Apprenticeships – Building Blocks (Part 2)
Resources to prepare students for successful careers. Taking up from where we left off last time, we look at some of the resources and tools that…
Posts by John Norris
Apprenticeships – Building Blocks (Part 1)
It is with great sadness that we have lost our dear friend and industry colleague, John Norris. John was in the process of working on another…
Establishing Standards
Why is certifying or accrediting collision repair facilities such a difficult issue? Currently, there are 19 different accreditation and certification programs in use at collision shops…
Phantom Repairs
What happens when you are OEM Certified for a car that is no longer in production? Imagine you are the shop in Vancouver, who told us…
The Female Factor
Does ignoring 51 percent of the population a good business strategy? As shops complain about their ability to attract good talent and pay higher and higher…
Information
It’s the most valuable tool in your shop. We all now know that information, whether it’s from a trusted media source or social media, can change…
New OEM Repair Portal
There’s now official OEM Repair Information for Canadian auto service providers. OEMrepairinfo.ca is a portal linking Canadian automotive repair technicians to OEM technical information websites. The…
Parts & Materials: Charging for What You Use
When performing a repair, are you tracking what you use and adding it to the bill. We know that for many shops, the margins on collision…
Training : Pinpointing problems
Diagnosing what’s wrong, where to find it and how to correct it. Following up on his column in the October issue on pre-and post-repair scanning, John…
Training: Code Concerns
In the first of two columns, John Norris looks at ways to help shops determine the best options when it comes to pre and post-repair scanning.…
