9s \u00e0 promouvoir la croissance des entreprises, a annonc\u00e9 le lancement de l’application mobile multifonctionnelle Epicor Service CRM pour les entreprises de services automobiles. <\/strong><\/p>\n

L’application mobile peut \u00eatre t\u00e9l\u00e9charg\u00e9e sur l’App Store et Google Play. L’utilisation de l’application n\u00e9cessite un abonnement actif \u00e0 Epicor Service CRM, une solution compl\u00e8te de gestion de la relation client utilis\u00e9e par plus de 1500 ateliers de r\u00e9paration g\u00e9n\u00e9rale, concessionnaires de pneus et autres entreprises de services automobiles au Canada et aux \u00c9tats-Unis.<\/p>\n

L’application mobile Service CRM permet aux propri\u00e9taires et aux g\u00e9rants d’ateliers de service, ainsi qu’\u00e0 d’autres personnes autoris\u00e9es, d’utiliser leurs appareils iOS ou Android pour entrer en contact avec les clients, g\u00e9rer les calendriers de leurs ateliers, cr\u00e9er et confirmer des rendez-vous de service et contr\u00f4ler en temps r\u00e9el l’engagement des clients et les mesures de marketing des ateliers. Toutes les fonctions et les donn\u00e9es connexes sont int\u00e9gr\u00e9es de mani\u00e8re transparente \u00e0 l’interface de bureau Service CRM de l’utilisateur.<\/p>\n

Module Mtexting<\/strong><\/h2>\n

L’application comprend \u00e9galement une fonctionnalit\u00e9 Mtexting compl\u00e8te ainsi qu’une nouvelle fonction premium Mtexting Broadcast, qui permet aux utilisateurs de cr\u00e9er et de lancer des diffusions de textes pour promouvoir des offres sp\u00e9ciales, de nouvelles offres de services et d’autres messages d’appel \u00e0 l’action pour g\u00e9n\u00e9rer des affaires. Disponible moyennant un abonnement payant, cette fonction peut \u00eatre utilis\u00e9e via l’application mobile et\/ou l’interface de bureau Service CRM de l’atelier.<\/p>\n

Le module Mtexting de l’application permet \u00e9galement aux utilisateurs de cr\u00e9er et de d\u00e9ployer des messages personnalis\u00e9s pour des interactions courantes telles que la notification \u00e0 un client que son v\u00e9hicule est pr\u00eat, le partage d’un devis de service, le remerciement des clients pour leur activit\u00e9, etc. Les notifications des messages entrants et des demandes de rendez-vous des clients sont affich\u00e9es en temps r\u00e9el sur l’\u00e9cran d’accueil de l’utilisateur.<\/p>\n

\u00ab Epicor continue d’investir et d’offrir des innovations qui permettent aux utilisateurs de Service CRM d’obtenir de puissantes informations et de satisfaire leurs clients. Cela a pour effet d’augmenter le nombre de baies et d’accro\u00eetre le taux de retour sur investissement \u00bb, a d\u00e9clar\u00e9 Tim Hardin, vice-pr\u00e9sident senior et directeur g\u00e9n\u00e9ral d’Epicor pour l’automobile. \u00ab Ces outils aident les magasins \u00e0 gagner du temps tout en r\u00e9pondant aux pr\u00e9f\u00e9rences num\u00e9riques, de plus en plus \u00e0 la demande, des consommateurs d’aujourd’hui. Les avantages nets d’une solide plateforme CRM sont une croissance plus rapide et plus rentable et une valeur commerciale accrue. \u00bb<\/p>\n

Pour t\u00e9l\u00e9charger l’application gratuite, recherchez \u00ab Epicor Service CRM \u00bb sur l’App Store ou Google Play. Pour en savoir plus sur l’application mobile et la solution Epicor Service CRM, appelez le 877-632-4638 ou visitez le site www.epicor.com\/EpicResults<\/a>.<\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Epicor, leader mondial en logiciels d’entreprise sectoriels destin\u00e9s \u00e0 promouvoir la croissance des entreprises, a annonc\u00e9 le lancement de l’application mobile multifonctionnelle Epicor Service CRM pour les entreprises de services automobiles. L’application mobile peut \u00eatre t\u00e9l\u00e9charg\u00e9e sur l’App Store et Google Play. L’utilisation de l’application n\u00e9cessite un abonnement actif \u00e0 Epicor Service CRM, une solution…<\/p>\n","protected":false},"author":18,"featured_media":358981,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[825,632],"tags":[4663,841],"class_list":["post-359106","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-mecanique-communique","category-mecanique","tag-epicor-fr-2","tag-technologie-fr"],"acf":[],"yoast_head":"\nEpicor lance une application mobile pour les entreprises de services automobiles - Autosphere<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/autosphere.ca\/fr\/mecanique\/2022\/04\/06\/epicor-lance-une-application-mobile-pour-les-entreprises-de-services-automobiles\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Epicor lance une application mobile pour les entreprises de services automobiles\" \/>\n<meta property=\"og:description\" content=\"Epicor, leader mondial en logiciels d’entreprise sectoriels destin\u00e9s \u00e0 promouvoir la croissance des entreprises, a annonc\u00e9 le lancement de l’application mobile multifonctionnelle Epicor Service CRM pour les entreprises de services automobiles. 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