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Posts by Jeff Mowatt

Behind the Counter: For Openers

Five greetings that boost sales to walk-in visitors. Quick, what’s the typical greeting used most often by most tire retailers? You’re right if you guessed, “Can…

Excuses, Excuses

Six everyday excuses that bruise your brand. Your customers don’t buy excuses—literally. The more your team members rationalize poor service, the more they’ll cost your organization…

Influence With Ease: Don’t Say It!

Top 10 worst things to say to angry customers. Certain phrases will serve to either diffuse or enflame a situation. Here are my top ten worst…

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