I was going to write about selling for profit but decided most readers know all about how to make a profit.  I decided to write about…

Most good shop owners consider themselves to be in the people business. These shops accomplish this by following four mandates: make people feel important; save them…

Years ago, automotive technical trainer Kelly Bennett told me that Tiger Woods, who, at the time, was the world’s #1 golfer, spent more time training and…

So many things have changed in the automotive repair and service industry over the last 25 years it would take days to list them all. This…

You must train to be a true professional business leader. Very few in our trade were born with the skills and gifts needed to succeed in…

Why take your new car to an independent auto service shop? What type of shop are you? The article I refer to below deals with independent…

Why take your new car to an independent auto service shop? What type of shop are you? The article I refer to below deals with independent shops that…