BMW Canada has honoured four Canadian BASF shops for demonstrating their extraordinary work throughout 2019.
The OEM presented the awards during the BMW Canada Certified Collision Repair Centres (CCRC) annual conference that was held in Québec City, Québec.
For gaining the highest scores in KPI utilization and Customer Service Index (CSI) tool management, BMW recognized the following shops:
- 2019 Mitchell CSI Award—Excellence Auto Collision for best utilization of the CSI reporting system.
- 2019 Ultimate Performer Award—B&D Autobody & Glass for best utilization of KPI reporting system.
During the conference, BMW declared one shop from each of its three regions as the BMW CCRC Best Audit Results winner. Two BASF shops featured on the list of the three regional winners of this year.
- 2019 CCRC Best Audit Results, Western Region—Doug’s Place Strathcona Collision Repairs.
- 2019 CCRC Best Audit Results, Central Region—Performance Collision and Restyling.
BMW also selects one of the three regional shops as Canada’s top performer—CCRC of the Year. The chosen winner of this year was one of the two BASF shops: 2019 CCRC of the Year—Performance Collision and Restyling.
“These shops are best in class for winning this award,” said Mark Huisman, Business Manager for BASF Refinish Canada. “We value our relationship with BMW and look forward to many more rewarding years of partnership and growth.”
BASF states in a release that the winning shops KPIs and CSI tools to manage their operations to stay on top of their game in each category. They simultaneously meet 100% training requirements. The awards represent the strong partnership enjoyed by BASF and BMW on a global level.
