Collision repair industry veteran John Norris passed away on the morning of May 29.
Norris was serving as the Executive Director of Collision Industry Information Assistance (CIIA), and the Hamilton District Autobody Repair Association (HARA).
Through the non-profit organizations he headed, Norris was constantly involved in providing assistance to member collision shops with their hiring needs, compliance requirements, training, shop pricing programs and much more.
A firm believer of keeping up the standards of the repair shops in the industry, he was heavily involved with the recently disbanded Ontario College of Trades. He worked closely with the government and the College on modernizing the skilled trades. He also received the Ontario College of Trades Chairman’s Award of Excellence in 2017. It was presented to him to recognize his commitment to organizing auto body and collision damage repairer (ABCDR) Certificate of Qualification (C of Q) preparation courses and workshops offering free of charge pre-apprenticeship orientations in Ontario. He was proud of the increasing number of apprentices coming into the industry and was ever-ready to discuss ways to retain them.
Norris was also serving as the Chairman of the Canadian Automotive Service Information Standard (CASIS) and was an active board member of the National Automotive Trade Association (NATA). In this capacity, he supported the ongoing efforts to ensure that the aftermarket had access to vehicle repair information.
I first got to know John when I joined the Collision Management team back in 2015. He was a great source of information and his passion and determination to make the collision repair industry better was insatiable. John believed in the future of our industry and it reflected in his devotion to developing training programs for the next generation—including pre-apprenticeship and apprenticeship initiatives—as well as certificate exams for seasoned technicians. He also devoted considerable time to developing and maintaining benchmark standards for vehicle repairs. John was always great conversation and I enjoyed getting together with him at industry events to discuss current issues and ways to make the industry better. We, at Collision Management, also valued his contributions to our publication and his desire to share knowledge with others.
On behalf of the entire Collision Management team, I express our deepest condolences to his wife Annette, and children Jeff, Teresa and Richard. Thank you, John, for making a significant and lasting impact on our industry—you will be sorely missed. – Huw Evans