{"id":337904,"date":"2021-05-20T10:58:48","date_gmt":"2021-05-20T14:58:48","guid":{"rendered":"https:\/\/autosphere.ca\/?p=337904"},"modified":"2021-05-20T10:58:48","modified_gmt":"2021-05-20T14:58:48","slug":"apprendre-de-ses-erreurs","status":"publish","type":"post","link":"https:\/\/autosphere.ca\/fr\/mecanique\/2021\/05\/20\/apprendre-de-ses-erreurs\/","title":{"rendered":"Apprendre de ses erreurs"},"content":{"rendered":"

Dans le cadre du Knowledge Exchange Conference, qui s\u2019est d\u00e9roul\u00e9 virtuellement du 17 au 19 mai, le sp\u00e9cialiste du march\u00e9 secondaire Brian Rowland a parl\u00e9 de ses bons, et moins bons coups.<\/strong><\/p>\n

Organis\u00e9es par l\u2019Auto Care Association des \u00c9tats-Unis, ces conf\u00e9rences couvrent plusieurs sujets d\u2019int\u00e9r\u00eat pour les gens du secteur du march\u00e9 secondaire automobile.<\/p>\n

Une des pr\u00e9sentations, qui s\u2019est d\u00e9roul\u00e9e le 18 mai, \u00e9tait anim\u00e9e par Brian Rowland. Ce v\u00e9t\u00e9ran du secteur est pr\u00e9sentement en charge de tout le secteur des pi\u00e8ces et accessoires automobiles, en magasins comme en ligne pour Walmart, le plus important d\u00e9taillant au monde.<\/p>\n

Auparavant, M. Rowland a fait ses classes au sein de compagnies telles Carparts.com, Transamerican Auto Parts et Nissan USA.<\/p>\n

Trouver le chemin<\/strong><\/h5>\n

Rowland a expliqu\u00e9 ses d\u00e9buts dans le march\u00e9 secondaire automobile, notamment sa premi\u00e8re visite au grand salon AAPEX \u00e0 Las Vegas. \u00c0 cette \u00e9poque, l\u2019entreprise qu\u2019il repr\u00e9sentait offrait des solutions de vente en ligne, ce qui n\u2019int\u00e9ressait que tr\u00e8s peu d\u2019exposants pr\u00e9f\u00e9rant commercer avec des magasins ayant pignon sur rue.<\/p>\n

\u00ab\u00a0Ce que ces premi\u00e8res exp\u00e9riences m\u2019ont appris c\u2019est que parfois, il est inutile de tenter de faire tomber un mur, qu\u2019on aura de meilleurs r\u00e9sultats en \u00e9tant imaginatifs et en contournant l\u2019obstacle. C\u2019est lors de rencontres informelles, apr\u00e8s les heures d\u2019exposition, souvent devant une bi\u00e8re, que j\u2019ai pu expliquer ma strat\u00e9gie commerciale et commencer \u00e0 brasser des affaires.\u00a0\u00bb<\/p>\n

Dans ses fonctions M.\u00a0Rowland a toujours g\u00e9r\u00e9 des \u00e9quipes. \u00ab\u00a0J\u2019ai r\u00e9alis\u00e9 que j\u2019\u00e9tais trop intense, constate-t-il r\u00e9trospectivement. Ma d\u00e9termination faisait peur \u00e0 mon \u00e9quipe. Les gens faisaient ce que je demandais, mais je tuais par la m\u00eame occasion toute leur cr\u00e9ativit\u00e9. Je n\u2019\u00e9tais pas un joueur d\u2019\u00e9quipe.\u00a0\u00bb<\/p>\n

\u00c9couter avant d\u2019agir<\/strong><\/h5>\n

Pour corriger la situation, il a mis en place une approche de retour \u00e0 360 degr\u00e9s. \u00ab\u00a0L\u2019id\u00e9e est d\u2019\u00e9couter avant d\u2019agir les gens de mon \u00e9quipe avant d\u2019agir. Je voulais trop tout r\u00e9gler moi-m\u00eame alors qu\u2019en consultant informellement mon \u00e9quipe de meilleures solutions \u00e9taient souvent pr\u00e9sent\u00e9es. En plus, parler avec nos gens, les f\u00e9liciter pour leurs bons coups \u00e7a \u00e9limine bien des surprises cach\u00e9es derri\u00e8re des employ\u00e9s qui n\u2019oseraient pas autrement parler.\u00a0\u00bb<\/p>\n

Il aime \u00e9tablir avec son entourage des objectifs \u00e0 atteindre. Qu\u2019ils soient quotidiens, hebdomadaires, mensuels ou m\u00eame annuels. Selon lui, les grands gains se font par une succession de petites \u00e9tapes r\u00e9ussies. Et cette fa\u00e7on de fractionner les d\u00e9fis est moins d\u00e9courageante pour les membres de son \u00e9quipement.<\/p>\n

R\u00e9gler les conflits<\/strong><\/h5>\n

Avec ses nombreuses responsabilit\u00e9s, il est \u00e9vident que le gestionnaire est r\u00e9guli\u00e8rement confront\u00e9 \u00e0 des conflits. Il a ainsi \u00e9t\u00e9 invit\u00e9 chez un fournisseur qui ne voulait plus faire affaire avec son organisation pour y r\u00e9aliser que les conditions de paiement et de livraison \u00e9taient en train d\u2019\u00e9touffer cette PME. Comme il le mentionne, ce n\u2019est pas un r\u00e9flexe que de penser aux fournisseurs, mais pour \u00e9tablir une relation solide et durable, une discussion et une compr\u00e9hension mutuelle doivent \u00eatre \u00e9tablies.<\/p>\n

Chose certaine, le gestionnaire pr\u00e9conise l\u2019approche directe quand une situation conflictuelle se pr\u00e9sente. \u00ab\u00a0Plus le conflit est important, plus j\u2019interviens rapidement et directement, explique M. Rowland. Je me donne trois minutes pour y penser et ensuite, je rencontre la personne ou les gens qui pr\u00e9sentent un probl\u00e8me pour leur en parler directement. Ce n\u2019est pas toujours agr\u00e9able, mais il ne faut pas laisser les choses tra\u00eener et s\u2019envenimer.\u00a0\u00bb<\/p>\n

Pr\u00f4ner la diversit\u00e9<\/strong><\/h5>\n

Dans un volet plus personnel de sa pr\u00e9sentation, Brian Rowland a mentionn\u00e9 \u00e0 quel point les violences raciales du c\u00f4t\u00e9 am\u00e9ricain au cours des derniers mois l\u2019avaient affect\u00e9. \u00ab\u00a0Nous avons tendance \u00e0 nous entourer de gens comme nous, observe-t-il. Pourtant, enrichir son \u00e9quipe en la diversifiant, c\u2019est s\u2019ouvrir \u00e0 de nouveaux points de vue.\u00a0\u00bb<\/p>\n

Plus concr\u00e8tement, sa politique est que l\u2019\u00e9quipe, qu\u2019elle soit au si\u00e8ge social ou dans un magasin de banlieue, devrait \u00eatre le reflet de sa client\u00e8le en \u00e2ge et en origine ethnique. Int\u00e9ressant quand on y pense, car cette diversit\u00e9 sera plus en mesure de capter les besoins sp\u00e9cifiques de sa client\u00e8le et ajuster en cons\u00e9quence l\u2019offre.<\/p>\n","protected":false},"excerpt":{"rendered":"

Dans le cadre du Knowledge Exchange Conference, qui s\u2019est d\u00e9roul\u00e9 virtuellement du 17 au 19 mai, le sp\u00e9cialiste du march\u00e9 secondaire Brian Rowland a parl\u00e9 de ses bons, et moins bons coups. Organis\u00e9es par l\u2019Auto Care Association des \u00c9tats-Unis, ces conf\u00e9rences couvrent plusieurs sujets d\u2019int\u00e9r\u00eat pour les gens du secteur du march\u00e9 secondaire automobile. Une…<\/p>\n","protected":false},"author":41,"featured_media":337906,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[820,632],"tags":[838],"class_list":["post-337904","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-mecanique-editorial","category-mecanique","tag-evenement-fr"],"acf":[],"yoast_head":"\nApprendre de ses erreurs - Autosphere<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/autosphere.ca\/fr\/mecanique\/2021\/05\/20\/apprendre-de-ses-erreurs\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Apprendre de ses erreurs\" \/>\n<meta property=\"og:description\" content=\"Dans le cadre du Knowledge Exchange Conference, qui s\u2019est d\u00e9roul\u00e9 virtuellement du 17 au 19 mai, le sp\u00e9cialiste du march\u00e9 secondaire Brian Rowland a parl\u00e9 de ses bons, et moins bons coups. 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