LGM announced the launch of a comprehensive dealer consultation program that improves dealer business.

LGM Financial Services launched Distinction, a dealer performance consultation strategy that improves dealers’ overall business performance and customer experience.

Distinction certified dealer development managers will work closely with Canadian Automotive dealers to identify their needs and create a development plan accordingly for the store, with a particular focus on the financial services office and individual employees.

“LGM is proud to be a trusted partner for dealer performance and profitability consultation,” says Don Ritchie, VP, National Distinction. “By working closely with each dealerships’ unique needs, our team can customize the program to improve overall dealership profitability and customer satisfaction.”

Through Distinction, LGM will offer personalized training in various formats, including one-on-one coaching, comprehensive online training, and group sessions. This flexible training method allows financial service managers to partake in relevant training without leaving the dealership, eliminates training delays for new hires, and is customized for each employee.

“We listened to what Canadian dealerships want from their training partners, and we’re excited to offer them a new training method coupled with important factors that contribute to dealers’ overall success,” says Ritchie. “Distinction is a comprehensive approach to business consultation that caters to the entire dealership business model, in addition to the financial services office.”

This program assures dealerships a seamless support system that expedites training and implements omnichannel solutions for digital retailing, to provide a better online and in-store shopping experience for consumers.