{"id":331860,"date":"2021-03-18T16:16:52","date_gmt":"2021-03-18T20:16:52","guid":{"rendered":"https:\/\/autosphere.ca\/?p=331860"},"modified":"2021-03-23T13:52:23","modified_gmt":"2021-03-23T17:52:23","slug":"pratiques-repensees-par-pierre-beaudoin","status":"publish","type":"post","link":"https:\/\/autosphere.ca\/fr\/mecanique\/chroniques-actualite-mecanique\/2021\/03\/18\/pratiques-repensees-par-pierre-beaudoin\/","title":{"rendered":"Pratiques repens\u00e9es par Pierre Beaudoin"},"content":{"rendered":"

Cette chronique fait suite \u00e0 ma derni\u00e8re qui traitait de nouvelles pratiques mises en place par des gestionnaires de l\u2019industrie afin de contrer les contrecoups de cette interminable pand\u00e9mie.<\/p>\n

\u00c0 nouveau, je vous invite \u00e0 prendre connaissance de leurs solutions.<\/p>\n

Richard Jalbert ICIPneu – Sherbrooke – Pneus Express de l\u2019Estrie.<\/strong><\/h5>\n

Encourager la client\u00e8le \u00e0 nous laisser leur v\u00e9hicule – La sant\u00e9 publique limitant la capacit\u00e9 de notre salle d\u2019attente \u00e0 trois clients simultan\u00e9ment, une situation qui a prouv\u00e9 l\u2019importance d\u2019offrir un nombre suffisant de v\u00e9hicules de courtoisie et m\u00eame compter en plus sur un service de navettes.<\/p>\n

En effet, de se voir confier le v\u00e9hicule \u00e0 entretenir pour une demi-journ\u00e9e ou m\u00eame la journ\u00e9e enti\u00e8re pr\u00e9sente plusieurs avantages pour le client et notre entreprise. \u00c0 vrai dire, attendre la remise de son v\u00e9hicule trois ou quatre heures pour le client, ce n\u2019est pas le \u00ab fun \u00bb !<\/p>\n

\u00c9galement, ce genre de situation occasionne trop souvent un stress additionnel pour les conseillers de service de m\u00eame qu’aux techniciens. Cette probl\u00e9matique s\u2019accentue lors de retards dans la livraison de pi\u00e8ces ou lorsque des probl\u00e8mes m\u00e9caniques additionnels viennent justifier du temps additionnel non pr\u00e9vu initialement, etc.<\/p>\n

Entretenir un v\u00e9hicule en l\u2019absence du client pr\u00e9sente son lot d\u2019avantages : moins de stress pour nos \u00e9quipes si un probl\u00e8me survient, plus de libert\u00e9 d\u2019action dans la gestion des rendez-vous et des horaires, favorise les v\u00e9rifications pr\u00e9ventives sur les v\u00e9hicules confi\u00e9s. Il en r\u00e9sulte ainsi une meilleure qualit\u00e9 de nos services et une plus grande satisfaction de la client\u00e8le.<\/p>\n

Avec l\u2019arriv\u00e9e de l\u2019apr\u00e8s-Covid-19, nous allons encourager notre client\u00e8le \u00e0 nous laisser leur v\u00e9hicule. Notre service de rendez-vous doit, d\u00e8s maintenant, en consid\u00e9rer la valeur ajout\u00e9e.<\/p>\n

Pierre-Marc Vigneault – Garage Cadieux 2006 – Saint-Jean-Sur-Richelieu<\/strong><\/h5>\n

Assurer un environnement de travail s\u00e9curitaire – Nous avons opt\u00e9 pour une solution permanente en installant des cloisons en verre tremp\u00e9 afin d\u2019assurer la protection de notre personnel contre les virus ou de futures activit\u00e9s grippales au cours des ann\u00e9es \u00e0 venir.<\/p>\n

Une t\u00e9l\u00e9phonie am\u00e9lior\u00e9e et adapt\u00e9e \u00e0 ce nouvel environnement – Nous avons opt\u00e9 pour la technologie IP afin de favoriser le t\u00e9l\u00e9travail dans notre organisation de m\u00eame que de permettre \u00e0 notre \u00e9quipe de direction de s\u2019int\u00e9grer rapidement aux op\u00e9rations en situation d\u2019urgence et m\u00eame lorsqu\u2019elle se trouve \u00e0 l\u2019ext\u00e9rieur de la r\u00e9gion.<\/p>\n

R\u00e9duire le sans rendez-vous – Cette pand\u00e9mie nous a sensibilis\u00e9s \u00e0 mieux planifier nos horaires de travail, nous for\u00e7ant m\u00eame \u00e0 r\u00e9duire de fa\u00e7on significative le service sans rendez-vous. Ainsi, nous priorisons la prise de rendez-vous et nous sommes maintenant plus en mesure de devancer les r\u00e9servations \u00e0 l\u2019aube de la p\u00e9riode saisonni\u00e8re de pose des pneus.<\/p>\n

Bien \u00e9valuer nos march\u00e9s actuels et futurs – Le t\u00e9l\u00e9travail chamboule les habitudes des consommateurs automobilistes. Si au cours de la premi\u00e8re ann\u00e9e de cette pand\u00e9mie les v\u00e9hicules moins utilis\u00e9s ont pr\u00e9sent\u00e9 un lot de batteries \u00e0 remplacer, de freins coll\u00e9s par la corrosion et \u00e0 entretenir, il n\u2019en demeure pas moins qu\u2019un parc de v\u00e9hicules qui roulent moins devrait requ\u00e9rir syst\u00e9matiquement moins d\u2019entretien \u00e0 long terme, ne serait-ce, \u00e0 titre d\u2019exemple, qu\u2019en usure de pneumatiques.<\/p>\n

Il est donc primordial de bien identifier nos march\u00e9s pour cibler l\u2019entretien de v\u00e9hicules des particuliers ou commerciaux qui sont, quant \u00e0 eux, moins vis\u00e9s par les effets de cette pand\u00e9mie.<\/p>\n

Vos r\u00e9centes exp\u00e9riences m\u00e9ritent d\u2019\u00eatre pr\u00e9sent\u00e9es dans cette chronique, je vous invite donc \u00e0 communiquer avec moi.<\/p>\n

\n

Pierre Beaudoin, qui a fait carri\u00e8re \u00e0 CAA-Qu\u00e9bec durant 43 ans, est consultant en entretien automobile. pierrebeaudoin@ccapcable.com<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

Cette chronique fait suite \u00e0 ma derni\u00e8re qui traitait de nouvelles pratiques mises en place par des gestionnaires de l\u2019industrie afin de contrer les contrecoups de cette interminable pand\u00e9mie. \u00c0 nouveau, je vous invite \u00e0 prendre connaissance de leurs solutions. Richard Jalbert ICIPneu – Sherbrooke – Pneus Express de l\u2019Estrie. Encourager la client\u00e8le \u00e0 nous…<\/p>\n","protected":false},"author":13,"featured_media":331861,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[810,632],"tags":[2321,2921,837],"class_list":["post-331860","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-chroniques-actualite-mecanique","category-mecanique","tag-2021-fr","tag-covid19-fr","tag-entretien-et-reparation-fr"],"acf":[],"yoast_head":"\nPratiques repens\u00e9es par Pierre Beaudoin - Autosphere<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/autosphere.ca\/fr\/mecanique\/chroniques-actualite-mecanique\/2021\/03\/18\/pratiques-repensees-par-pierre-beaudoin\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pratiques repens\u00e9es par Pierre Beaudoin\" \/>\n<meta property=\"og:description\" content=\"Cette chronique fait suite \u00e0 ma derni\u00e8re qui traitait de nouvelles pratiques mises en place par des gestionnaires de l\u2019industrie afin de contrer les contrecoups de cette interminable pand\u00e9mie. \u00c0 nouveau, je vous invite \u00e0 prendre connaissance de leurs solutions. 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