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Posts by Jeff Mowatt

Behind the Counter: For Openers

Five greetings that boost sales to walk-in visitors. Quick, what’s the typical greeting used most often by most tire retailers? You’re right if you guessed, “Can…

Excuses, Excuses

Six everyday excuses that bruise your brand. Your customers don’t buy excuses—literally. The more your team members rationalize poor service, the more they’ll cost your organization…

Influence With Ease: Don’t Say It!

Top 10 worst things to say to angry customers. Certain phrases will serve to either diffuse or enflame a situation. Here are my top ten worst…

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Calendar

march

21marAll Day23N! Business Forum - We owe you more than business as usual

21mar4:00 pm5:00 pmFree Service Technician Webinar from ASE: Automotive Scan Tool Applications

23marAll Day25The 2023 ERA Trade Show

23mar2:00 pm3:15 pmNAFA Webinar : MD/HD Charging Infrastructure Challenges and Considerations

30marAll Day01apr2023 OARA Convention & Trade Show

31marAll DayFree Service Technician Webinar from ASE: ASE Winter Registration Deadline March 31

april

04apr(apr 4)4:00 pm05(apr 5)10:30 pmAccessoires d’auto Leblanc Trade Show 2023

12apr2:00 pm3:15 pmNAFA Webinar : Lessons Learned and Best Practices in Fleet Electric Vehicle Charging Infrastructure Deployment

21aprAll Day23The MEVS back at the Olympic Stadium in Montreal for a Sixth Edition

24apr(apr 24)8:00 am26(apr 26)5:30 pmNAFA Institute and Expo 2023