The Beginning of the End

Expect economic improvement by the middle of 2023. It wasn’t an easy year in 2022, but now as a new year dawns, we believe we may…

Customer Experience & Human Capital

We really need to think about the future! The year 2022 is finally over with its share of roller coasters and personnel logistics. The tire season…

Suited for EVs

Electric vehicles have a place… just not on every driveway. Selecting the right tool for the job is key to obtaining the best result. In some…

What Will Customer Service Look Like in 2030-2040?

Open-minded customers? “Experience 2030: The Future of Customer Experience,” a study published in October 2019 by Futurum Research and always on point, demonstrates the near-term impact…

Refueling Challenges for EVs

Recharging the vehicle’s battery pack is not as straightforward as you might think We refuel an ICE vehicle by filling the gas tank. As an EV’s…

EV Mandates and Dealer Realities

U.S. incentives and battery materials could present issues. There has been a lot of euphoria about the recent climate bill passed in the U.S., specifically that…
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