Mitchell International has announced the winners of the 2016 AutocheX Premier Achiever Awards.
The awards honour top performing collision repair facilities across the U.S. for their superior customer service and support.
“The AutocheX Premier Achiever Awards recipients demonstrate the impeccable customer satisfaction and support all repair facilities should strive for,”said Jack Rozint, Vice President of Sales and Service at Mitchell International.
“Customers entrust repair facilities with their damaged vehicles and those honoured this year truly embody all that the AutocheX Premier Achiever Awards represent. We congratulate the winners for their ongoing commitment to meeting and exceeding customer expectations and their efforts in making the customer experience a priority for their businesses.”
Recipients of the 15th annual AutocheX Premier Achiever Awards include collision repair facilities of all sizes. The winners are honoured for consistently receiving high customer satisfaction scores as measured, either independently or as part of an insurance-sponsored repair program by Mitchell’s AutocheX customer satisfaction solution.
“Customer service is the differentiating factor between us and our competitors,” said Sam Arvizu of Mike’s Auto Body in Walnut Creek, Calif. “AutocheX enables us to understand our downsides and delivers to us opportunity to improve. We use AutocheX as a learning tool to provide us a continuing focus on customer service.”
The Mitchell AutocheX program surveys customers from the 7500 repair facilities actively participating in the program. Customers are asked to rate their overall experience in terms of customer service among other detailed experience-related questions.
Since the award was launched in 2002, Mitchell has presented over 4,000 AutocheX Premier Achiever Awards to industry leading collision repair facilities.