When selling service and parts, you need to know what kind of customers you’re dealing with, and what their hot buttons are. Generally, there are two…

Despite the post-holiday slowdown, there’s much you can do to stimulate business. The lot is full of ice and snow, the showroom is dead, and so…

Our unpredictable Canadian weather can be a boon for business, if your service department is willing to work with it. It’s been said about Canada: “If…