Fix Network World’s President and CEO, Steve Leal has announced that the Trans North America Glass Network (TAG Network) has officially launched in Canada.
“With our acquisition of the TAG Network in June 2017, it has always been our intention to make this third-party administrator of auto glass claims available in Canada,” stated Leal.
The TAG Network has been working in the U.S. for 20 years with a track record of effectively processing claims for its customers. And it is now on the path to carve its place in the Canadian market.
The network explained in a statement that launching TAG’s operations in Canada is especially significant since a Canadian call centre that played a major role in claims management closed down in June this year.
“Our goal is to increase the value proposition to our insurance and fleet partners,” said Leal, “With this launch, we provide a viable and proven alternative to the services void that has resulted.” The TAG Network intends to prioritize claims processing efficiency and accuracy and concentrate on developing innovative solutions for its supporters in the industry.
Currently, the TAG Network is working to develop its network of windshield repair service providers, such as NOVUS Glass, on a national level. As explained by the Fix Network, the TAG Network is working to create technological solutions that can help in speeding up real-time claims data sharing and systems integration with its partners. Consequently, this can aid in expediting the claims process, thus reducing processing time and contributing to increasing the number of satisfied customers.
“With the TAG Network, we continue to streamline processes for our valued insurance partners, franchise strategic partners and customers. This has been the cornerstone of our business model for all brands under our corporate banner,” said Leal.
Canadian Automotive Association (CAA) Insurance has become the first insurer to join hands with the TAG Network in British Columbia.
“Partnering with the TAG Network aligns with our business objectives at CAA,” noted Dana Soubra, Vice President, Claims, CAA Insurance. “We are focused on making insurance as simple as possible and to be reliable for each customer served. This new alliance will help us to deliver on that goal.”
The network’s capability of processing several thousand claims per year puts it in a good position to aid insurance and fleet companies in streamlining their claims management, as well as delivering better service and support to their customers, according to the Fix Network.