{"id":346135,"date":"2021-09-13T10:26:05","date_gmt":"2021-09-13T14:26:05","guid":{"rendered":"https:\/\/autosphere.ca\/?p=346135"},"modified":"2021-09-13T10:26:05","modified_gmt":"2021-09-13T14:26:05","slug":"la-qualite-des-vehicules-augmente-mais","status":"publish","type":"post","link":"https:\/\/autosphere.ca\/fr\/concessionnaires\/2021\/09\/13\/la-qualite-des-vehicules-augmente-mais\/","title":{"rendered":"La qualit\u00e9 des v\u00e9hicules augmente, mais\u2026"},"content":{"rendered":"

Une r\u00e9cente \u00e9tude de J.D. Power sur la satisfaction de la client\u00e8le indique une hausse g\u00e9n\u00e9rale de la qualit\u00e9 des v\u00e9hicules, mais des probl\u00e8mes de connectivit\u00e9 avec le syst\u00e8me d\u2019infodivertissement.<\/strong><\/p>\n

Les probl\u00e8mes de communication entre le t\u00e9l\u00e9phone intelligent de l\u2019automobiliste et le syst\u00e8me d\u2019infodivertissement de son v\u00e9hicule sont les plus courants rapport\u00e9s par les propri\u00e9taires de voitures neuves.<\/p>\n

Cette \u00e9tude indique toutefois que la qualit\u00e9 g\u00e9n\u00e9rale des v\u00e9hicules vendus aux \u00c9tats-Unis a augment\u00e9 de 2\u00a0% comparativement aux mod\u00e8les 2020. Cela est l\u00e9g\u00e8rement sous la croissance de 3\u00a0% enregistr\u00e9e depuis dix ans.<\/p>\n

Une source de frustration<\/strong><\/h2>\n

Selon Dave Sargent, vice-pr\u00e9sident de la qualit\u00e9 automobile chez J.D. Power, les automobilistes se trouvent dans une dr\u00f4le de situation quand leur t\u00e9l\u00e9phone n\u2019arrive pas \u00e0 se brancher correctement \u00e0 leur voiture.<\/p>\n

\u00ab\u00a0Avec de plus en plus de v\u00e9hicules dot\u00e9s de ces technologies de connectivit\u00e9s, notre \u00e9tude r\u00e9v\u00e8le un nombre croissant de probl\u00e8mes frustrant les consommateurs.\u00a0\u00bb<\/p>\n

Un probl\u00e8me sur quatre sur une voiture neuve serait li\u00e9 \u00e0 la connectivit\u00e9 et six des plus importants probl\u00e8mes seraient reli\u00e9s au m\u00eame syst\u00e8me de communication.<\/p>\n

La connectivit\u00e9 avec le t\u00e9l\u00e9phone intelligent vient d\u00e9tr\u00f4ner les probl\u00e8mes li\u00e9s \u00e0 la reconnaissance de la voix qui dominait depuis dix ans dans les plaintes les plus fr\u00e9quentes.<\/p>\n

M. Sargent souligne que les attentes des consommateurs ont pouss\u00e9 les constructeurs \u00e0 mettre tr\u00e8s rapidement en place des technologies nouvelles.<\/p>\n

Le niveau de qualit\u00e9 est mesur\u00e9 selon le nombre de probl\u00e8mes v\u00e9cus par 100 v\u00e9hicules durant les 90 premiers jours de possession.<\/p>\n

La moyenne de l\u2019industrie se situe cette ann\u00e9e \u00e0 162 probl\u00e8mes signal\u00e9s par 100 v\u00e9hicules alors que l\u2019\u00e9tude indique que 20 constructeurs sur 32 ont am\u00e9lior\u00e9 leur score par rapport \u00e0 2020.<\/p>\n

Le risque du haut de gamme<\/strong><\/h2>\n

Les voitures populaires continuent \u00e0 obtenir un meilleur r\u00e9sultat au chapitre des plaintes des clients comparativement aux voitures plus haut de gamme.<\/p>\n

Depuis six ans, ces automobilistes ont mentionn\u00e9 moins de probl\u00e8mes avec leur voiture neuve.<\/p>\n

Les voitures de luxe int\u00e8grent souvent des technologies de pointe et plus complexes plus sujettes aux complications.<\/p>\n

Seules Lexus et Genesis se d\u00e9marqueraient dans cette cat\u00e9gorie.<\/p>\n

La Nissan Maxima est la championne toutes cat\u00e9gories alors qu\u2019elle n\u2019enregistrait que 85 plaintes par 100 v\u00e9hicules en 2020.<\/p>\n

En comparaison ,Tesla obtient le r\u00e9sultat officieux de 231 probl\u00e8mes par 100 v\u00e9hicules selon une moyenne tir\u00e9e des r\u00e9sultats de 35 \u00e9tats.<\/p>\n

Un r\u00e9sultat officieux, car le constructeur refuse que J.D. Power sonde ses clients dans 15 \u00e9tats am\u00e9ricains o\u00f9 cela est pourtant requis.<\/p>\n

Le mod\u00e8le Dodge Ram se classe en t\u00eate de liste pour sa qualit\u00e9 initiale selon les r\u00e9pondants.<\/p>\n

Le constructeur Dodge enregistre d\u2019ailleurs le moins de probl\u00e8mes durant les 90 premiers jours tout de suite apr\u00e8s Lexus. Mitsubishi et Nissan compl\u00e8tent le tableau d\u2019honneur.<\/p>\n

L\u2019\u00e9tude de J.D. Power sur la qualit\u00e9 initiale des v\u00e9hicules livr\u00e9s aux \u00c9tats-Unis en est \u00e0 sa 35e<\/sup> ann\u00e9e et repose sur les r\u00e9ponses de 110\u00a0827 propri\u00e9taires de voitures neuves mod\u00e8les 2021 durant les trois premiers mois de possession.<\/p>\n","protected":false},"excerpt":{"rendered":"

Une r\u00e9cente \u00e9tude de J.D. Power sur la satisfaction de la client\u00e8le indique une hausse g\u00e9n\u00e9rale de la qualit\u00e9 des v\u00e9hicules, mais des probl\u00e8mes de connectivit\u00e9 avec le syst\u00e8me d\u2019infodivertissement. Les probl\u00e8mes de communication entre le t\u00e9l\u00e9phone intelligent de l\u2019automobiliste et le syst\u00e8me d\u2019infodivertissement de son v\u00e9hicule sont les plus courants rapport\u00e9s par les propri\u00e9taires…<\/p>\n","protected":false},"author":41,"featured_media":346136,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[646,818],"tags":[839,2532,841],"class_list":["post-346135","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-concessionnaires","category-concessionnaires-editorial","tag-produit-et-service-fr","tag-rapport","tag-technologie-fr"],"acf":[],"yoast_head":"\nLa qualit\u00e9 des v\u00e9hicules augmente, mais\u2026 - Autosphere<\/title>\n<meta name=\"description\" content=\"Une \u00e9tude de J.D. 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