Behind the Counter: For Openers
Five greetings that boost sales to walk-in visitors. Quick, what’s the typical greeting used most often by most tire retailers? You’re right if you guessed, “Can…
Posts by Jeff Mowatt
Excuses, Excuses
Six everyday excuses that bruise your brand. Your customers don’t buy excuses—literally. The more your team members rationalize poor service, the more they’ll cost your organization…
Influence With Ease: Getting Your Team to Care About Customers
Five strategies for creating a customer service culture. One of the most common challenges I hear from managers and business owners is how to get staff…
Influence With Ease: Top Five Selling Bloopers
How to avoid the blunders that can cost you a sale. In the world of tire retailing, it’s not always a shortfall in a product, price,…
Influence With Ease: Don’t Say It!
Top 10 worst things to say to angry customers. Certain phrases will serve to either diffuse or enflame a situation. Here are my top ten worst…
Influence With Ease: Dealing With Wealthy Customers
Five strategies for boosting your business with high net worth clients Ever notice that sometimes folks act differently around wealthy people? I think it’s because (whether…