{"id":342513,"date":"2021-07-21T16:17:12","date_gmt":"2021-07-21T20:17:12","guid":{"rendered":"https:\/\/autosphere.ca\/?p=342513"},"modified":"2021-09-13T08:37:50","modified_gmt":"2021-09-13T12:37:50","slug":"covid-19-tirons-en-profit-pour-le-futur-par-pierre-beaudoin","status":"publish","type":"post","link":"https:\/\/autosphere.ca\/fr\/mecanique\/2021\/07\/21\/covid-19-tirons-en-profit-pour-le-futur-par-pierre-beaudoin\/","title":{"rendered":"COVID-19 Tirons-en profit pour le futur par Pierre Beaudoin"},"content":{"rendered":"

J’en suis rendu \u00e0 une quatri\u00e8me chronique traitant de l’h\u00e9ritage que laissera cette interminable pand\u00e9mie dans la gestion des op\u00e9rations pour des membres de l’industrie.<\/strong><\/p>\n

Je vous invite, encore une fois, \u00e0 prendre connaissance des pratiques mises en place cette fois-ci par monsieur Ga\u00e9tan Leroux, du Centre technique Ga\u00e9tan et Marc Leroux de Qu\u00e9bec.<\/p>\n

Depuis plusieurs ann\u00e9es, nous avions l’habitude de prolonger nos heures d’op\u00e9ration pour r\u00e9pondre \u00e0 un surplus de client\u00e8le r\u00e9sultant de la p\u00e9riode printani\u00e8re de la pose des pneus.<\/p>\n

Cependant, nous avons connu, comme plusieurs commerces, d’\u00e9normes difficult\u00e9s de recrutement<\/a> pour combler, au printemps dernier, des postes de pr\u00e9pos\u00e9s au service afin de r\u00e9pondre \u00e0 cette demande additionnelle.<\/p>\n

En effet, nous n’avons pas re\u00e7u de candidature pour des postes qui ont \u00e9t\u00e9 affich\u00e9s pendant plusieurs semaines. Ce qui nous a oblig\u00e9 \u00e0 limiter nos heures d’op\u00e9ration.<\/p>\n

R\u00e9sultat : Une meilleure qualit\u00e9 de vie<\/strong><\/h5>\n

Contrairement \u00e0 ce que nous avions anticip\u00e9 en ventilant ad\u00e9quatement nos rendez-vous et en maintenant notre horaire habituel de jour, nous avons \u00e9t\u00e9 en mesure de tr\u00e8s bien r\u00e9pondre \u00e0 la demande.<\/p>\n

Nous souhaitons aujourd’hui maintenir cette fa\u00e7on de faire pour les ann\u00e9es \u00e0 venir.<\/p>\n

En constatant les effets positifs d’offrir uniquement des horaires de jour pour l’ensemble de notre personnel, nous mesurons d\u00e9j\u00e0 les impacts de cette meilleure qualit\u00e9 de vie pour ces piliers de notre entreprise.<\/p>\n

Au cours de la derni\u00e8re ann\u00e9e, afin de respecter les exigences de la sant\u00e9 publique, nous avons \u00e9t\u00e9 comme toutes les entreprises, dans l’obligation de limiter l’acc\u00e8s de la client\u00e8le \u00e0 notre salle d’attente.<\/p>\n

Ainsi, pour diminuer le nombre de nos clients pr\u00e9sents, nos pr\u00e9pos\u00e9s \u00e0 la prise de rendez-vous ont assur\u00e9 une gestion efficace des rendez-vous en identifiant.<\/p>\n

Parmi ceux-ci, la volont\u00e9 du client d’attendre sur place la livraison de son v\u00e9hicule pour la dur\u00e9e des travaux.<\/p>\n

Nous allons maintenir notre pratique, car elle permet de limiter le nombre de personnes en salle d’attente.<\/p>\n

Mais aussi, de r\u00e9duire une certaine pression pour notre \u00e9quipe au comptoir et, en fin de compte, d\u2019offrir un meilleur service \u00e0 notre client\u00e8le en \u00e9tant plus disponibles et attentionn\u00e9s pour eux.<\/p>\n

Le t\u00e9l\u00e9travail, un impact positif<\/strong><\/h5>\n

M\u00eame si pour plusieurs il n’est plus requis de se pr\u00e9senter au bureau en raison du t\u00e9l\u00e9travail, des v\u00e9hicules qui roulent moins, m\u00e9ritent un meilleur suivi d’entretien. <\/a><\/p>\n

Malgr\u00e9 la pand\u00e9mie, notre volume d’affaires s’est maintenu. Les v\u00e9hicules de nos clients pr\u00e9sentant davantage de probl\u00e8mes de freins coll\u00e9s, de batterie \u00e0 plat, etc.<\/p>\n

\u00c9galement, plusieurs de nos clients peuvent nous confier leur v\u00e9hicule en raison du t\u00e9l\u00e9travail avec plus de disponibilit\u00e9.<\/p>\n

\u00c0 cet effet, nous allons d\u00e9buter la prise de rendez-vous pour l’installation des pneus d’hiver d\u00e8s le mois d’ao\u00fbt en priorisant les clients dont les pneus nous ont \u00e9t\u00e9 confi\u00e9s pour l’entreposage.<\/p>\n

Nous pourrons encore une fois mieux r\u00e9partir, d\u00e8s l’automne prochain, le volume de la demande selon notre disponibilit\u00e9.<\/p>\n

Notre client\u00e8le y gagne et nous aussi\u00a0!<\/p>\n

\n

Pierre Beaudoin, qui a fait carri\u00e8re \u00e0 CAA-Qu\u00e9bec durant 43 ans, est consultant en entretien automobile. pierrebeaudoin@ccapcable.com<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

J’en suis rendu \u00e0 une quatri\u00e8me chronique traitant de l’h\u00e9ritage que laissera cette interminable pand\u00e9mie dans la gestion des op\u00e9rations pour des membres de l’industrie. Je vous invite, encore une fois, \u00e0 prendre connaissance des pratiques mises en place cette fois-ci par monsieur Ga\u00e9tan Leroux, du Centre technique Ga\u00e9tan et Marc Leroux de Qu\u00e9bec. Depuis…<\/p>\n","protected":false},"author":13,"featured_media":342515,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[820,632],"tags":[2921,839],"class_list":["post-342513","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-mecanique-editorial","category-mecanique","tag-covid19-fr","tag-produit-et-service-fr"],"acf":[],"yoast_head":"\nCOVID-19 Tirons-en profit pour le futur par Pierre Beaudoin - Autosphere<\/title>\n<meta name=\"description\" content=\"Une quatri\u00e8me chronique traitant de l'h\u00e9ritage que laissera cette interminable pand\u00e9mie dans la gestion des op\u00e9rations pour les industries.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/autosphere.ca\/fr\/mecanique\/2021\/07\/21\/covid-19-tirons-en-profit-pour-le-futur-par-pierre-beaudoin\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"COVID-19 Tirons-en profit pour le futur par Pierre Beaudoin\" \/>\n<meta property=\"og:description\" content=\"Une quatri\u00e8me chronique traitant de l'h\u00e9ritage que laissera cette interminable pand\u00e9mie dans la gestion des op\u00e9rations pour les industries.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/autosphere.ca\/fr\/mecanique\/2021\/07\/21\/covid-19-tirons-en-profit-pour-le-futur-par-pierre-beaudoin\/\" \/>\n<meta property=\"og:site_name\" content=\"Autosphere\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/autosphere.ca\" \/>\n<meta property=\"article:published_time\" content=\"2021-07-21T20:17:12+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-09-13T12:37:50+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/autosphere.ca\/wp-content\/uploads\/2021\/07\/reparation-covid-19.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"758\" \/>\n\t<meta property=\"og:image:height\" content=\"585\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Pierre Beaudoin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@autosphere_ca\" \/>\n<meta name=\"twitter:site\" content=\"@autosphere_ca\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Pierre Beaudoin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/autosphere.ca\/fr\/mecanique\/2021\/07\/21\/covid-19-tirons-en-profit-pour-le-futur-par-pierre-beaudoin\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/autosphere.ca\/fr\/mecanique\/2021\/07\/21\/covid-19-tirons-en-profit-pour-le-futur-par-pierre-beaudoin\/\"},\"author\":{\"name\":\"Pierre Beaudoin\",\"@id\":\"https:\/\/autosphere.ca\/fr\/#\/schema\/person\/e423d15c0d9b758f516cd4270fee070b\"},\"headline\":\"COVID-19 Tirons-en profit pour le futur par Pierre Beaudoin\",\"datePublished\":\"2021-07-21T20:17:12+00:00\",\"dateModified\":\"2021-09-13T12:37:50+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/autosphere.ca\/fr\/mecanique\/2021\/07\/21\/covid-19-tirons-en-profit-pour-le-futur-par-pierre-beaudoin\/\"},\"wordCount\":586,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/autosphere.ca\/fr\/#organization\"},\"image\":{\"@id\":\"https:\/\/autosphere.ca\/fr\/mecanique\/2021\/07\/21\/covid-19-tirons-en-profit-pour-le-futur-par-pierre-beaudoin\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/autosphere.ca\/wp-content\/uploads\/2021\/07\/reparation-covid-19.jpg\",\"keywords\":[\"COVID-19\",\"Produit et service\"],\"articleSection\":[\"\u00c9ditorial\",\"M\u00e9canique\"],\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/autosphere.ca\/fr\/mecanique\/2021\/07\/21\/covid-19-tirons-en-profit-pour-le-futur-par-pierre-beaudoin\/#respond\"]}],\"copyrightYear\":\"2021\",\"copyrightHolder\":{\"@id\":\"https:\/\/autosphere.ca\/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/autosphere.ca\/fr\/mecanique\/2021\/07\/21\/covid-19-tirons-en-profit-pour-le-futur-par-pierre-beaudoin\/\",\"url\":\"https:\/\/autosphere.ca\/fr\/mecanique\/2021\/07\/21\/covid-19-tirons-en-profit-pour-le-futur-par-pierre-beaudoin\/\",\"name\":\"COVID-19 Tirons-en profit pour le futur par Pierre Beaudoin - 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