{"id":346109,"date":"2021-09-13T08:40:35","date_gmt":"2021-09-13T12:40:35","guid":{"rendered":"https:\/\/autosphere.ca\/?p=346109"},"modified":"2021-09-13T08:40:35","modified_gmt":"2021-09-13T12:40:35","slug":"covid-19-place-aux-opportunites","status":"publish","type":"post","link":"https:\/\/autosphere.ca\/fr\/mecanique\/2021\/09\/13\/covid-19-place-aux-opportunites\/","title":{"rendered":"COVID-19 : place aux opportunit\u00e9s\u2026"},"content":{"rendered":"

Me voici \u00e0 vous pr\u00e9senter une cinqui\u00e8me chronique traitant des impacts de cette pand\u00e9mie chez les membres de l\u2019industrie et des solutions mises en place pour en amenuiser les effets.<\/strong><\/p>\n

Je vous invite aujourd\u2019hui \u00e0 \u00eatre \u00e0 l\u2019\u00e9coute de M\u00e9lanie Desharnais Vice-pr\u00e9sidente de Desharnais Pneus et M\u00e9canique, qui \u00e0 l\u2019instar des autres sp\u00e9cialistes de pneus, a assist\u00e9 \u00e0 l\u2019arriv\u00e9e de cette pand\u00e9mie au printemps 2020, et ce en pleine p\u00e9riode de pointe.<\/p>\n

Un syst\u00e8me de rendez-vous en ligne efficace<\/strong><\/h2>\n

Nous avons lanc\u00e9, il y a d\u00e9j\u00e0 cinq ans, notre syst\u00e8me de prise de rendez-vous en ligne, lequel a \u00e9t\u00e9 am\u00e9lior\u00e9 d\u2019ann\u00e9e en ann\u00e9e.<\/p>\n

Avec l\u2019arriv\u00e9e de la COVID-19, il a connu une importante croissance, chiffre \u00e0 l\u2019appui, une hausse de 29\u00a0% au cours de la derni\u00e8re ann\u00e9e.<\/p>\n

L\u2019av\u00e8nement du t\u00e9l\u00e9travail a donc une incidence chez nos clients pour l\u2019usage de l\u2019\u00e9cran comme outil de communication.<\/p>\n

Les rendez-vous en ligne nous permettent \u00e9galement d\u2019obtenir facilement les adresses courriel de nos clients comme outil de communication.<\/p>\n

Les communications \u00e9lectroniques nous aident \u00e0 renforcer notre contr\u00f4le de qualit\u00e9 en exp\u00e9diant syst\u00e9matiquement, dans un court d\u00e9lai, un sondage sur la qualit\u00e9.<\/p>\n

De plus, elles am\u00e9liorent de fa\u00e7on significative le taux de r\u00e9ponses des clients interview\u00e9s.<\/p>\n

Nos syst\u00e8mes de communications automatis\u00e9s par courriel nous offrent \u00e9galement la possibilit\u00e9 d\u2019informer les clients des mesures sanitaires en place, de nous laisser un v\u00e9hicule exempt d\u2019articles pouvant \u00eatre contamin\u00e9s comme des masques de protection, et de laisser \u00e0 notre disposition la barrure des jantes, si le v\u00e9hicule en est dot\u00e9.<\/p>\n

La pand\u00e9mie a d\u00e9finitivement chang\u00e9 certaines habitudes chez les consommateurs, ceux-ci prenant plus de rendez-vous qu\u2019avant, il nous a \u00e9t\u00e9 possible de limiter le sans rendez-vous, r\u00e9duisant ainsi la pression sur l\u2019\u00e9quipe charg\u00e9e de r\u00e9partir les t\u00e2ches \u00e0 nos techniciens.<\/p>\n

Et surtout, c\u2019est plus facile de bien servir un client dont le rendez-vous est fix\u00e9 \u00e0 l\u2019avance, bien d\u00e9taill\u00e9 et d\u00e9j\u00e0 pr\u00e9sent \u00e0 l\u2019horaire de la journ\u00e9e.<\/p>\n

Des v\u00e9hicules maintenant plus disponibles<\/strong><\/h2>\n

Les t\u00e9l\u00e9travailleurs ayant moins recours \u00e0 leur v\u00e9hicule pour se rendre au travail peuvent dor\u00e9navant nous confier leur voiture avec une plus grande disponibilit\u00e9.<\/p>\n

Jamais nous n\u2019avons connu autant de v\u00e9hicules confi\u00e9s en dehors de nos heures d\u2019ouverture et de cl\u00e9s d\u00e9pos\u00e9es dans la chute s\u00e9curis\u00e9e pr\u00e9vue \u00e0 cet effet.<\/p>\n

Mesures sanitaires, des b\u00e9n\u00e9fices additionnels<\/strong><\/h2>\n

Les mesures sanitaires pr\u00e9conis\u00e9es par la Sant\u00e9 publique comme le lavage des mains, la distanciation, les s\u00e9parateurs de plexiglas, la d\u00e9sinfection des surfaces, des clefs, des habitacles des v\u00e9hicules confi\u00e9s, combin\u00e9es \u00e0 de meilleures habitudes de notre personnel ont sans doute contribuer \u00e0 r\u00e9duire la propagation du virus de la COVID-19.<\/p>\n

Mais un autre \u00e9l\u00e9ment vient s\u2019ajouter\u00a0: Nous avons not\u00e9 une r\u00e9duction tangible de l\u2019absent\u00e9isme parmi notre personnel tout au cours de la derni\u00e8re ann\u00e9e.<\/p>\n

Comme quoi les mesures sanitaires en place ont aussi contr\u00e9 la propagation d\u2019autres virus, tel que celui de l\u2019influenza.<\/p>\n

\u00c0 notre distingu\u00e9e client\u00e8le, c\u2019est \u00e0 nous de dire Merci<\/strong><\/h2>\n

Nous devons aujourd\u2019hui remercier notre client\u00e8le pour la civilit\u00e9 qu\u2019elle nous a d\u00e9montr\u00e9 au cours de cette interminable pand\u00e9mie.<\/p>\n

Nous avons navigu\u00e9 au travers des mesures de la sant\u00e9 publique qui ont parfois limit\u00e9 notre capacit\u00e9 de service.<\/p>\n

Elle continue de nous exprimer son haut degr\u00e9 de satisfaction, ce qui nous encourage au d\u00e9passement.<\/p>\n

\n

Pierre Beaudoin, qui a fait carri\u00e8re \u00e0 CAA-Qu\u00e9bec durant 43 ans, est consultant en entretien automobile. pierrebeaudoin@ccapcable.com<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

Me voici \u00e0 vous pr\u00e9senter une cinqui\u00e8me chronique traitant des impacts de cette pand\u00e9mie chez les membres de l\u2019industrie et des solutions mises en place pour en amenuiser les effets. Je vous invite aujourd\u2019hui \u00e0 \u00eatre \u00e0 l\u2019\u00e9coute de M\u00e9lanie Desharnais Vice-pr\u00e9sidente de Desharnais Pneus et M\u00e9canique, qui \u00e0 l\u2019instar des autres sp\u00e9cialistes de pneus,…<\/p>\n","protected":false},"author":13,"featured_media":346111,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[810,632],"tags":[2921,837],"class_list":["post-346109","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-chroniques-actualite-mecanique","category-mecanique","tag-covid19-fr","tag-entretien-et-reparation-fr"],"acf":[],"yoast_head":"\nCOVID-19 : place aux opportunit\u00e9s\u2026 - Autosphere<\/title>\n<meta name=\"description\" content=\"Me voici pr\u00e9sentant une cinqui\u00e8me chronique sur les impacts de cette pand\u00e9mie dans l\u2019industrie et des solutions pour en r\u00e9duire les effets.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/autosphere.ca\/fr\/mecanique\/2021\/09\/13\/covid-19-place-aux-opportunites\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"COVID-19 : place aux opportunit\u00e9s\u2026\" \/>\n<meta property=\"og:description\" content=\"Me voici pr\u00e9sentant une cinqui\u00e8me chronique sur les impacts de cette pand\u00e9mie dans l\u2019industrie et des solutions pour en r\u00e9duire les effets.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/autosphere.ca\/fr\/mecanique\/2021\/09\/13\/covid-19-place-aux-opportunites\/\" \/>\n<meta property=\"og:site_name\" content=\"Autosphere\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/autosphere.ca\" \/>\n<meta property=\"article:published_time\" content=\"2021-09-13T12:40:35+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/autosphere.ca\/wp-content\/uploads\/2021\/09\/covid-entretien.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"758\" \/>\n\t<meta property=\"og:image:height\" content=\"585\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Pierre Beaudoin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@autosphere_ca\" \/>\n<meta name=\"twitter:site\" content=\"@autosphere_ca\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Pierre Beaudoin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/autosphere.ca\\\/fr\\\/mecanique\\\/2021\\\/09\\\/13\\\/covid-19-place-aux-opportunites\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/autosphere.ca\\\/fr\\\/mecanique\\\/2021\\\/09\\\/13\\\/covid-19-place-aux-opportunites\\\/\"},\"author\":{\"name\":\"Pierre Beaudoin\",\"@id\":\"https:\\\/\\\/autosphere.ca\\\/fr\\\/#\\\/schema\\\/person\\\/e423d15c0d9b758f516cd4270fee070b\"},\"headline\":\"COVID-19 : place aux opportunit\u00e9s\u2026\",\"datePublished\":\"2021-09-13T12:40:35+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/autosphere.ca\\\/fr\\\/mecanique\\\/2021\\\/09\\\/13\\\/covid-19-place-aux-opportunites\\\/\"},\"wordCount\":649,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/autosphere.ca\\\/fr\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/autosphere.ca\\\/fr\\\/mecanique\\\/2021\\\/09\\\/13\\\/covid-19-place-aux-opportunites\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/autosphere.ca\\\/wp-content\\\/uploads\\\/2021\\\/09\\\/covid-entretien.jpg\",\"keywords\":[\"COVID-19\",\"Entretien et r\u00e9paration\"],\"articleSection\":[\"Actualit\u00e9s m\u00e9caniques\",\"M\u00e9canique\"],\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/autosphere.ca\\\/fr\\\/mecanique\\\/2021\\\/09\\\/13\\\/covid-19-place-aux-opportunites\\\/#respond\"]}],\"copyrightYear\":\"2021\",\"copyrightHolder\":{\"@id\":\"https:\\\/\\\/autosphere.ca\\\/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/autosphere.ca\\\/fr\\\/mecanique\\\/2021\\\/09\\\/13\\\/covid-19-place-aux-opportunites\\\/\",\"url\":\"https:\\\/\\\/autosphere.ca\\\/fr\\\/mecanique\\\/2021\\\/09\\\/13\\\/covid-19-place-aux-opportunites\\\/\",\"name\":\"COVID-19 : place aux opportunit\u00e9s\u2026 - 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