Posts by John Norris

Establishing Standards

Why is certifying or accrediting collision repair facilities such a difficult issue? Currently, there are 19 different accreditation and certification programs in use at collision shops that we’ve counted. And that’s just in Ontario. They range from the inspected, audited programs to those that just exist as a name on…

Information

It’s the most valuable tool in your shop. We all now know that information, whether it’s from a trusted media source or social media, can change or attempt to change elections and the basics of democracy. With that in mind, imagine what information can do for your shop if handled…

New OEM Repair Portal

There’s now an official OEM Repair Information for Canadian auto service providers. OEMrepairinfo.ca is a portal linking Canadian automotive repair technicians to OEM technical information websites. The website was developed so that Canadian repairers have a one-stop resource listing and linking to the technical information websites of the Canadian auto…

Training : Pinpointing problems

Diagnosing what’s wrong, where to find it and how to correct it. Following up from his column in the October issue on pre and post-repair scanning, John Norris takes a look at different types of scans required. Quick scan This type of scan is done to a vehicle that does…
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