From February 28 to March 2, CARSTAR held its inaugural CARSTAR North America Operations Retreat at Hunter Engineering Headquarters in St. Louis, Mo.
Driving continued performance improvements across North America’s largest MSO network requires strategic planning, constant communication and dedication to the details by corporate team members and franchisees alike.
To drive that through the organization and continue to build ONE brand as CARSTAR North America, led to the inaugural CARSTAR North America Operations Retreat.
During the event, the team collaborated and explored innovative ways to improve its Performance Based Agreements (PBA) initiatives as well as improve franchise performance and profitability through the CARSTAR EDGE Performance Platform—CARSTAR’s sequenced operational process creating Best In Class Locations that deliver an exceptional customer experience.
In 2017, the team will continue to focus on improving the 3Cs: Closing Ratio, Cycle Time (LOR), and CSI through implementation of the CARSTAR EDGE Performance Platform. Mark Algie, Business Development Manager, and Heather Green, Master Black Belt, with 3M Automotive Aftermarket Division, delivered a powerhouse training session on Value Stream Mapping and Lean Process Solutions. The team also went onsite to two different CARSTAR locations for hands-on learning.
“This continues our long-standing strategic partnership with CARSTAR, which launched in 1992, and our focus on helping CARSTAR driving their best-in-class performance in a highly competitive market place,” said Algie.
“The CARSTAR North American Operations Team has a combined total of more than 500 years of tenure in the collision repair and insurance replacement industries. Our culture, knowledge and commitment to our franchisees and insurance partners is the lifeblood of our team,” stated Melissa Miller, VP Operations for CARSTAR North America.“With one team with the same goals focused on growth, performance and customer experience, we will further accelerate our position in the industry faster and better than anyone.”
