Mark Weeks, General Manager for Fix Auto Atlantic Region, has announced the edition of Fix Auto Amherst to the network.
Since opening, Taylor Ford Amherst Collision Center has always made an overall positive customer experience a priority. “It has been our operating philosophy since day one,” said Steve Smith, General Manager for Taylor Ford Amherst. “We do everything we can to ensure our customers have the best possible experience in all areas of vehicle ownership; customer satisfaction will always be our main driver.”
With customer service always top of mind for the Amherst team, joining the Fix Auto family was seen as a great fit. The shared vision of excellent customer service along with Fix Auto’s drive to continually improve shop processes to ensure high quality repairs, efficiency and customer safety were all important factors when making the decision to join the national network.
“We believe in continuous improvement and having the most up-to-date information to repair today’s advanced vehicles,” noted Smith. As part of the Fix Auto network, the Amherst team now has access to innovative operational, management and marketing tools designed to help them continue to grow their business.
Fix Auto Amherst’s entire team of technicians are all Red Seal certified and have the latest equipment including aluminum repair tools at their disposal. The shop also has the only downdraft paint booth in Cumberland County, frame straightening capabilities, Mig bronzing certification and aluminum repair tools, all of which contribute to high quality repairs, improved cycle times and satisfied customers.