{"id":339384,"date":"2021-06-11T10:59:23","date_gmt":"2021-06-11T14:59:23","guid":{"rendered":"https:\/\/autosphere.ca\/?p=339384"},"modified":"2021-06-22T13:49:17","modified_gmt":"2021-06-22T17:49:17","slug":"au-revoir-les-emotions-bonjour-les-chiffres-par-sonia-bouthillette","status":"publish","type":"post","link":"https:\/\/autosphere.ca\/fr\/carrosserie\/2021\/06\/11\/au-revoir-les-emotions-bonjour-les-chiffres-par-sonia-bouthillette\/","title":{"rendered":"Au revoir les \u00e9motions, bonjour les chiffres par Sonia Bouthillette"},"content":{"rendered":"

En ces temps vraiment difficiles, l\u2019efficacit\u00e9 dans la performance d\u2019un atelier est un sujet d\u2019actualit\u00e9.<\/strong><\/p>\n

Cependant, connaissons-nous vraiment notre performance et la nature des entraves qui nous emp\u00eachent d\u2019atteindre notre niveau optimal d\u2019efficacit\u00e9 ?<\/p>\n

Avant de se lancer dans l\u2019am\u00e9lioration de celle-ci, il faut savoir par o\u00f9 commencer, o\u00f9 sont nos manques et les attaquer un \u00e0 la fois, car en tirant partout, nous n\u2019ach\u00e8verons rien.<\/p>\n

L\u2019id\u00e9e est d\u2019y aller \u00e9tape par \u00e9tape.<\/p>\n

Chaque gain sera une victoire \u00e0 c\u00e9l\u00e9brer avec toute votre \u00e9quipe.\u00a0Il est essentiel, de d\u00e9montrer une approche o\u00f9 l\u2019\u00e9motion c\u00e9dera sa place aux chiffres.<\/p>\n

Je sais que bien des gestionnaires d\u2019atelier sont r\u00e9fractaires \u00e0 l\u2019analyse de donn\u00e9es, mais sans se mesurer, impossible de s\u2019am\u00e9liorer. Et un atelier qui veut rehausser sa performance doit \u00e9viter de sauter aux conclusions. On ne doit pas agir sur des perceptions. Remontons \u00e0 la source.<\/p>\n

Aussi, plusieurs questions sont \u00e0 se poser pour baser ce d\u00e9sir d\u2019\u00eatre plus performant ou efficace.<\/p>\n

L\u2019\u00e9l\u00e9ment d\u00e9clencheur peut \u00eatre une perte d\u2019argent continuelle dans nos op\u00e9rations.\u00a0Si c\u2019est le cas, avons-nous identifi\u00e9 le secteur d\u2019o\u00f9 vient cette perte\u00a0?<\/p>\n

L\u2019urgence d\u2019agir est \u00e9galement imp\u00e9rative \u00e0 \u00e9tablir surtout si la continuit\u00e9 de notre entreprise est en danger.<\/p>\n

Les bons chiffres<\/strong><\/h5>\n

Les donn\u00e9es ne manquent pas et un gestionnaire peut rapidement \u00eatre enfoui sous un oc\u00e9an de chiffres d\u2019indication de performance provenant de leur syst\u00e8me comptable ou de leur plateforme de gestion d\u2019atelier.<\/p>\n

S\u2019il est imp\u00e9ratif d\u2019analyser la situation en se basant sur des chiffres, il faut trouver une mani\u00e8re de le faire et d\u2019y \u00eatre assidu.<\/p>\n

Ce syst\u00e8me peut \u00eatre aussi simple qu\u2019un document Excel, s\u2019il pr\u00e9sente des donn\u00e9es, bien compil\u00e9es par les membres de l\u2019\u00e9quipe, dont nous avons besoin.\u00a0Un syst\u00e8me de gestion d\u2019atelier est aussi bon que l\u2019information que nous y entrons.<\/p>\n

Trop souvent des propri\u00e9taires investissent dans un syst\u00e8me de gestion d\u2019atelier, en implantent l\u2019usage, mais ne v\u00e9rifient plus la validit\u00e9 de ce qui y est entr\u00e9 par la suite.<\/p>\n

Les informations seront d\u00e8s lors fauss\u00e9es et les r\u00e9sultats en seront tout aussi affect\u00e9s.<\/p>\n

Impliquer l\u2019\u00e9quipe<\/strong><\/h5>\n

Est-ce que vos employ\u00e9s savent que leurs actions ont un lien direct avec votre rentabilit\u00e9\u00a0?<\/p>\n

\u00c0 partir de l\u2019agent de liaison jusqu\u2019\u00e0 la personne \u00e0 l\u2019esth\u00e9tique, chacun joue un r\u00f4le dans la p\u00e9rennit\u00e9 de l\u2019entreprise et par le fait m\u00eame, dans le maintien et la bonification de son propre emploi.<\/p>\n

Vous devez les informer et les impliquer dans la d\u00e9marche dont ils seront, \u00e0 terme, les premiers b\u00e9n\u00e9ficiaires.<\/p>\n

Je ne veux pas, dans cette premi\u00e8re chronique, entrer dans le d\u00e9tail du diagnostic de chacune des op\u00e9rations qui entrent dans le processus de r\u00e9paration des v\u00e9hicules qui vous sont confi\u00e9s.<\/p>\n

\u00c9tablissons d\u2019entr\u00e9e de jeu des points de vigilance \u00e0 mettre dans votre tableau : quantit\u00e9 des produits et du mat\u00e9riel utilis\u00e9e, inefficacit\u00e9 de la main-d\u2019\u0153uvre, taux de reprise \u00e9lev\u00e9, jours de location de v\u00e9hicules \u00e9lev\u00e9s qui d\u00e9note un mauvais calendrier de production ou encore des pi\u00e8ces achet\u00e9es et pay\u00e9es trop t\u00f4t.<\/p>\n

Nous y reviendrons.<\/p>\n

\n

Sonia Bouthillette a d\u00e9but\u00e9 dans l\u2019industrie et a joint Fix Auto en 2009, \u00e0 titre de directrice des relations assureurs avant d\u2019occuper, depuis 2021, le poste de vice-pr\u00e9sidente<\/a> aux op\u00e9rations pour la collision.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

En ces temps vraiment difficiles, l\u2019efficacit\u00e9 dans la performance d\u2019un atelier est un sujet d\u2019actualit\u00e9. Cependant, connaissons-nous vraiment notre performance et la nature des entraves qui nous emp\u00eachent d\u2019atteindre notre niveau optimal d\u2019efficacit\u00e9 ? Avant de se lancer dans l\u2019am\u00e9lioration de celle-ci, il faut savoir par o\u00f9 commencer, o\u00f9 sont nos manques et les attaquer…<\/p>\n","protected":false},"author":363,"featured_media":339385,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[610,807],"tags":[2509,3656,842],"class_list":["post-339384","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-carrosserie","category-chronique-experts-carrosserie","tag-fix-auto-fr","tag-ve","tag-vente-et-marketing-fr"],"acf":[],"yoast_head":"\nAu revoir les \u00e9motions, bonjour les chiffres par Sonia Bouthillette - Autosphere<\/title>\n<meta name=\"description\" content=\"En ces temps vraiment difficiles, l\u2019efficacit\u00e9 dans la performance d\u2019un atelier est un sujet d\u2019actualit\u00e9.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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