Five greetings that boost sales to walk-in visitors. Quick, what’s the typical greeting used most often by most tire retailers? You’re right if you guessed, “Can…

Six everyday excuses that bruise your brand. Your customers don’t buy excuses—literally. The more your team members rationalize poor service, the more they’ll cost your organization…

Top 10 worst things to say to angry customers. Certain phrases will serve to either diffuse or enflame a situation. Here are my top ten worst…

Five strategies for boosting your business with high net worth clients Ever notice that sometimes folks act differently around wealthy people? I think it’s because (whether…